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Lemonade: Home insurance reviews

View other Lemonade products
4.34
Based on 27 reviews, last reviewed 27th May 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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4%
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Latest highest rating:

5

Claim was reviewed quickly. Claim was reviewed quickly. As we have accidental damage add on we don’t have to worry if something gets broken. Had to provide video/photo proof. Cla... Read more Reviewed on: 27th May 2026
Sanda B's avatar
Sanda B

Latest lowest rating:

1

I’m leaving Lemonade because of my claims experience... I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnec... Read more Reviewed on: 5th May 2026
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SG
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About this product

Lemonade provides home insurance policies.

You can choose from separate buildings and contents insurance or a combined home insurance policy. Cover is available whether you buy or rent your home and you can manage your policy online or via the mobile app.

Lemonade home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lemonade before, you can also leave a review and share your experience.

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Lemonade Home insurance reviews (27)

Claim was reviewed quickly.

5
Claim was reviewed quickly. As we have accidental damage add on we don’t have to worry if something gets broken. Had to provide video/photo proof. Claim accepted and paid out within 2 days..Very happy with communication from Lemonade and how they handled our claim. Reviewed on: 27th May 2026
Sanda B's avatar
Sanda B

I had a generally positive experience with Lemonade.

5
I had a generally positive experience with Lemonade. The claims process was quite straightforward and easy to follow, and communication was clear throughout. After submitting my claim, it was reviewed in a reasonable time, and I was kept updated along the way. I appreciated how simple and digital the whole process was, without needing too much back and forth. The settlement offered reflected a fair replacement value for my item, and the breakdown (including the excess) was clearly explained. Reviewed on: 27th May 2026
Sodiq M's avatar
Sodiq M

The service was clear and diligent though I had to g...

4
The service was clear and diligent though I had to give many kind of proof and documents taking photo of an accident is not always a réflexe Reviewed on: 23rd May 2026
Hugo B's avatar
Hugo B

Great value for money

5
The process was quick and easy staff polite and efficient Reviewed on: 16th May 2026
Helen BAUERFIELD's avatar
Helen BAUERFIELD

Got there in the end

3
The claim was ultimately resolved and I appreciate that this was achieved in the end. However, the process itself was quite stressful and involved a lot of back‑and‑forth to clarify items that had already been explained and evidenced. This made what should have been a straightforward contents claim more time‑consuming than necessary. Clearer communication and fewer repeated requests would have made the experience much smoother. Reviewed on: 15th May 2026
Elizabeth Q's avatar
Elizabeth Q

Zoe my insurance claims advocate, was extremely prof...

5
Zoe my insurance claims advocate, was extremely professional, information requested was clear and the whole process was straightforward and easy. Reviewed on: 13th May 2026
Lord James 's avatar
Lord James

I’ve had a positive experience with Lemonade content...

5
I’ve had a positive experience with Lemonade contents insurance. I have contents cover with them, and it’s done exactly what I need—simple, straightforward, and easy to manage through the app. The sign-up process was quick, pricing felt competitive, and it’s reassuring knowing my belongings are covered. Lemonade offers UK contents insurance through its app and online, with policies starting from around £4 per month depending on cover and circumstances. Reviewed on: 5th May 2026
Phil A's avatar
Phil A

I’m leaving Lemonade because of my claims experience...

1
I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnecessarily adversarial process. From the start, Lemonade required evidence of the source of the leak, including a plumber/expert report. But when I followed that instruction, Judith repeatedly refused to confirm cover for the plumber/inspection costs and effectively created a catch-22: I needed evidence to proceed, but Lemonade would not recognise the reasonable cost of obtaining that evidence. Before the independent plumber’s report was available, Judith also wrote that she would temporarily close my claim because she had not heard from me, even though I was waiting for the very report Lemonade had requested. Once the report confirmed that the leak came from the upstairs unit and that my floor was damaged, Lemonade eventually approved the claim for the floor, while still refusing the plumber costs. What bothered me most was the contrast in tone. The emails were full of friendly emojis, “lovely day” language, and review requests, but when it came to the actual claim, the handling felt rigid, premature, and dismissive. Insurance is only useful when something goes wrong. In my case, the experience made me feel I had to argue basic policy and legal points myself just to get the claim assessed properly. Lemonade markets itself as simple, fair, and customer-friendly. My experience with Judith was the opposite. That is why I am leaving Lemonade. Reviewed on: 5th May 2026
SG's avatar
SG

Excellent policy at a reasonable price

5
I have not made a claim in a long long time but Lemonade asked all the relevant questions and made it quite quick and easy to claim but at the same time making sure it was a genuine claim. Reviewed on: 3rd May 2026
Linda W's avatar
Linda W

Fairly straightforward claims process

4
Relatively straightforward claims process, just a little fiddly having to upload pic/vids by the app only - the should also be available through Lemonade's website, but a relatively painless claims process and paid out in just 10 days. Very good customer service with regular updates on claim progression. Reviewed on: 26th April 2026
David F's avatar
David F

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