Bernadette Currie's community profile page

Write a review

Viewing profile for,

Bernadette Currie

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Axa, Home Insurance:

View on product page

Incompetent, uncaring, unprofessional, useless for home insurance.

I agree with other reviewers that my review would be no stars, but as customers we do not seem to be allowed that option if we wish to submit a review. After 2 and a half years I am still waiting for a settlement, and actually for any action or help from this company. I have followed up my original complaint with a complaint to the Ombudsman. My home and my life has been devastated by a water escape due to the negligence of a 3rd party (water company). AXA and their underwriters Plum did not conduct proper investigations, they did not identify the source of the water escape. When, the access point of the leak was identified 12 months later (through my own investigations and at cost to myself) they took another 6 months to confirm this. They did not follow up their recommendation for an immediate drying out programme - in fact, I am still waiting for this, almost a year later, and as a result the foundations and structure of my home have been exposed to and compromised by further damage and there is nothing I can do to rectify this until the insurers properly investigate the circumstances and damage, which they are still very reluctant to do. AXA's underwriters - Plum - are incompetent, uncommunicative and dismissive and have given me no guidance or advice. Ironically, I have car insurance with AXA. The service I received from them was impeccable. Do not be misled - as expertise in one aspect of their portfolio, does not mean they have either expertise or integrity in another. My home insurance is far more important than my car insurance - my home was my pension, and my independence. At 64, after working hard all my life, my retirement plan, and all reassurance about my future health and security has been put in jeopardy. I have read the 5 star reviews, it is interesting that there seems to be a huge discrepancy in service provided to customers / claimants. I d not understand why there is such a variation in claim responses. In my lifetime of paying insurance, I have only made a couple of minor claims, I rarely complain and I have never previously posted a negative review. I suspect posting this, whilst my claim is ongoing, may make my life more difficult, but I do not want anyone else to go through this experience. Reviewed on: 18th January 2023

Bernadette Currie

1 user marked as helpful

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.