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19th July 2017
Easily done
Typical of insurers these days - an online process where you either leave or take the quote if acceptable
Your Car Insurance Reviews (28)
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16th July 2017
Very helpful and swift
The team are very helpful and will go the extra mile for you My dad is delighted with his cover and they sort out any issues really SWIFT Would recommend
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31st May 2017
Terrible Claims Service - Avoid this Company
No fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got...
Read moreNo fault claim and the claims service is seriously shocking. On average it takes two hours to get them to answer the phone - that's right 2 hours. On one day my mobile ran out of power whilst holding and on another the office closed before I got answered - joke of a company - avoid
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27th February 2017
Cheaper than Tesco
I used Tesco for years for car insurance before realising I could get it so much cheaper with Swift Cover. In this case the Tesco saying of every little helps really didn't apply
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11th November 2016
Appalling customer service
Absolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was...
Read moreAbsolutely shocking customer service, it took 2 days from reporting the claim to getting a courtesy car, one that was significantly smaller engine and smaller car which led to having to hire my own car, a cost that swiftcover refused to pay, as I was moving from the north to the south of England and couldn't fit my belongings in the 1 litre car that was offered. Spent 2 days receiving non stop calls from repairers and car rescue companies who didn't know what was going on or even where my car was going to be repaired and several hours on hold and speaking to rude, unhelpful staff at swiftcover. Avoid at all costs!!
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27th October 2016
About as much fun as reconstructive rectal surgery
I DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a...
Read moreI DO NOT recommend this insurance company to anyone. I asked to make an amendment to my policy and they cancelled my policy without any notice (after saying the amendment is fine and that they would send amended documents out, but instead sent a notice of cancellation. If I want to take it out again I have to pay the deposit again!!!!!) They don't return customer phone calls and hold times to speak to someone are very long. They hide their telephone number on their website to make it difficult for customers to call in. They are slow to reply to emails. Very bad experience dealing with this company and have since gone with the RAC who actually provided a much better deal which included breakdown cover.
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16th October 2016
simple
simple no hassle to use love the website and the ammendments I can make myself therefore saving money on administration fees
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13th October 2016
Swiftcover (AXA) AVOID
Online maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and...
Read moreOnline maintenance of a motor policy is what attracted me in the first place, initially with reasonable premiums too. You only really know the quality of an insurer when you make a claim or decide not to renew. My partner made a no-fault claim and this was a very protracted experience, the main problem being you’re not allocated a claims handler, so each communication is always from a different person who doesn’t know (or hasn’t bothered to read) the past history. It was settled in the end but not before my partner opted to take it to court. My own hiked premium this year encouraged me to look at the market. My Swiftcover (part of the AXA group) policy did not include Personal Accident, Legal Assistance, Courtesy Car, etc. but I found alternative cover which included all these for a much lower premium. My main issue occurred when I wanted to cancel at the renewal date (they do automatic renewals). Despite it being an online policy they don’t allow you to cancel online so you have the hassle of calling to discuss. I cancelled the policy and received a confirmation e-mail and took out the new policy elsewhere. At the renewal date I received a text from Swiftcover saying “Good news! You’re Swiftcovered again! Thank you for choosing us again”. I was straight on the case and they had indeed charged the whole premium to my credit card. I see this as pure theft and they refuse to make immediate repayment saying we have a 7-day refund policy!! Again, every communication is from a different person. AVOID AT ALL COSTS or you’ll regret it in the end.
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14th August 2016
Flexible and straightforward
Swiftcover have a good online portal for managing my policy, although some fees are higher than I'd like.
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1st August 2016
Excellent processes and customer service
I have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward...
Read moreI have been with Swiftcover for three years now as they cannot be beaten on price when my renewal is due. I find the online account management invaluable and on the rare occasion I have needed to contact them I have found the process straight forward and the representatives pleasant to deal with.
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14th July 2016
Car Insurance Reviewer
Slow, poor communication and took a year to deal with my claim. Terrible!
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28th March 2016
Fantastic
Insured my car via swift over, amazing customer service from start to finish, I had to make a claim unfortunately, but it was dealt with swiftly and with fantastic customer service, I usually change insurance companies each year to secure the best...
Read moreInsured my car via swift over, amazing customer service from start to finish, I had to make a claim unfortunately, but it was dealt with swiftly and with fantastic customer service, I usually change insurance companies each year to secure the best possible price for the same level of cover, this year on my renewal date I continued my cover with them
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12th March 2016
CheekyCharges Campaigner
cheap and easy to buy. website is good, not had to make a claim so cannot comment on that. Friendly staff and a good reputation.
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10th March 2016
CheekyCharges
To cancel my motor policy within 14 days they charge £25, though waive this if online. What's worse is they charge £52.50 after 14 days and charged £30 for changes which could have been made for free online. Cheeky
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2nd March 2016
Slow.. Very slow
Took a year to sort a non fault claim, didn't feel like they were on my side and I was backed into s corner having to stay another year because it took them so long and an accident was showing on my file, saved myself nearly 200 pound a year by...
Read moreTook a year to sort a non fault claim, didn't feel like they were on my side and I was backed into s corner having to stay another year because it took them so long and an accident was showing on my file, saved myself nearly 200 pound a year by switching too, good riddance!
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24th December 2015
On-Line Amendments
I have had swiftcover car insurance on a couple of...
Read more I have had swiftcover car insurance on a couple of occasions.
What I really like is the ease that I can amend any details with such speed. Unlike with some insurers, the swiftcover site is quick to respond and easy to find and check the details.
Even better, it is easy to check the details are correct and so it gives you peace of mind.
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12th November 2015
I would highly recommend them for car insurance as they are quite friendly and helpful.
very smooth ,friendly customer services and whole process had been very clear and precise . I am using them for third year on my car insurance.
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19th October 2015
Charged excess for windscreen damage
Swiftcover's customer service was fine on the odd occasion I had to contact them, however when I had an issue with my windscreen I was informed that they are the only major car insurance provider that charges an excess fee as well as a year's no...
Read moreSwiftcover's customer service was fine on the odd occasion I had to contact them, however when I had an issue with my windscreen I was informed that they are the only major car insurance provider that charges an excess fee as well as a year's no claims bonus. Having to pay as well as sacrificing a year of my no claims seemed excessive, so just be aware that while they may often be the cheapest provider there is a reason!
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