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Review of the Swiftcover, Home Insurance:

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Very poor customer service

Belittled my elderly mum (who is registered blind) on the phone when she was calling to buy a policy because she doesn’t have a computer (she can’t see!) and was repeatedly told they are an online only business. Even though their website appears very supportive of people who are vision impaired, they say they can send out documents in braille or extra large print, however there is no empathy or care to support people with such issues when they call for further help. Poor customer service that resulted in making my Mum cry post the call because she felt so excluded due to her disability. Shame on you Swiftcover. Reviewed on: 8th October 2025

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