Zoe my insurance claims advocate, was extremely professional, information requested was clear and the whole process was straightforward and easy.

I’ve had a positive experience with Lemonade contents insurance. I have contents cover with them, and it’s done exactly what I need—simple, straightforward, and easy... I’ve had a positive experience with Lemonade contents insurance. I have contents cover with them, and it’s done exactly what I need—simple, straightforward, and easy to manage through the app. The sign-up process was quick, pricing felt competitive, and it’s reassuring knowing my belongings are covered. Lemonade offers UK contents insurance through its app and online, with policies starting from around £4 per month depending on cover and circumstances. Read more Read less

I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnecessarily adversarial... I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnecessarily adversarial process. From the start, Lemonade required evidence of the source of the leak, including a plumber/expert report. But when I followed that instruction, Judith repeatedly refused to confirm cover for the plumber/inspection costs and effectively created a catch-22: I needed evidence to proceed, but Lemonade would not recognise the reasonable cost of obtaining that evidence. Before the independent plumber’s report was available, Judith also wrote that she would temporarily close my claim because she had not heard from me, even though I was waiting for the very report Lemonade had requested. Once the report confirmed that the leak came from the upstairs unit and that my floor was damaged, Lemonade eventually approved the claim for the floor, while still refusing the plumber costs. What bothered me most was the contrast in tone. The emails were full of friendly emojis, “lovely day” language, and review requests, but when it came to the actual claim, the handling felt rigid, premature, and dismissive. Insurance is only useful when something goes wrong. In my case, the experience made me feel I had to argue basic policy and legal points myself just to get the claim assessed properly. Lemonade markets itself as simple, fair, and customer-friendly. My experience with Judith was the opposite. That is why I am leaving Lemonade. Read more Read less

I have not made a claim in a long long time but Lemonade asked all the relevant questions and made it quite quick and easy... I have not made a claim in a long long time but Lemonade asked all the relevant questions and made it quite quick and easy to claim but at the same time making sure it was a genuine claim. Read more Read less

Relatively straightforward claims process, just a little fiddly having to upload pic/vids by the app only - the should also be available through Lemonade's website,... Relatively straightforward claims process, just a little fiddly having to upload pic/vids by the app only - the should also be available through Lemonade's website, but a relatively painless claims process and paid out in just 10 days. Very good customer service with regular updates on claim progression. Read more Read less

My claim was processed with great communication and efficiency. Rene was really friendly but professional and I felt like he really took care to understand... My claim was processed with great communication and efficiency. Rene was really friendly but professional and I felt like he really took care to understand the details of my case. I would highly recommended lemonade to all my friends, family and anyone looking for a really easy expat option in Germany. Read more Read less

I had a claim and got asked to send so many different bits of evidence from photos, measurements, invoices and more. I sent all of... I had a claim and got asked to send so many different bits of evidence from photos, measurements, invoices and more. I sent all of this over the space of a few days. I got asked to send things I'd already sent to you bit you'd clearly not looked at everything correctly. Then it got sent to another company as it was furniture and thry deal with that. For them to ask exactly the same things. So no information had been passed on. They then send out an Inspector who was great but he hadn't been given a single bit of Information he needed. I had to find everything I'd sent to you to show him. Overall the communication was very poor between the company's and I also wasted a lot of time sending Information when none of it was even used as an Inspector came out. Read more Read less

Just got my first claim approved - everything worked smoothly! Hope it will be the case in the future as well, but so far I am happy!

Pretty smooth process to get a claim reimbursed, except that I couldn't do it through their app as they only accept Dutch IBANs. Once alerted,... Pretty smooth process to get a claim reimbursed, except that I couldn't do it through their app as they only accept Dutch IBANs. Once alerted, the customer service agents responded super quickly to manually process the claim. Read more Read less