Lemonade reviews
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This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Lemonade reviews
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Positioned as being a socially responsible organisation -
Support is available in multiple languages -
Website is fully compatible with assistive technology -
Award winning organisation
Review summary
People rate this company as Good based on 35 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Latest positive rating
Really straightforward insurance with all your docum...
Really straightforward insurance with all your documents available in the Lemonade app. They take the headache out of losing policy documents by having everything you... Really straightforward insurance with all your documents available in the Lemonade app. They take the headache out of losing policy documents by having everything you need to claim or renew in the app. Read more Read less
Latest negative rating
I’m leaving Lemonade because of my claims experience...
I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnecessarily adversarial... I’m leaving Lemonade because of my claims experience with Judith. My water damage claim was ultimately approved, but only after a stressful and unnecessarily adversarial process. From the start, Lemonade required evidence of the source of the leak, including a plumber/expert report. But when I followed that instruction, Judith repeatedly refused to confirm cover for the plumber/inspection costs and effectively created a catch-22: I needed evidence to proceed, but Lemonade would not recognise the reasonable cost of obtaining that evidence. Before the independent plumber’s report was available, Judith also wrote that she would temporarily close my claim because she had not heard from me, even though I was waiting for the very report Lemonade had requested. Once the report confirmed that the leak came from the upstairs unit and that my floor was damaged, Lemonade eventually approved the claim for the floor, while still refusing the plumber costs. What bothered me most was the contrast in tone. The emails were full of friendly emojis, “lovely day” language, and review requests, but when it came to the actual claim, the handling felt rigid, premature, and dismissive. Insurance is only useful when something goes wrong. In my case, the experience made me feel I had to argue basic policy and legal points myself just to get the claim assessed properly. Lemonade markets itself as simple, fair, and customer-friendly. My experience with Judith was the opposite. That is why I am leaving Lemonade. Read more Read less
About Lemonade
Lemonade is an insurer that provides home insurance.
Lemonade is backed by some of the world’s largest reinsurers, you can apply for a policy online and manage your policy via the website or mobile app. Lemonade use AI to help craft tailored policies.
With Lemonade you can get cover for buildings insurance, contents insurance and home insurance.
Lemonade at a glance
Contact details
- Website
- Visit provider website
- Phone
- 0800 0226040
- [email protected]
- Social media
Reviews for Lemonade
Showing 11 of 35 company reviews • Last reviewed within 7 days
Really straightforward insurance with all your docum...
Really straightforward insurance with all your documents available in the Lemonade app. They take the headache out of losing policy documents by having everything you... Really straightforward insurance with all your documents available in the Lemonade app. They take the headache out of losing policy documents by having everything you need to claim or renew in the app. Read more Read less
Reduced premium
Took out house insurance last year. Have not made a claim or needed any contact with them. They have offered renewal of policy for £3 less this year.
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4.00/5
Great customer service and a fast response.
Great customer service and a fast response. I had to claim for the first time and was impressed with their fast response. The only disappointment... Great customer service and a fast response. I had to claim for the first time and was impressed with their fast response. The only disappointment was the amount of money I got towards the item that was damaged beyond repair. The amount would not replace the item like for like if I were to buy new. Read more Read less
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4.00/5
Straightforward to get quote in straightforward non...
Straightforward to get quote in straightforward non insurance language. I did have to contact them to make a change but could only do via web... Straightforward to get quote in straightforward non insurance language. I did have to contact them to make a change but could only do via web chat but they sorted things quickly for me. Like their branding and style too. Read more Read less
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4.00/5
Does as it says on the tin.
Does as it says on the tin. Everything was easily setup on line and got timely reminder
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5.00/5
Good value insurance, made simple.
Good value insurance, made simple. Easy to understand, comprehensive
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5.00/5
The insurance is reasonable and the claims process i...
The insurance is reasonable and the claims process is clear
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4.00/5
Very easy and cheap to insure.
Very easy and cheap to insure. Good communication with emails and messages.
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5.00/5
Claim was reviewed quickly.
Claim was reviewed quickly. As we have accidental damage add on we don’t have to worry if something gets broken. Had to provide video/photo proof.... Claim was reviewed quickly. As we have accidental damage add on we don’t have to worry if something gets broken. Had to provide video/photo proof. Claim accepted and paid out within 2 days..Very happy with communication from Lemonade and how they handled our claim. Read more Read less
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5.00/5
I had a generally positive experience with Lemonade.
I had a generally positive experience with Lemonade. The claims process was quite straightforward and easy to follow, and communication was clear throughout. After submitting... I had a generally positive experience with Lemonade. The claims process was quite straightforward and easy to follow, and communication was clear throughout. After submitting my claim, it was reviewed in a reasonable time, and I was kept updated along the way. I appreciated how simple and digital the whole process was, without needing too much back and forth. The settlement offered reflected a fair replacement value for my item, and the breakdown (including the excess) was clearly explained. Read more Read less
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4.00/5
The service was clear and diligent though I had to g...
The service was clear and diligent though I had to give many kind of proof and documents taking photo of an accident is not always a réflexe
Products from Lemonade
Showing all products offered by Lemonade
Home insurance
by LemonadeLemonade provides home insurance policies. You can choose from separate buildings and contents insurance or a combined home insurance policy. Cover is available whether you buy or rent your home...
Home insurance
by LemonadeLemonade provides home insurance policies. You can choose from separate buildings and contents insurance or a combined home insurance policy. Cover is available whether you buy or rent your home...
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