Axa home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Axa handle your home insurance claim? Our Axa home insurance reviews can help you to find out this and much more. Have...READ MORE
Axa home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Axa handle your home insurance claim? Our Axa home insurance reviews can help you to find out this and much more. Have you ever had a policy with Axa? You can tell us about it by writing your own review below.
Price & Interest Rates
63% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Online
Avoid this awful company, a law unto their own
What a truly awful, despicable, underhand... Read more
What a truly awful, despicable, underhand company.
I had an escape of water back in 2016. they sent around unqualified cowboys who caused untold damage to my property. They tried to cover this up, and I had to hire a surveyor to fail their work as "unsafe"
Even then they dragged it out another six months before "patching things up". Almost immediately their work started to fail, and so I was given the mightiest run around - they don't record your calls, they don't make notes, they don't escalate things...and then after finally messaging their CEO, I was told "case has been closed, no contact".
I went to the FCO who sided with me and told them to resolve the problem. three months on (and more delays) they are saying as i didn't complain sooner, it's now out of warranty and my problem.
I've been left with 5 years of stress of chasing these clowns to fix problems they made, and they are trying to say they don't have to abide by the FCO or Trading Standards...as they didn't act on my complaints or record them.
Avoid this scum company.Reviewed on 16th July 2021K.james Carters
As Long as you Do Not Claim its a Great Company
I have never experienced such mudled service before. Their loss adjusters are not properly qualified, their estimating software a mystery. I had my claim upheld in the end but it was a struggle. I did not renew my policy!Reviewed on 29th March 2021Clive
ATTENTION ... Read more
I wish I had read the reviews before signing up.
AXA assistance and Damand services.
My boiler was cutting off and pressure was dropping so I called the home emergency insurance provided by Halifax bank who I have been paying for the past 7 years. An engineer came out and said the boiler needs a new expansion vessel and a pressure relief valve and the boiler needs to come off the wall. He left saying the insurance company AXA will contact me. 1 day later no call, so I called them AXA asked for my service document which I emailed right away. AXA said the insurance does not cover the repairs and I need to pay £182 on top. When I asked how much I have left to spend they said £98 of the £250. So after managing the extra £182 I called back and said yes please go ahead with the job. Damand called took a payment of £185 and said the engineer will call before they arrive. So next day they arrive and detach the boiler off the wall they replace the expansion vessel and start saying that gasses are leaking. They cap the boiler off and pack up saying that the insurance company will call you and the boiler is dangerous you can't use it.
The insurance company AXA phone me and say that the service document is not correct its a gas safety certificate and we need a service certificate. So no work can be carried out until we give a service document. The service provider informed me it is a service document and it clearly states a service was carried out and the carbon monoxide had a safe reading of below 0.0007. Damand have damaged my boiler and broke the condense pipe. They get to keep my £185 for 2 parts and to repair my boiler. They have capped my boiler off. I have no hot water or heating and have 6 children under 10 years old youngest is 5mths. Damand and AXA now have the audacity to blame others for damaging my boiler. They are using the excuse of my service document so they don't have to repair my boiler. If we can't trust our insurance providers who can we trust.Reviewed on 27th March 2021M.baig
Policy worth nothing as they will not pay out on valid claims
Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date... Read more
Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date they refuse to answer key questions.Reviewed on 6th January 2021Sophie M
Axa insurance is a fraud
The rating is... Read more
The rating is zero.
Do not take out insurance with Axa, they are fraudsters. They take your money and claim you are insured. When you make a claim they tell you that you are not covered.
I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa.
Reviewed on 7th May 2020No
A brilliant service from Axa Homesmart Insurance
Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.... Read more
Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided.
All their call centres are staffed by individuals who are personable and professional. Their legal advice team - Lyons Davidson Solicitors - are fantastic and have given me excellent advice time and time again.
What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice.
I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. I can only presume the management team are just not up to the job.
I have just renewed for a second year with Axa and hope to stay with them in future. I highly recommend the company and their home insurance.Reviewed on 25th February 2020Julie Davies
Home Emergency Insurance
Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ... Read more
Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!!Reviewed on 19th December 2019Adrian Melina
AXA's Abysmal handling and customer service
AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so... Read more
AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS.
Engineer upon arrival put snake machine down bath waste making a whole in the waste beneath the bath and proceeded to fill the bath to ensure blockage had gone. I coincidentally went downstairs to get a glass of water. Upon open my Living room door on the way to my kitchen, I found water coming through my ceiling in several locations, causing damage to ceiling, wooden floor below, blinds and a floor lamp.A result of the engineer filling the bath and making a whole in the bath waste, all the water coming through my ceiling and get in to my electrics
I Took videos and photos of the damage caused and the engineer who caused damage helping me to stem the flow of water. To be followed the next day by engineer denying he had caused any damage in my house
Further damage 3 days later caused in removing tiles to get access to the waste. Before removal, Area manager for drainage company attend giving me his direct number via business card and word, ensuring me that any damage done would be fixed and repaired back to original state.
(It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago.
3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019
AXA have shown zero understanding, empathy or taken any responsibility for what has taken place and offered a deplorable £300 to fix all damages, after asking me to get several quotes for the repairs, which I supplied ranging from £4000-£4500
I find this to totally disrespectful and unconscionable on their part to treat customers this way and to take no accountability
I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable.
As a result of this, I will be cancelling my policy and will NEVER spend money, recommend with or do business with AXA again.
POLICY NUMBER : DU HHS 5101386Reviewed on 13th August 2019Jason
Currently showing 20 of 43