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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.84 (87 reviews)

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2.49

Based on 87 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Scam of a company Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don'... Read more Reviewed on: 26th March 2025

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item cover and more.

Understanding what you need from a home insurance policy is vital in order to choose the best cover for your needs. Do you require a high level of specified protection, or are you perhaps looking for the lowest priced deal? Find out if AXA is the right choice for you by reading our AXA home insurance reviews. Learn from genuine policyholders how AXA serves its customers, and whether they would renew their policies with the company.

Have you had a home insurance policy from AXA? Tell us what level of cover you chose and whether you added any additional extras. Were you satisfied with the level of cover you received for the price of your premium? Did you need to make a claim on your policy, and if so, how well was it handled? Did you encounter any hidden fees? Would you recommend AXA home insurance to your family or friends?

Whether good or bad, share your experience with our Smart Money People community. Write an AXA home insurance review today.

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Axa Home Insurance reviews (87)

Problem free

I needed to claim a couple of times on my home insurance. Once following a theft and once following a leak in my kitchen. Both times were problem free and everything was sorted quickly without question Reviewed on: 1st October 2017

Easily affordable

Found they provide same service for less money. Reviewed on: 1st October 2017

The best home provider ever

I deal with AXA home insurance on a day to day basis and in my opinion they are the best out there. Always eager to help and understand out mutual clients needs. Treating customers fairly is at the forefront of every decision they make and they are always willing to go the extra mile. Reviewed on: 15th September 2017

pleasant helpful polite

I bought property insurance with axa and i have rang through a few times every member of staff have been so helpful so polite and have helped me in anything i've asked, their price was amazing too i would definitely use them again for other product and recommend them . Reviewed on: 9th September 2017

Reasonably priced

Great prices, easy to deal with Reviewed on: 18th August 2017

Landlord Insurance

I used AXA for landlord insurance and received a very competitive price. Their manner on the phone is first class and I would recommend them for insurance. Reviewed on: 1st August 2017

Stole Money From Me

Left a previous rented property asked them to cancel my insurance. Had an email to confirm this. Found they were still taking money out of my account two years later. They wouldn't admit they had made a mistake unless i told them exactly when i moved out, the address and the policy number at the time otherwise they couldn't do anything for "security purposes". Reviewed on: 13th July 2017

So far so good

Axa home insurance was easy to set up and complete and I like that you can log in and see your accounts and which insurance documents you have and what it covers so you can always check if you need to. I have not had to claim so cannot comment on the ease of claims with this company. Reviewed on: 4th July 2017

Excellent All Round

Excellent product and customer service. Sorted my claim within days. Reviewed on: 4th July 2017

Fantastic service

I had a leak in my flat and they arranged a plumber to come ASAP and solved the problem with minimal fuss. Reviewed on: 17th August 2016

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