ARAG UK Home Emergency Cover Reviews

24x7x365 is a lie and left high and dry without electricity despite prinises

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming...

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects

Stephen DaviesLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

A straightforward and joined up service

My call was answered quickly and the claim and contractor could not have been better.

Chris FrenchLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Poor service, left in the lurch.

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in...

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in Bolton.
Turns up at 1650, took 4 photos, filled in a app on his phone and left after 8 minutes saying he couldn't fix or touch it.
Rang the emergency line again to be told, we've done our bit, call your insurers, it's with them now.
By this time our insurers, RSA had closed and nobody wanted to now.
Still had a major water leak, luckily we got it turned off in the street by a friendly local plumber. Ground floor drenched by now.
Shambles

Horatio Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great service, well delivered

Just testing the process to see how it all works.

PaulLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review