After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely nothing.... After being insured with ARAG for years I used them in relation to a claim for professional negligence. They promised lots and delivered absolutely nothing. They authorised a solicitor to apply to court to apply for my case file from a solicitor refusing to hand it over. They then changed their mind and referred me to the Ombudsman if I wanted it. The solicitor appointed ignored evidence and said he could not proceed without my file. I offered to pay for the court process to obtain my file as ARAG dragged their feet before refusing to apply. Keep well away from this company. They do not act in your interests and are a disgrace. Read more Read less

Knew immediately what I needed and provided all relevant information

I had the unfortunate event of having to use my Home Emergency which is provided by ARAG. Everyone I spoke with was professional and considerate... I had the unfortunate event of having to use my Home Emergency which is provided by ARAG. Everyone I spoke with was professional and considerate with my situation, the contractors were timely, polite and done an amazing job!!! Well done ARAG  Read more Read less

Came home to find leaking toilet quickly sorted without hassle

Luckily the policy included accidental damage and when my husband dislodged the valve when trying to blead a radiator help was quick to arrive.

My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the... My boiler broke down with no pressure at all being retained. I called the ARAG helpline and an engineer was soon despatched who diagnosed the problem and quickly fixed it. All the costs were met by the policy. I would therefore definitely recommend the cover. Read more Read less

Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional... Sometimes finding a reliable contractor requires a leap of faith..... Will they turn up on time or even at all? Will they do a professional job? Will their costs be reasonable? Using ARAG's Home Emergency Service takes all those uncertainties away. The contractor turned up when I was told they would, quickly identified and dealt with the problem all without fuss, or me having to pay for their costs. Highly recommended. Read more Read less

The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number... The service was simply not accessible out of hours as publicised (a dereliction of quality management).... although Sarah was helpful, promises were not kept (number of available visits to restore emergency) and problems not solved. I will be claiming back the cost of pest control which I had to engage separately owing to lack of out of hours support. Overall a terrible service with few redeemi g aspects Read more Read less

My call was answered quickly and the claim and contractor could not have been better.