Swiftcover Car Insurance Reviews

Swiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our r...
READ MORESwiftcover car insurance reviews on Smart Money People come from drivers like you! You can read these honest Swiftcover car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Swiftcover before, you too can write a short Swiftcover car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.
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Your Car Insurance Reviews
36 reviews
Very good
Not had any problems with this company, a good one
Reviewed on 31st August 2019fashionfreak12![]()
Swift Service
From website to payment taking out motor insurance has never been so easy.
Reviewed on 8th August 2019Marionc![]()
simple to use
simple to set up, great price and fab customer service
Reviewed on 4th July 2019chg82![]()
please dont bother
please don`t bother unless you want unbelievable stress and frustration costing you a lot more money than your cheap quote, in the event of a claim your adviser when telephoning will tell you one thing, and when the claim is settled your the one very much Read more
please don`t bother unless you want unbelievable stress and frustration costing you a lot more money than your cheap quote, in the event of a claim your adviser when telephoning will tell you one thing, and when the claim is settled your the one very much out of pocket,
I would rather stab myself in the eye with a screwdriver than use this company againReviewed on 29th September 2017Anthony Rosser![]()
AVOID AVOID
The insurance company is a crap!!! Was hit while stationary in my car by other driver - and my premiums gone up £300!!! For not my fault accident!!! That's a joke! Been told that even if it's not my fault I am more likely to get in the accident in the fut Read more
The insurance company is a crap!!! Was hit while stationary in my car by other driver - and my premiums gone up £300!!! For not my fault accident!!! That's a joke! Been told that even if it's not my fault I am more likely to get in the accident in the future!!!! I WAS STATIONARY!!!! Have 10 years NCB... jokers. Moved to other insurer and paying much less... will cancel home insurance as well as it has gone up by £100 for no reason...
Reviewed on 20th September 2017Arthur![]()
Yearly price hikes
Using this provider for a few years with automatic renewal I became aware that each year the premium rose considerably. I cancelled my renewal this September and changed insurers with a saving of over £90. I am an experienced driver with over 50 years of Read more
Using this provider for a few years with automatic renewal I became aware that each year the premium rose considerably. I cancelled my renewal this September and changed insurers with a saving of over £90. I am an experienced driver with over 50 years of driving experience so there is no excuse for such discrepancy in various premiums.
Reviewed on 13th September 2017Ken Read![]()
Easy, but haggle !
Great for first 2 years, nasty shock on 3 rd year quote, so shopped around and they beat my best quote!
Reviewed on 13th September 2017Leo Colman![]()
Easily done
Typical of insurers these days - an online process where you either leave or take the quote if acceptable
Reviewed on 19th July 2017john Weaver![]()
Very helpful and swift
The team are very helpful and will go the extra mile for you My dad is delighted with his cover and they sort out any issues really SWIFT Would recommend
Reviewed on 16th July 2017Rita murray![]()
Average delivery and customer service
certainly not swift at all. Try to avoid paying out where possible
Uploaded on 4th July 2017Anonymous![]()
Terrible Claims Service - Avoid this Company
No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered Read more
No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered - joke of a company - avoid
Reviewed on 31st May 2017Richard![]()
Cheaper than Tesco
I used Tesco for years for car insurance before realising I could get it so much cheaper with Swift Cover. In this case the Tesco saying of every little helps really didn't apply
Reviewed on 27th February 2017Sammy Williams![]()
Appalling customer service
Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was movi Read more
Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!
Reviewed on 11th November 2016Melissa Dunn![]()
About as much fun as reconstructive rectal surgery
I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of Read more
I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to make it difficult for customers to call in. They are slow to reply to emails. Very bad experience dealing with this company and have since gone with the RAC who actually provided a much better deal which included breakdown cover.
Reviewed on 27th October 2016Spike Patching![]()
simple
simple no hassle to use love the website and the ammendments I can make myself therefore saving money on administration fees
Reviewed on 16th October 2016Louise Butler![]()
Swiftcover (AXA) AVOID
Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this Read more
Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end.
Reviewed on 13th October 2016Paul Campbell![]()
Poor
Very difficult to get in touch with
Reviewed on 14th August 2016Keshia Esgate![]()
Flexible and straightforward
Swiftcover have a good online portal for managing my policy, although some fees are higher than I'd like.
Reviewed on 14th August 2016Steve Higgins![]()
Excellent processes and customer service
I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and Read more
I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and the representatives pleasant to deal with.
Reviewed on 1st August 2016Paul Mawson![]()
Car Insurance Reviewer
Easy to use company no problems so far
Reviewed on 18th July 2016Mapk Nehpets![]()
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