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Lemonade: Home insurance reviews

View other Lemonade products
4.61
Based on 18 reviews, last reviewed 26th Apr 2026
33% increase in 5 star reviews
in the past 90 days
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Latest highest rating:

4

Fairly straightforward claims process Relatively straightforward claims process, just a little fiddly having to upload pic/vids by the app only - the should also be available through Lemon... Read more Reviewed on: 26th April 2026
David F's avatar
David F

Latest lowest rating:

2

not amazing, I'll be switching elsewhere When I was making a claim, Lemonade made me to download their app, record a video and provide all the information. Then, despite having all the inform... Read more Reviewed on: 16th February 2026
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Unhappy Customer
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About this product

Lemonade provides home insurance policies.

You can choose from separate buildings and contents insurance or a combined home insurance policy. Cover is available whether you buy or rent your home and you can manage your policy online or via the mobile app.

Lemonade home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lemonade before, you can also leave a review and share your experience.

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Lemonade Home insurance reviews (18)

Fairly straightforward claims process

4
Relatively straightforward claims process, just a little fiddly having to upload pic/vids by the app only - the should also be available through Lemonade's website, but a relatively painless claims process and paid out in just 10 days. Very good customer service with regular updates on claim progression. Reviewed on: 26th April 2026
David F's avatar
David F

Efficient, friendly communication with a great outcome

5
My claim was processed with great communication and efficiency. Rene was really friendly but professional and I felt like he really took care to understand the details of my case. I would highly recommended lemonade to all my friends, family and anyone looking for a really easy expat option in Germany. Reviewed on: 13th April 2026
Chelsea D's avatar
Chelsea D

Average experience

3
I had a claim and got asked to send so many different bits of evidence from photos, measurements, invoices and more. I sent all of this over the space of a few days. I got asked to send things I'd already sent to you bit you'd clearly not looked at everything correctly. Then it got sent to another company as it was furniture and thry deal with that. For them to ask exactly the same things. So no information had been passed on. They then send out an Inspector who was great but he hadn't been given a single bit of Information he needed. I had to find everything I'd sent to you to show him. Overall the communication was very poor between the company's and I also wasted a lot of time sending Information when none of it was even used as an Inspector came out. Reviewed on: 1st April 2026
Mia's avatar
Mia

So far so good!

5
Just got my first claim approved - everything worked smoothly! Hope it will be the case in the future as well, but so far I am happy! Reviewed on: 19th March 2026
Yulia L's avatar
Yulia L

Pretty smooth process to get a claim reimbursed, exc...

4
Pretty smooth process to get a claim reimbursed, except that I couldn't do it through their app as they only accept Dutch IBANs. Once alerted, the customer service agents responded super quickly to manually process the claim. Reviewed on: 18th March 2026
SL's avatar
SL

Excellent claim experience.

5
Excellent claim experience. The communication with Lemonade is very nice and fast response. I already recommended it to my friends Reviewed on: 14th March 2026
Xiaohan S's avatar
Xiaohan S

Absolutely fantastic service from start of the claim...

5
Absolutely fantastic service from start of the claim to finish..Great customer service I was informed all the way through my claim. Reviewed on: 5th March 2026
Paul W's avatar
Paul W

My claim was handled promptly and professionally

5
My claim was handled promptly and professionally and put my mind at ease. Reviewed on: 2nd March 2026
R j's avatar
R j

After a Burglary, I had to make a claim.

5
After a Burglary, I had to make a claim to replace the damaged locks. The claims process was easy with minimal fuss and was fully resolved within 24hrs. I'm very grateful for how simple it was at an already difficult time Reviewed on: 26th February 2026
Lisa C's avatar
Lisa C

not amazing, I'll be switching elsewhere

2
When I was making a claim, Lemonade made me to download their app, record a video and provide all the information. Then, despite having all the information, they asked for it again (twice) via emails, making me feel like 1. they're stupid, 2. they lost information I gave them, 2. I was lying (asking for details of people I do not have) - it was frustrating and unnecessary. I will make an effort to switch elsewhere at the renewal time. Reviewed on: 16th February 2026
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Unhappy Customer

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