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K.james Carters

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Review of the Axa, Home Insurance:

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Avoid this awful company, a law unto their own

What a truly awful, despicable, underhand company. I had an escape of water back in 2016. they sent around unqualified cowboys who caused untold damage to my property. They tried to cover this up, and I had to hire a surveyor to fail their work as "unsafe" Even then they dragged it out another six months before "patching things up". Almost immediately their work started to fail, and so I was given the mightiest run around - they don't record your calls, they don't make notes, they don't escalate things...and then after finally messaging their CEO, I was told "case has been closed, no contact". I went to the FCO who sided with me and told them to resolve the problem. three months on (and more delays) they are saying as i didn't complain sooner, it's now out of warranty and my problem. I've been left with 5 years of stress of chasing these clowns to fix problems they made, and they are trying to say they don't have to abide by the FCO or Trading Standards...as they didn't act on my complaints or record them. Avoid this scum company. Reviewed on: 16th July 2021

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