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Review of the Axa, Home Insurance:

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Communications dreadful

Claim put in 12 months ago. Two surveyors of varied knowledge came out. Beyond poor communications if they can be pushed to respond at all few and far between and survey so badly worded it contradicted itself so that we had to ask them which was correct, whether they did accept our claim or not. We struggle to get any updates After a lot of chasing they acknowledged this April it had been accepted as a legitimate claim and thats where everything died. Chased again in July, made a complaint about lack of action and communications and 2 months later Axa sent details on contacting the Financial an Insurance Ombudsman because they had failed to respond to my complaint for the statutory 8 weeks. Once we get free of them we will be avoiding them. Stressful with a building suffering from subsidence and a year of inaction. Totally unfit for purpose. Reviewed on: 18th November 2022

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