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AXA: Home insurance reviews

View other AXA products
2.48
Based on 88 reviews, last reviewed 8th Jul 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024
Ken H's avatar
Ken H

Latest lowest rating:

1

no good home insurance I could not make a single claim regarding my policy covers, the staff refused to replace my loss Reviewed on: 8th July 2026
Parker's avatar
Parker
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About this product

AXA have three home insurance policies to choose from.

AXA Home Insurance is the most basic cover, AXA Plus Home Insurance is mid-tier and AXA Premier Home Insurance is a premium policy. You can get a quote and manage your policy online and there’s a range of optional extras to tailor your cover.

AXA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Home insurance reviews (88)

Fantastic service

5
I had a leak in my flat and they arranged a plumber to come ASAP and solved the problem with minimal fuss. Reviewed on: 17th August 2016
Helena Hewett's avatar
Helena Hewett

perfect

5
have been really impressed with axa, been with them for years. total trust in them Reviewed on: 2nd August 2016
Mikey Woo's avatar
Mikey Woo

The Best

5
They processed our claim very quickly and the advisors' were very helpful Reviewed on: 1st August 2016
Janice Williams's avatar
Janice Williams

Home Insurance Reviewer

3
not the best experience they are ruthless and reluctant to understand or help with claims Reviewed on: 11th July 2016
Susan Hoggett's avatar
Susan Hoggett

Home Insurance Reviewer

4
Good prices and quick to settle claims with a straight forward approach Reviewed on: 7th July 2016
Kristy Leanne Brown's avatar
Kristy Leanne Brown

Helpful custumer service

5
Axa was really helpful when I needed to claim on my insurance, they talked me through the process and were patient and answered all my questions. I would definitely recommend AXA. Reviewed on: 22nd June 2016
Natasha Jarvis's avatar
Natasha Jarvis

CheekyCharges Campaigner

2
On renewal time, I received a quote from them in writing- home emergency and family legal protection was included... and so you would expect that- the annual premium came to £100,059.21 . Needless to say, we shopped around and found a much more reasonable quote!! Reviewed on: 2nd March 2016
Tanya Vincent-Tomlinson's avatar
Tanya Vincent-Tomlinson

One of the best available

4
I have used AXA insurance for my home insurance for a long time and the rates they have offered has been reasonable and competitive. The insurance offer also covers all the necessary essentials that I require. Reviewed on: 4th November 2015
Susy's avatar
Susy

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