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AXA: Home insurance reviews

Name: Home insurance
Rating: 2.80 (92 reviews)

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2.80

Based on 92 reviews, last reviewed 20th Aug 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

4

Home insurance quote lower than last year I have received a quotation for renewal of my Home Insurance which is lower that what I paid last year. Reviewed on: 20th August 2026

Latest lowest rating:

1

Cancelled vulnerable person's policy AXA cancelled my elderly Mum's home insurance over a year ago, after renewing it. No letter or email was sent, leaving elderly person uninsured for ov... Read more Reviewed on: 20th August 2026

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About this product

AXA have three home insurance policies to choose from.

AXA Home Insurance is the most basic cover, AXA Plus Home Insurance is mid-tier and AXA Premier Home Insurance is a premium policy. You can get a quote and manage your policy online and there’s a range of optional extras to tailor your cover.

AXA home insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Home insurance reviews (92)

As Long as you Do Not Claim its a Great Company

I have never experienced such mudled service before. Their loss adjusters are not properly qualified, their estimating software a mystery. I had my claim upheld in the end but it was a struggle. I did not renew my policy! Reviewed on: 29th March 2021

Big scam

ATTENTION I wish I had read the reviews before signing up. AXA assistance and Damand services. My boiler was cutting off and pressure was dropping so I called the home emergency insurance provided by Halifax bank who I have been paying for the past 7 years. An engineer came out and said the boiler needs a new expansion vessel and a pressure relief valve and the boiler needs to come off the wall. He left saying the insurance company AXA will contact me. 1 day later no call, so I called them AXA asked for my service document which I emailed right away. AXA said the insurance does not cover the repairs and I need to pay £182 on top. When I asked how much I have left to spend they said £98 of the £250. So after managing the extra £182 I called back and said yes please go ahead with the job. Damand called took a payment of £185 and said the engineer will call before they arrive. So next day they arrive and detach the boiler off the wall they replace the expansion vessel and start saying that gasses are leaking. They cap the boiler off and pack up saying that the insurance company will call you and the boiler is dangerous you can't use it. The insurance company AXA phone me and say that the service document is not correct its a gas safety certificate and we need a service certificate. So no work can be carried out until we give a service document. The service provider informed me it is a service document and it clearly states a service was carried out and the carbon monoxide had a safe reading of below 0.0007. Damand have damaged my boiler and broke the condense pipe. They get to keep my £185 for 2 parts and to repair my boiler. They have capped my boiler off. I have no hot water or heating and have 6 children under 10 years old youngest is 5mths. Damand and AXA now have the audacity to blame others for damaging my boiler. They are using the excuse of my service document so they don't have to repair my boiler. If we can't trust our insurance providers who can we trust. Reviewed on: 27th March 2021

Policy worth nothing as they will not pay out on valid claims

Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date they refuse to answer key questions. Reviewed on: 6th January 2021

Excellent and helpful

Claims made easy with approachable and helpful staff during what can be a potentially difficult time. Reviewed on: 2nd August 2020

Great value

Great service easy to fill in the forms etc. and great value Reviewed on: 30th July 2020

Excellent Service

Efficient, caring, listening and competitive. Reviewed on: 7th July 2020

Axa insurance is a fraud

The rating is zero. Do not take out insurance with Axa, they are fraudsters. They take your money and claim you are insured. When you make a claim they tell you that you are not covered. I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa. Reviewed on: 7th May 2020

A brilliant service from Axa Homesmart Insurance

Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided. All their call centres are staffed by individuals who are personable and professional. Their legal advice team - Lyons Davidson Solicitors - are fantastic and have given me excellent advice time and time again. What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice. I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. I can only presume the management team are just not up to the job. I have just renewed for a second year with Axa and hope to stay with them in future. I highly recommend the company and their home insurance. Reviewed on: 25th February 2020

Home Emergency Insurance

Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. Crooks!!!!!!! Reviewed on: 19th December 2019

Roof claim

AXA agents for Hastings. No dispute about a roof leak claim. Came out ASAP to investigate, claim wasn't upheld but impressed with service all the way through Reviewed on: 31st August 2019

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