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Swiftcover: Car insurance reviews

Name: Car insurance
Rating: 3.26 (46 reviews)

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2.86

Based on 46 reviews, last reviewed 30th Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

28%

30%

Latest highest rating:

5

Easy to set up, competitive, easy to manage Easy to set up, competitive, easy to manage Reviewed on: 23rd August 2024

Latest lowest rating:

1

Worst Customer service if you need to make a claim!!! Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew... Read more Reviewed on: 30th December 2024

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About this product

Swiftcover offer two car insurance options – an essential policy or Swiftcover Plus which provides additional benefits including an onward travel promise.

You have the option to buy extra cover to tailor your Swiftcover car insurance with add-ons including breakdown cover, personal accident and rehabilitation protection and legal cover.

Swiftcover car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swiftcover before, you can also leave a review and share your experience.

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Swiftcover Car insurance reviews (46)

Worst Customer service if you need to make a claim!!!

Made a claim for small car park accident in October no communication from Swift cover after endless emails & phone calls chasing. Swift cover say knew nothing of the claim submitted yet in October they sent me to a accident repair garage to get a quote which the garage submitted straight away and we are still awaiting swift cover to approve or acknowledge all the chasing of the quote from their approved garage. Worst customer service ever!!! Ok till you need to make a claim then they disappear. First claim in over 23 years.. Been loyal to Swiftcover for years but wont stay now... Reviewed on: 30th December 2024

I filed an accident claim on 6th Sept/2024 and on 10...

I filed an accident claim on 6th Sept/2024 and on 10th Sep/2024 the insurance company called me to settled the total loss amount which was to be credited to my bank account within 5 to 7 days but it was passed after 7 days. The fixed settled amount was not received. When i asked to Swfitcover on phone call, the representatives kept transferring the call to each other and after waiting for a long time, they were told to wait until next Tuesday, If the total loss settlement is not deposited in your bank account on Tuesday, then contact again, this situation is happening to me for the first time in 17 years, really bad experience with this insurance company. Lack of proper coordination between different departments leading to waste of time in passing the customer call to different representative which shows company lack of goodwill. Not paying the client despite fixing the settlement amount and wasting time and various pretexts. Reviewed on: 20th September 2024

Easy to set up, competitive, easy to manage

Easy to set up, competitive, easy to manage Reviewed on: 23rd August 2024

This insurance company is a RIPOFF people, BEWARE BE WARNED.

Had a quote last year for £380 good deal I was happy. This year 16 oct 2023 they wanted £480 called them today 36 hours later and they said today £800. Been with this company for so long nearly 50 no convictions 16 years ncb and they treat me like a nobody or a young teenager so had to drive today with no insurance due to them wasting a lot of my time today. Total rip-off gits. STAY CLEAR as your renewal will be double. Propa pisstakers. Reviewed on: 19th October 2023

Terrible

Took 7 months to contact independent witness,then after my complaints took 3rd party side even with my witness! They are dishonest & have never spoken to my witness! Reviewed on: 18th September 2023

Well priced

I was pleased with the quote, which had superior coverage and price to what my longstanding insurer would go down to. Reviewed on: 23rd August 2023

Would not recommend swift

I have had issues with swifts customer service being very poor and also there price for me to renew was exceptionally high considering i had no claims and as a current customer I expected the premium to stay the same or even better reduce instead it increased by almost 20% Reviewed on: 22nd August 2023

Simple to set up and straightforward

Simple to setup and straightforward with Swift cover and competitively priced Reviewed on: 1st June 2023

Policy renewal price

It is the first time in my life when I'm staying with the same insurance company and I'm getting charged even more for no extra benefit. Tried to contact customer service for this matter, long waiting time for nothing, just to be told that there is nothing they can do anymore once they get your money. My no claims discount bonus went up however the insurance price went up as well. They didn't even try to get me the same price as the previous year, not to even mention a cheaper one. Again, first time ever when that happens and the only company that does it! Would not recommend! Reviewed on: 10th March 2023

Avoid at all costs

If i could leave 0 stars I would. My car was involved in a minor collision at the beginning of December 2022. Reported everything online as should have been. I was told that the garage Wedd and White were allocated to fix the car. Fast forward to end of December and I hadn't heard anything. I called swift numerous times who provided no help whatsoever, not to mention each time I was on hold for upwards of an hour sometimes 2. I eventually got somewhere when I put an official complaint in. My car was collected at the end of Feb 2023 for repairs and now I have heard nothing, it should have been 2 days its been 2 weeks. Clearly swift out source the repairs to shocking garages and leave their customers to do all the chasing. Avoid this company at all costs, they haven't even got back to me about my complaint, will be taking this up with the ombudsman. This was such a stressful experience for something so minor Reviewed on: 8th March 2023

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