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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.84 (87 reviews)

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2.49

Based on 87 reviews, last reviewed 26th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

14%

49%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Scam of a company Really awful company do everything in there power to refuse a claim. The insurance is not insurance as they will blame you for everything so they don'... Read more Reviewed on: 26th March 2025

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item cover and more.

Understanding what you need from a home insurance policy is vital in order to choose the best cover for your needs. Do you require a high level of specified protection, or are you perhaps looking for the lowest priced deal? Find out if AXA is the right choice for you by reading our AXA home insurance reviews. Learn from genuine policyholders how AXA serves its customers, and whether they would renew their policies with the company.

Have you had a home insurance policy from AXA? Tell us what level of cover you chose and whether you added any additional extras. Were you satisfied with the level of cover you received for the price of your premium? Did you need to make a claim on your policy, and if so, how well was it handled? Did you encounter any hidden fees? Would you recommend AXA home insurance to your family or friends?

Whether good or bad, share your experience with our Smart Money People community. Write an AXA home insurance review today.

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Axa Home Insurance reviews (87)

Absolute Cowboy s

Hiding behind what once was a reputable insurance company. Following wind damage to our chimney stack needed to have emergency repairs completed costing over £1,000 and then found every way out of settling a valid claim. Will never use this insurance company again. Avoid at all costs!!!! Reviewed on: 26th October 2022

Axa home insurance

I'm giving axa 1 star as there's 0 star I took out sainsbury's home insurance 3 years ago I had to make a claim and had to go through axa insurance as sainsbury's just collect the money apparently axa passed this case onto sbs who then passed it to carpet right I phoned carpet right and sent emails no response I then called sbs who was not interested in what I was saying Went back to axa customer service complaints who said they could not contact sbs so where do I stand Reviewed on: 15th October 2022

Excellent service

When we were flooded in 2015 they covered everything, check with us regularly how the work was going, chased up contractors where necessary and didn't increase the premium as others had found. Reviewed on: 28th September 2022

Good value

Competitive price, good value for money. Reviewed on: 15th September 2022

Fantastic staff & quick payout on home insurance claim

Had a flood in house on Tuesday , alls settled and payment for claim in my account by friday -3 days in all praise them enough lovely friendly staff. Reviewed on: 30th July 2022

Insurance fraud.

Don’t use this company. We had storm damage cover had damage to our roof caused by a storm and of course they found a way not to pay!! Not recommended at any cost!!! Reviewed on: 19th July 2022

Shocking lies, deceit, manipulation, and theft

I once had a great deal of respect for AXA but not anymore, ripped me off for the first and last time, buyer beware, if you have let them steal your money using the auto renewal you will be totally unware of it, they will not inform you or send you any documents, and if you do catch them out you'll end up with half the premium they stole from you back, customer service liars, tried to manipulate me but caught them out told me they couldn't contact my previous insurer gave a form but it's industry standard, when my old insurer said they don't do it like i was pawed off like go away, i badgered them and then they asked for peermission to contact my old insurer with out the form, so they lied on purpose, they said that they could accept the last three policies from them as proof and implied that i could manipulate them before i sent them over like a common criminal, although i sent them forwarded the original emails direct that i had from my old insurance company and it wasn't enough, so they stole my money without me knowing or being notified until the year was up for renewal, and then tried to get rid of me with nothing and then have now gave me £38 back which i haven't yet recieved totally immoral, crooked, decitful. this review will no doubt get burried under fake reviews it's how they silence the truth of the they do to customers, good luck, but remember not allow auto renew,OR you get screwed and what would be the point when you can get a decent and cheaper quote on compare the market.. Reviewed on: 16th January 2022

Worthless home insurance

I just can't believe it really had quote's for roof repair which are all plus v.a.t their loss adjuster valued the repairs at £800 lower and they don't pay the v.a.t . So not only have I got to find the additional £800 I've got to find the v.a.t as well. disgusted with them never claimed before. Reviewed on: 14th January 2022

DO NOT USE THIS COMPANY

Absolute scan, been waiting since friday 6.30 pm with no boiler or heating and still not resolved on Tuesday. Conflicting reports from 2 engineers provided through Nationwide Heating which don't tie in with their verbal conversations with us. Axa unwilling to provide the actual reports. baby who has been in A&E on Saturday with gastroentritis and absolutely no help or support or updates from this company. use at your own peril!!!! manager unwilling to call back, eventually spoke to today unable to answer questions and will send me a complaint form within 3 days. What a joke. This company should be ashamed of it's leaving a poorly baby with no heating or hot water in mid-november and unable to provide information and updates so we can get this sorted ourselves. Just had a call from my husband to say baby was shivering this morning getting dressed. Thank you so much Axa - well done - hope you can all sleep tonight as your management and staff have been absolutely no help or support we now have to find somebody to come out so probably another week now before we can get this sorted. Why does it take from Friday 6.30 pm to Tuesday 9.40 am when I had to call and chase again to get this information. Absolutely disgusting. Reviewed on: 16th November 2021

Useless, unprofessional, don't even consider using them.

This is the worst company that I have ever had the misfortune to have to deal with and that is up against some pretty stiff competition. They take your money, they are excellent at that, but if you need to claim it is impossible to get anything resolved. I have had a claim ongoing for 8 months. The claim is for damage caused by a leak which should be a fairly standard claim. Nobody calls you back. They blame everything on their surveyors. It's impossible to speak to the right person. It's usually impossible to even speak to the right department. They say they will call you back, they don't call you back. I have even complained and the complaints department is just as bad. Don't go anywhere near them, truely shocking customer service, non-existent in fact. Reviewed on: 11th November 2021

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