ARAG UK Home Emergency Cover Reviews

ARAG failed to comply with policy

After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely...

After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely nothing.
They authorised a solicitor to apply to court to apply for my case file from a solicitor refusing to hand it over. They then changed their mind and referred me to the Ombudsman if I wanted it. The solicitor appointed ignored evidence and said he could not proceed without my file.
I offered to pay for the court process to obtain my file as ARAG dragged their feet before refusing to apply.
Keep well away from this company. They do not act in your interests and are a disgrace.

Dave N Tan PughLevel 1

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Very helpful and professional

Knew immediately what I needed and provided all relevant information

Jude HarperLevel 1

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claim experience

I had the unfortunate event of having to use my Home Emergency which is provided by ARAG. Everyone I spoke with was professional and considerate with my situation, the contractors were timely, polite and done an amazing job!!! Well done ARAG 

JLevel 1

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Really good service

Came home to find leaking toilet quickly sorted without hassle

HartleyLevel 1

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Rapid response to water leak

Luckily the policy included accidental damage and when my husband dislodged the valve when trying to blead a radiator help was quick to arrive.

AnnaLevel 1

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Very fast and efficient service :-)

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend...

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend the cover.

Paul UptonLevel 1

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ARAG no worries home assistance

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. ...

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. The contractor turned up when I was told they would, quickly identified and dealt with the problem all without fuss, or me having to pay for their costs. Highly recommended.

Duncan OgilvieLevel 1

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24x7x365 is a lie and left high and dry without electricity despite prinises

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming...

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects

Stephen DaviesLevel 1

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A straightforward and joined up service

My call was answered quickly and the claim and contractor could not have been better.

Chris FrenchLevel 1

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Poor service, left in the lurch.

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in...

Find leak at 0600, tried to find and isolate leak. Ring home emergency line at 0953 with a major leak. Emergency plumber will arrive between 1200-1600 hours. Not a local plumber, based in Blackburn I'm in Bolton.
Turns up at 1650, took 4 photos, filled in a app on his phone and left after 8 minutes saying he couldn't fix or touch it.
Rang the emergency line again to be told, we've done our bit, call your insurers, it's with them now.
By this time our insurers, RSA had closed and nobody wanted to now.
Still had a major water leak, luckily we got it turned off in the street by a friendly local plumber. Ground floor drenched by now.
Shambles

Horatio Level 1

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Toilet broke

Brilliant service. Came out immediately and had parts on the van. Fixed within 20 mins.

BessieLevel 1

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Wasp nest

I was on a mates holiday in Spain when the wife discovered a wasps nest at home. I explained the situation to the call handler and she arranged everything very quickly and efficiently. It saved me a lot of grief when I got back home

AnonLevel 1

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Great service, well delivered

Just testing the process to see how it all works.

PaulLevel 1

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