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AXA: Home insurance reviews

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2.52
Based on 87 reviews, last reviewed 26th Mar 2025
No new 5 star reviews
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49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024
Ken H's avatar
Ken H

Latest lowest rating:

1

Scam of a company Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don'... Read more Reviewed on: 26th March 2025
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J
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About this product

AXA have three home insurance policies to choose from.

AXA Home Insurance is the most basic cover, AXA Plus Home Insurance is mid-tier and AXA Premier Home Insurance is a premium policy. You can get a quote and manage your policy online and there’s a range of optional extras to tailor your cover.

AXA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Home insurance reviews (87)

Problem free

5
I needed to claim a couple of times on my home insurance. Once following a theft and once following a leak in my kitchen. Both times were problem free and everything was sorted quickly without question Reviewed on: 1st October 2017
Esther James's avatar
Esther James

Easily affordable

5
Found they provide same service for less money. Reviewed on: 1st October 2017
Mark Richardson's avatar
Mark Richardson

The best home provider ever

5
I deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are always willing to go the extra mile. Reviewed on: 15th September 2017
oscar camilleri's avatar
oscar camilleri

pleasant helpful polite

5
I bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product and recommend them . Reviewed on: 9th September 2017
Carys Rainford's avatar
Carys Rainford

Reasonably priced

5
Great prices, easy to deal with Reviewed on: 18th August 2017
Linda Cree's avatar
Linda Cree

Landlord Insurance

5
I used AXA for landlord insurance and received a very competitive price. Their manner on the phone is first class and I would recommend them for insurance. Reviewed on: 1st August 2017
Yvonne Graham's avatar
Yvonne Graham

Stole Money From Me

1
Left a previous rented property asked them to cancel my insurance. Had an email to confirm this. Found they were still taking money out of my account two years later. They wouldn't admit they had made a mistake unless i told them exactly when i moved out, the address and the policy number at the time otherwise they couldn't do anything for "security purposes". Reviewed on: 13th July 2017
Josh Howden's avatar
Josh Howden

So far so good

4
Axa home insurance was easy to set up and complete and I like that you can log in and see your accounts and which insurance documents you have and what it covers so you can always check if you need to. I have not had to claim so cannot comment on the ease of claims with this company. Reviewed on: 4th July 2017
Natasha Jarvis's avatar
Natasha Jarvis

Excellent All Round

5
Excellent product and customer service. Sorted my claim within days. Reviewed on: 4th July 2017
Janice Williams's avatar
Janice Williams

Fantastic service

5
I had a leak in my flat and they arranged a plumber to come ASAP and solved the problem with minimal fuss. Reviewed on: 17th August 2016
Helena Hewett's avatar
Helena Hewett

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