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Swiftcover: Home Insurance reviews

Name: Home Insurance
Rating: 3.2 (10 reviews)

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2.73

Based on 10 reviews, last reviewed 8th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

30%

3 star

10%

30%

Latest highest rating:

4

Good value for money Good value for money, especially home emergency cover Reviewed on: 14th October 2024

Latest lowest rating:

1

Very poor customer service Belittled my elderly mum (who is registered blind) on the phone when she was calling to buy a policy because she doesn’t have a computer (she can’t se... Read more Reviewed on: 8th October 2025

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About this product

Swiftcover home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Swiftcover handle your home insurance claim? Our Swiftcover home insurance reviews can help you to find out this and much more. Have you ever had a policy with Swiftcover? You can tell us about it by writing your own review below.

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Swiftcover Home Insurance reviews (10)

Very poor customer service

Belittled my elderly mum (who is registered blind) on the phone when she was calling to buy a policy because she doesn’t have a computer (she can’t see!) and was repeatedly told they are an online only business. Even though their website appears very supportive of people who are vision impaired, they say they can send out documents in braille or extra large print, however there is no empathy or care to support people with such issues when they call for further help. Poor customer service that resulted in making my Mum cry post the call because she felt so excluded due to her disability. Shame on you Swiftcover. Reviewed on: 8th October 2025

Good value for money

Good value for money, especially home emergency cover Reviewed on: 14th October 2024

Easy to use

The communications from Swiftcover is always easy to understand, which I appreciate. They always write in plain English, which I think is very important for an insurance company as otherwise it can be a bit overwhelming and confusing. Reviewed on: 23rd August 2024

No problems so far!

Easy to purchase policy, straight forward and simple. Haven’t needed to use it, so that’s a relief! Reviewed on: 22nd August 2023

Home assistance

Very badly handled and no cover for front door lock break if you have a bolt on the top of the door. If there is a back door, advised to put the bolt and then use back door to go out. House is secure. Reviewed on: 30th March 2023

Fantastic

Fantastic service today, woke up to boiler not working, I rang as we are covered by home assistance. I spoke to Chloe who was very helpful and reassuring. Within 3 hrs my knight with a toolbag Ross Dovey from Nationwide Heating, came to fix the boiler!!! He put in a new circuit board and we are back up and running! Thank you so much x Reviewed on: 11th February 2021

Quick and easy

Did a wee online quote and bought my insurance online - quick and easy - no messing about! Reviewed on: 30th July 2019

cheap and easy to use

it was cheap insurance paying £48 for 12 months contents insurance cover. Reviewed on: 4th July 2017

Crooks!

Rubbish company, daughters ceiling fell down, swift cover not interested, not covered and don't seem to be covered for anything unless your house brand new! Reviewed on: 28th February 2017

Rubbish

Have house insurance with swift and every time we've tried to claim they have managed to get out of it. Absolute con Reviewed on: 29th August 2015

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