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Efim Rabinovitch

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Review of the Axa, Home Insurance:

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Avoid at all costs AXA Home Insurance!!! It is a dishonest company.

Avoid at all costs AXA Home Insurance!!! Giving them one star is too much for them. I agree with some previous reviews that it is a dishonest company just an easy money making SCAM. This is my experience. On December 23, 2022, I requested a temporary fix to end the immediate emergency caused by roof leaks during a heavy downpour. As of right now, January 12, 2023, the leaks have still not been repaired. The first roofing company was appointed by AXA Insurance on 27 December, four days after the emergency claim. The roofing company offered to come on 3 January the earliest. Then I discovered that the company was dormant! So, AXA appointed another roofing company promising to me that they will come today. This was a lie! The roofers came on 29 December just to have a look and take photos. Six days after the emergency claim. Then we had to wait for AXA Insurance approval for the works, which was received on January 3. Ten days after the emergency claim. The roofers scheduled to come to make a temporary repair on 11 January weather permitting. In the mean time, the initial little roof leaks that were not addressed right away have since advanced to create additional significant damage as a result of AXA Insurance's incompetence in resolving the emergency claim promptly. On January 9th part of the ceiling in the bathroom collapsed, with the debris filling the bathtub and covering the floor carpet and the surrounding objects and area with pieces of plaster, wood, bricks, loft insulation, dust, etc. It was pure luck that no one was hurt at the time. It took several hours to clean the mess; however, I cannot do much about the huge hole in the ceiling with rain leaking and debris particles falling down. There a risk of further collapse of the ceiling, and the situation is dangerous. There is only one bathroom in the house, and we cannot use it safely. The roofers came to make a temporary repair on 11 January. A few hours after they left it rained and the leak was as before! Eighteen days after the emergency claim! And neither the contractors nor AXA Insurance acknowledge the responsibility. This is after hours and days waiting on the phone to get someone to speak to. The agents who would answer the phone were absolutely useless and thoroughly dishonest. Reviewed on: 12th January 2023

Efim Rabinovitch

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