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Review of the Lemonade, Home insurance:

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not amazing, I'll be switching elsewhere

When I was making a claim, Lemonade made me to download their app, record a video and provide all the information. Then, despite having all the information, they asked for it again (twice) via emails, making me feel like 1. they're stupid, 2. they lost information I gave them, 2. I was lying (asking for details of people I do not have) - it was frustrating and unnecessary. I will make an effort to switch elsewhere at the renewal time. Reviewed on: 16th February 2026

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