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AXA: Home insurance reviews

Name: Home insurance
Rating: 2.80 (92 reviews)

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2.80

Based on 92 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

4

Home insurance quote lower than last year I have received a quotation for renewal of my Home Insurance which is lower that what I paid last year. Reviewed on: 20th August 2026

Latest lowest rating:

1

Cancelled vulnerable person's policy AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for ov... Read more Reviewed on: 20th August 2026

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About this product

AXA have three home insurance policies to choose from.

AXA Home Insurance is the most basic cover, AXA Plus Home Insurance is mid-tier and AXA Premier Home Insurance is a premium policy. You can get a quote and manage your policy online and there’s a range of optional extras to tailor your cover.

AXA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Home insurance reviews (92)

What insurance claims should be like.

Making an insurance claim is difficult and nerve wrecking however, Axa made things easy and stress free. Reviewed on: 24th August 2024

Great Company!

Good clear communication, competitive rates; good customer service Reviewed on: 24th August 2024

I'm very very anxious and autistic around finances,...

I'm very very anxious and autistic around finances, they make everything easier Reviewed on: 24th August 2024

18 months of hell where I became suicidal

after a burst pipe flooded the house, I went to work abroad for 3 months so they could start repairs. On my return they had done nothing and actually didnt even start the drying process for 3 months!!! I saved them a fortune by them not putting me in a hotel BUT they did a cheap job (I now have warped and mouldy kitchen cupboards). They had to relay the wooden floor tiles 7 times!!!!! Reviewed on: 23rd August 2024

I have been with AXA for years and i rate this compa...

I have been with AXA for years and i rate this company has excellent, because they actually listen to you and their online service is easy to understand. I also find their home and building insurance to be not expensive, for what you could get if you had to make a claim. Reviewed on: 23rd August 2024

They tried everything to get out of paying for genui...

They tried everything to get out of paying for genuine claim Reviewed on: 20th May 2024

Absolutely disgusting after 15 months with a burst p...

Absolutely disgusting after 15 months with a burst pipe still in the same position! Reviewed on: 26th March 2024

Horrendous! Mr bates comes to mind

Refused to accept responsibility! Still fighting through ombudsman Reviewed on: 9th February 2024

Axa are a bunch of scumbag robbing cowboys

My full review of Axa and Hastings who they underwrite with is over at Trustpilot with updates finally at financial ombudsman dated 10th December 2023 titled "DONT TRUST THESE ROBBING SCUMBAGS, ABSOLUTE COWBOYS!" go find the review and make your own mind up. I simply won't ever use these again. Reviewed on: 6th January 2024

Avoid at all costs!

Absolutely atrocious! The leak began the size of a coin and is now over 4ft in diameter! 3 plumbers later and my home is wrecked! Reviewed on: 26th December 2023

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