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Julie Davies

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Review of the Axa, Home Insurance:

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A brilliant service from Axa Homesmart Insurance

Axa Homesmart insurance has been absolutely brilliant. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided. All their call centres are staffed by individuals who are personable and professional. Their legal advice team - Lyons Davidson Solicitors - are fantastic and have given me excellent advice time and time again. What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice. I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. They seem to have the most appallingly rude and incompetent staff you could possibly imagine across claims, customer service, legal and complaints. I can only presume the management team are just not up to the job. I have just renewed for a second year with Axa and hope to stay with them in future. I highly recommend the company and their home insurance. Reviewed on: 25th February 2020

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