Help us to find the best credit providers & you could win £1000!
Help us to find the best credit providers & you could win £1000! Vote in the Consumer Credit Awards
Vote in the Consumer Credit Awards
Get Product

Swiftcover Car Insurance Reviews

Ratings based on 26 reviews Last review 4 weeks ago

Swiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

Read Full Description

Swiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Swiftcover before, you too can write a short Swiftcover car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

3.62 / 5 Write your review
5 9
4 9
3 1
2 3
1 4

Your Car Insurance Reviews (26)

Sort by: Most recent 
Filter by: All   
Get Product
31st May 2017

Terrible Claims Service - Avoid this Company

No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got...

Read more

No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered - joke of a company - avoid

Richard's avatarRichardLevel 1
(0)
Get Product
11th November 2016

Appalling customer service

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was...

Read more

Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!

Melissa Dunn's avatarMelissa DunnLevel 1
(1)
Get Product
27th October 2016

About as much fun as reconstructive rectal surgery

I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a...

Read more

I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to make it difficult for customers to call in. They are slow to reply to emails. Very bad experience dealing with this company and have since gone with the RAC who actually provided a much better deal which included breakdown cover.

Spike Patching's avatarSpike PatchingLevel 1
(0)
Get Product
13th October 2016

Swiftcover (AXA) AVOID

Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and...

Read more

Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end.

Paul Campbell's avatarPaul CampbellLevel 1
(3)
Get Product
1st August 2016

Excellent processes and customer service

I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward...

Read more

I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and the representatives pleasant to deal with.

Paul Mawson's avatarPaul MawsonLevel 1
(0)
Get Product
28th March 2016

Fantastic

Insured my car via swift over, amazing customer service from start to finish, I had to make a claim unfortunately, but it was dealt with swiftly and with fantastic customer service, I usually change insurance companies each year to secure the best...

Read more

Insured my car via swift over, amazing customer service from start to finish, I had to make a claim unfortunately, but it was dealt with swiftly and with fantastic customer service, I usually change insurance companies each year to secure the best possible price for the same level of cover, this year on my renewal date I continued my cover with them

Caroline McMillan's avatarCaroline McMillanLevel 1
(0)
Get Product
2nd March 2016

Slow.. Very slow

Took a year to sort a non fault claim, didn't feel like they were on my side and I was backed into s corner having to stay another year because it took them so long and an accident was showing on my file, saved myself nearly 200 pound a year by...

Read more

Took a year to sort a non fault claim, didn't feel like they were on my side and I was backed into s corner having to stay another year because it took them so long and an accident was showing on my file, saved myself nearly 200 pound a year by switching too, good riddance!

Claire Wigley 's avatarClaire Wigley Level 1
(0)
Get Product
24th December 2015

On-Line Amendments

I have had swiftcover car insurance on a couple of...

Read more

I have had swiftcover car insurance on a couple of occasions.

What I really like is the ease that I can amend any details with such speed. Unlike with some insurers, the swiftcover site is quick to respond and easy to find and check the details.

Even better, it is easy to check the details are correct and so it gives you peace of mind.

PhilBob's avatarPhilBobLevel 1
(0)
Get Product
19th October 2015

Charged excess for windscreen damage

Swiftcover's customer service was fine on the odd occasion I had to contact them, however when I had an issue with my windscreen I was informed that they are the only major car insurance provider that charges an excess fee as well as a year's no...

Read more

Swiftcover's customer service was fine on the odd occasion I had to contact them, however when I had an issue with my windscreen I was informed that they are the only major car insurance provider that charges an excess fee as well as a year's no claims bonus. Having to pay as well as sacrificing a year of my no claims seemed excessive, so just be aware that while they may often be the cheapest provider there is a reason!

Scott Goodacre's avatarScott GoodacreLevel 1
(0)