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Zenith Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.69 (26 reviews)

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2.21

Based on 26 reviews, last reviewed 19th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

2 star

53%

Latest highest rating:

4

Great product I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service st... Read more Reviewed on: 22nd August 2023

Latest lowest rating:

1

Atrocious No contact. Tells lies. Asked for help. Said yes. No help or advice. Absolutely atrocious in every aspect. Reviewed on: 19th March 2025

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About this product

Checking genuine customer reviews is one of the best ways to gain insight into a company, its policies and how it values its customers. At Smart Money People, we collect Zenith car insurance reviews to help you make an informed decision when choosing your new provider.

Zenith has been providing insurance to consumers since 1937, offering policies for both cars and vans. Zenith is part of Marketstudy Group, a collective of various brands providing complementary services, such as windscreen repair and replacement.

When choosing a new insurance policy, consider what aspects are most important to you. Is a positive customer service track record most important, or perhaps you prioritise a variety of additional services? Find out what Zenith has to offer by reading our Zenith car insurance reviews, left by genuine customers.

Have you had a car insurance policy with Zenith? Share your honest experience with our Smart Money People community. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Would you recommend Zenith to a friend or family member, and would you purchase another policy with them in the future? Did you have to make a claim, and if so, how well was it handled? Leave a Zenith car insurance review today. Together, we can help people like you make better decisions.

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Zenith Insurance Car Insurance reviews (26)

Atrocious

No contact. Tells lies. Asked for help. Said yes. No help or advice. Absolutely atrocious in every aspect. Reviewed on: 19th March 2025

hidden fees up the wazoo

They have hidden fees up the wazoo, cancellation fees, hidden costs, i had a payment not go through cause i had changed my card and they charged me £20 for that. Mental also they will roll your contract on auto without you telling them to. Just cancelled and moved insurers horrendous. Reviewed on: 20th September 2023

Poor customer service

Called them to cancel or freeze my car insurance policy and the lady was very rude suggesting I could have just cancelled through my account instead of wasting time, however £55 as a cancellation fee is an absolute scam as most places charge £5-£25 as it’s a simple click of a button to cancel and does not charge them anything to do so, all it would do is leave my details on the system… Reviewed on: 9th September 2023

Great product

I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service staff are brilliant. The only thing I would recommend would be an app for their insurance products to make it easier to navigate online. Reviewed on: 22nd August 2023

Zenith is Markerstudy!!!

Zenith are a part of the Markerstudy Group, who eventually deal with your claim. Please read Markerstudy reviews BEFORE using Zenith, I wish I had. 9 months to sort out a claim with a witness and still no resolution. Renewal time and I don't want to use Zenith/Markerstudy BUT I have an active claim. The two options inwas given # drop the claim and repair it yourself # lose your maximum no claims. Either way they have wasted hours of my time and cost me 100s of pounds. Unbelievably terrible throughout. Reviewed on: 9th May 2023

Fantastic

Fantastic service received, thank you Reviewed on: 1st February 2023

Slow

We have been without a car for four weeks. You give out all thw modern technology on tracking your car status but it as been stuck on in progress for weeks. Reviewed on: 14th December 2022

Mis-sold, awful support and disgusting service!

Avoid at all costs. I took out the policy out based on being able to get a courtesy car whilst any repairs are done. The wait for courtesy car is at least 3 weeks and then it is unlikely one would be avialble. They outsource the repairs to different company and blame them for a lack of service. After the calling the accident in I have had to chase all communications as they do not respond. I asked for an email address to make a complaint and was told there is no email address, I asked them to confirm that there is not a single person in the company I can have written communication for my records to make a complaint and was told no. They miss-sell they will provide a courtesy car and when I questioned why it is because they are busy dealing with all the other costumers so nothing is available. Completely mis-sold and they will not help in any way. I questioned how they could include that in the policy and advertise it as a benefit to the policy and they blamed being busy with others. Complete false advertising and they will mislead you! DO NOT USE! Reviewed on: 19th October 2022

Terrible

Read reviews from multiple sources and make up your own mind. Probably one of the most pointless companies that I have ever met, more interested in making money from injuries and hire cats than actually helping you. Plenty of brokers so absolutely no reason to go with Zenith. Reviewed on: 26th September 2022

Straightforward and inexpensive

Zenith made setting up a new car insurance policy easy and not too pricey, and it was also easy to amend my policy when I changed my car. Reviewed on: 12th August 2022

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