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AXA: Home insurance reviews

Name: Home insurance
Rating: 2.80 (92 reviews)

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2.80

Based on 92 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

4

Home insurance quote lower than last year I have received a quotation for renewal of my Home Insurance which is lower that what I paid last year. Reviewed on: 20th August 2026

Latest lowest rating:

1

Cancelled vulnerable person's policy AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for ov... Read more Reviewed on: 20th August 2026

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About this product

AXA have three home insurance policies to choose from.

AXA Home Insurance is the most basic cover, AXA Plus Home Insurance is mid-tier and AXA Premier Home Insurance is a premium policy. You can get a quote and manage your policy online and there’s a range of optional extras to tailor your cover.

AXA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Home insurance reviews (92)

Insurance fraud.

Don’t use this company. We had storm damage cover had damage to our roof caused by a storm and of course they found a way not to pay!! Not recommended at any cost!!! Reviewed on: 19th July 2022

Shocking lies, deceit, manipulation, and theft

I once had a great deal of respect for AXA but not anymore, ripped me off for the first and last time, buyer beware, if you have let them steal your money using the auto renewal you will be totally unware of it, they will not inform you or send you any documents, and if you do catch them out you'll end up with half the premium they stole from you back, customer service liars, tried to manipulate me but caught them out told me they couldn't contact my previous insurer gave a form but it's industry standard, when my old insurer said they don't do it like i was pawed off like go away, i badgered them and then they asked for peermission to contact my old insurer with out the form, so they lied on purpose, they said that they could accept the last three policies from them as proof and implied that i could manipulate them before i sent them over like a common criminal, although i sent them forwarded the original emails direct that i had from my old insurance company and it wasn't enough, so they stole my money without me knowing or being notified until the year was up for renewal, and then tried to get rid of me with nothing and then have now gave me £38 back which i haven't yet recieved totally immoral, crooked, decitful. this review will no doubt get burried under fake reviews it's how they silence the truth of the they do to customers, good luck, but remember not allow auto renew,OR you get screwed and what would be the point when you can get a decent and cheaper quote on compare the market.. Reviewed on: 16th January 2022

Worthless home insurance

I just can't believe it really had quote's for roof repair which are all plus v.a.t their loss adjuster valued the repairs at £800 lower and they don't pay the v.a.t . So not only have I got to find the additional £800 I've got to find the v.a.t as well. disgusted with them never claimed before. Reviewed on: 14th January 2022

DO NOT USE THIS COMPANY

Absolute scan, been waiting since friday 6.30 pm with no boiler or heating and still not resolved on Tuesday. Conflicting reports from 2 engineers provided through Nationwide Heating which don't tie in with their verbal conversations with us. Axa unwilling to provide the actual reports. baby who has been in A&E on Saturday with gastroentritis and absolutely no help or support or updates from this company. use at your own peril!!!! manager unwilling to call back, eventually spoke to today unable to answer questions and will send me a complaint form within 3 days. What a joke. This company should be ashamed of it's leaving a poorly baby with no heating or hot water in mid-november and unable to provide information and updates so we can get this sorted ourselves. Just had a call from my husband to say baby was shivering this morning getting dressed. Thank you so much Axa - well done - hope you can all sleep tonight as your management and staff have been absolutely no help or support we now have to find somebody to come out so probably another week now before we can get this sorted. Why does it take from Friday 6.30 pm to Tuesday 9.40 am when I had to call and chase again to get this information. Absolutely disgusting. Reviewed on: 16th November 2021

Useless, unprofessional, don't even consider using them.

This is the worst company that I have ever had the misfortune to have to deal with and that is up against some pretty stiff competition. They take your money, they are excellent at that, but if you need to claim it is impossible to get anything resolved. I have had a claim ongoing for 8 months. The claim is for damage caused by a leak which should be a fairly standard claim. Nobody calls you back. They blame everything on their surveyors. It's impossible to speak to the right person. It's usually impossible to even speak to the right department. They say they will call you back, they don't call you back. I have even complained and the complaints department is just as bad. Don't go anywhere near them, truely shocking customer service, non-existent in fact. Reviewed on: 11th November 2021

Appalling service

Over a month to attended and deal with an unsafe urgent claim. Never call back as promised. Having to constantly repeat ourselves. Again my wife has called you four times today. She works in a busy hospital and does not have the time to waste chasing this useless company. And again today another promised call did not happen. The ombudsman will have to be involved now. We are left with a hole in our floor. My advise. Keep away from this company. Reviewed on: 28th October 2021

AXA support illegal fox hunting

I have cancelled my AXA insurance after finding out that AXA insure foxhunts and help defend them in court when they are convicted of hunting and killing foxes illegally. Reviewed on: 12th October 2021

5stars

So helpful when we were flooded.. thankyou AXA. Reviewed on: 29th September 2021

Lost all Credibility and integrity

To Axa Insurance the so called company that promotes and advertise itself for Home Insurance. Thank you for reassuring me with misleading information that "I was able to get help from you". What happened? The Road works that has been happening had caused a lot of vibrations to properties in my neighborhood impacting and damage to my property with cracks on the walls and ceilings. I phoned and requested help from you couple of months ago, but instead you simply did not give any support and help when needed, you said that the legal cover should deal with the situation, the whole point of getting Home insurance from you was for a peace of mind, but instead you have caused more stress and depression. You have simply lost credibility, integrity, you have not been honest and transparent. I will refer my complaint to the Obudsman and to Consumer Direct. I have been waiting for 4 months or more and you have not got back to me with the legal cover phone number. Reviewed on: 16th September 2021

Avoid this awful company, a law unto their own

What a truly awful, despicable, underhand company. I had an escape of water back in 2016. they sent around unqualified cowboys who caused untold damage to my property. They tried to cover this up, and I had to hire a surveyor to fail their work as "unsafe" Even then they dragged it out another six months before "patching things up". Almost immediately their work started to fail, and so I was given the mightiest run around - they don't record your calls, they don't make notes, they don't escalate things...and then after finally messaging their CEO, I was told "case has been closed, no contact". I went to the FCO who sided with me and told them to resolve the problem. three months on (and more delays) they are saying as i didn't complain sooner, it's now out of warranty and my problem. I've been left with 5 years of stress of chasing these clowns to fix problems they made, and they are trying to say they don't have to abide by the FCO or Trading Standards...as they didn't act on my complaints or record them. Avoid this scum company. Reviewed on: 16th July 2021

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