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Jane Lowe

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Review of the Axa, Home Insurance:

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Truly dreadful, worse than I could imagine

My central heating has not been working since 01 December this year, due to accidental damage. Axa has been worse than I could ever have imagined. I have kids, one is disabled, the other one primary age, we had no central heating during the recent freezing, icy weather, with outside temperatures as low as minus 7. When I call the Home Emergency Assist line, usually the phone queue is more than an hour. This has ruined our Christmas. I paid approx £950 for this year’s home insurance cover, but we’ve had 3 weeks with no central heating and on Christmas Day we’ll still be in the cold. Reviewed on: 21st December 2022

Jane Lowe

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