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Swiftcover: Car insurance reviews

Name: Car insurance
Rating: 3.07 (51 reviews)

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3.07

Based on 51 reviews, last reviewed 29th Oct 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

33%

25%

33%

Latest highest rating:

5

It was really easy to go to this site. It was really easy to go to this site. The process was easy clear and quick. Everything was clear to see the information. Reviewed on: 24th August 2026

Latest lowest rating:

1

Useless and unhelpful Was the victim of a no-fault claim 21st June - Swiftcover completely useless at every stage of the claim. Initially failed to have car collected to re... Read more Reviewed on: 29th October 2026

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About this product

Swiftcover offer two car insurance options – an essential policy or Swiftcover Plus which provides additional benefits including an onward travel promise.

You have the option to buy extra cover to tailor your Swiftcover car insurance with add-ons including breakdown cover, personal accident and rehabilitation protection and legal cover.

Swiftcover car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swiftcover before, you can also leave a review and share your experience.

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Swiftcover Car insurance reviews (51)

Useless and unhelpful

Was the victim of a no-fault claim 21st June - Swiftcover completely useless at every stage of the claim. Initially failed to have car collected to repair in timely manner, then wheels not balanced after tyre replacement when returned 'fixed'. Then claims team failed to pass claim through to recovery team for multiple weeks. Multiple weeks then pass before I chase again and it appears recovery team had not actioned. Today chasing once again as struggling to get renewal quotes with an open claim. Find out that the money had been claimed back from other side (actually same insurer Axa who run swiftcover), but because banking team had only had 7 working days they had yet to sign it off. No clear timeline for when this would happen. Ultimately, if you get insurance from Swiftcover it appears that part of the deal is you have to manage their claims and recovery teams in your spare time, but ensure you account for a minimum of 20 minutes on hold before getting through to somebody every time. Reviewed on: 29th October 2026

It was really easy to go to this site.

It was really easy to go to this site. The process was easy clear and quick. Everything was clear to see the information. Reviewed on: 24th August 2026

Very poor customer service used them years ago and r...

Very poor customer service used them years ago and remembered that they have always been a second rate insurer pay a bit more and get a better company. Reviewed on: 23rd April 2026

Not a reputable car insurer

Draw you in with a cheap quote, then when you are forced to make a claim they do not deal with it properly. They side with the Third Party, affecting your NCD and give false information. My complaint is now in the hands of the Ombudsman for Mis-administration for both the claim and my complaint. DO NOT SIGN UP TO AXA/SWIFTCOVER CAR INSURANCE! Reviewed on: 6th November 2025

Excellent service by Swiftcover

Renewal of my car insurance was seamless with Swiftcover especially when they had provided a more competitive quote before my insurance expired. Reviewed on: 5th September 2025

Worst Customer service if you need to make a claim!!!

Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew nothing of the claim submitted yet in October they sent me to a accident repair garage to get a quote which the garage submitted straight away and we are still awaiting swift cover to approve or acknowledge all the chasing of the quote from their approved garage. Worst customer service ever!!! Ok till you need to make a claim then they disappear. First claim in over 23 years.. Been loyal to Swiftcover for years but wont stay now... Reviewed on: 30th December 2024

I filed an accident claim on 6th Sept/2024 and on 10...

I filed an accident claim on 6th Sept/2024 and on 10th Sep/2024 the insurance company called me to settled the total loss amount which was to be credited to my bank account within 5 to 7 days but it was passed after 7 days. The fixed settled amount was not received. When i asked to Swfitcover on phone call, the representatives kept transferring the call to each other and after waiting for a long time, they were told to wait until next Tuesday, If the total loss settlement is not deposited in your bank account on Tuesday, then contact again, this situation is happening to me for the first time in 17 years, really bad experience with this insurance company. Lack of proper coordination between different departments leading to waste of time in passing the customer call to different representative which shows company lack of goodwill. Not paying the client despite fixing the settlement amount and wasting time and various pretexts. Reviewed on: 20th September 2024

Easy to set up, competitive, easy to manage

Easy to set up, competitive, easy to manage Reviewed on: 23rd August 2024

This insurance company is a RIPOFF people, BEWARE BE WARNED.

Had a quote last year for £380 good deal I was happy. This year 16 oct 2023 they wanted £480 called them today 36 hours later and they said today £800. Been with this company for so long nearly 50 no convictions 16 years ncb and they treat me like a nobody or a young teenager so had to drive today with no insurance due to them wasting a lot of my time today. Total rip-off gits. STAY CLEAR as your renewal will be double. Propa pisstakers. Reviewed on: 19th October 2023

Terrible

Took 7 months to contact independent witness,then after my complaints took 3rd party side even with my witness! They are dishonest & have never spoken to my witness! Reviewed on: 18th September 2023

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