Write a review

Newsletter

Go to business site

Zenith Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.43 (28 reviews)

View other Zenith Insurance products

2.43

Based on 28 reviews, last reviewed 25th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

2 star

57%

Latest highest rating:

4

Great product I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service st... Read more Reviewed on: 22nd August 2023

Latest lowest rating:

1

Zenith insurance tried to take more money than agreed. After spending time with a Zenith insurance representative on the phone I agreed to a quotation amount. A short while later a higher amount was taken ... Read more Reviewed on: 25th June 2026

Read all reviews Write a review

About this product

Checking genuine customer reviews is one of the best ways to gain insight into a company, its policies and how it values its customers. At Smart Money People, we collect Zenith car insurance reviews to help you make an informed decision when choosing your new provider.

Zenith has been providing insurance to consumers since 1937, offering policies for both cars and vans. Zenith is part of Marketstudy Group, a collective of various brands providing complementary services, such as windscreen repair and replacement.

When choosing a new insurance policy, consider what aspects are most important to you. Is a positive customer service track record most important, or perhaps you prioritise a variety of additional services? Find out what Zenith has to offer by reading our Zenith car insurance reviews, left by genuine customers.

Have you had a car insurance policy with Zenith? Share your honest experience with our Smart Money People community. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Would you recommend Zenith to a friend or family member, and would you purchase another policy with them in the future? Did you have to make a claim, and if so, how well was it handled? Leave a Zenith car insurance review today. Together, we can help people like you make better decisions.

Review Zenith Insurance: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Zenith Insurance Car Insurance reviews (28)

Zenith insurance tried to take more money than agreed.

After spending time with a Zenith insurance representative on the phone I agreed to a quotation amount. A short while later a higher amount was taken out of my bank account. I then had to spend 2hrs 12 mins of my valuable time trying to reclaim the overcharged amount. 6 times my call was dropped after spending some considerable time going through the hoops of attempting to contact them, with no explanation. When I finally managed to speak to a representative they attempted to palm me off with the explanation term 'Quote Slippage'. Utter rubbish! This is straight forward Sharp practice...relying on a large percentage of overcharged customers to either not notice the overcharged or not be willing to painfully try to claw back the money. This is not acceptable, or right in any way! Reviewed on: 25th June 2026

Missed a payment with them but called and made arran...

Missed a payment with them but called and made arrangements with them with they took the month after but had a txt message off them saying they had cancelled my policy for an outstanding balance of a £1 yes a £1 and they had to take out a new policy with them which had gone from £60 a month to £101 a month absolutely disgusting do not use the company stay well clear Reviewed on: 25th July 2025

Atrocious

No contact. Tells lies. Asked for help. Said yes. No help or advice. Absolutely atrocious in every aspect. Reviewed on: 19th March 2025

hidden fees up the wazoo

They have hidden fees up the wazoo, cancellation fees, hidden costs, i had a payment not go through cause i had changed my card and they charged me £20 for that. Mental also they will roll your contract on auto without you telling them to. Just cancelled and moved insurers horrendous. Reviewed on: 20th September 2023

Poor customer service

Called them to cancel or freeze my car insurance policy and the lady was very rude suggesting I could have just cancelled through my account instead of wasting time, however £55 as a cancellation fee is an absolute scam as most places charge £5-£25 as it’s a simple click of a button to cancel and does not charge them anything to do so, all it would do is leave my details on the system… Reviewed on: 9th September 2023

Great product

I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service staff are brilliant. The only thing I would recommend would be an app for their insurance products to make it easier to navigate online. Reviewed on: 22nd August 2023

Zenith is Markerstudy!!!

Zenith are a part of the Markerstudy Group, who eventually deal with your claim. Please read Markerstudy reviews BEFORE using Zenith, I wish I had. 9 months to sort out a claim with a witness and still no resolution. Renewal time and I don't want to use Zenith/Markerstudy BUT I have an active claim. The two options inwas given # drop the claim and repair it yourself # lose your maximum no claims. Either way they have wasted hours of my time and cost me 100s of pounds. Unbelievably terrible throughout. Reviewed on: 9th May 2023

Fantastic

Fantastic service received, thank you Reviewed on: 1st February 2023

Slow

We have been without a car for four weeks. You give out all thw modern technology on tracking your car status but it as been stuck on in progress for weeks. Reviewed on: 14th December 2022

Mis-sold, awful support and disgusting service!

Avoid at all costs. I took out the policy out based on being able to get a courtesy car whilst any repairs are done. The wait for courtesy car is at least 3 weeks and then it is unlikely one would be avialble. They outsource the repairs to different company and blame them for a lack of service. After the calling the accident in I have had to chase all communications as they do not respond. I asked for an email address to make a complaint and was told there is no email address, I asked them to confirm that there is not a single person in the company I can have written communication for my records to make a complaint and was told no. They miss-sell they will provide a courtesy car and when I questioned why it is because they are busy dealing with all the other costumers so nothing is available. Completely mis-sold and they will not help in any way. I questioned how they could include that in the policy and advertise it as a benefit to the policy and they blamed being busy with others. Complete false advertising and they will mislead you! DO NOT USE! Reviewed on: 19th October 2022

Do you have a different Zenith Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Carrot Insurance 2.31 from 46 reviews
Car insurance
from LV (Liverpool Victoria) 4.04 from 332 reviews
Breakdown Cover
from GEM Motoring Assist 4.06 from 1 reviews

Want to see more from Zenith Insurance?

Van Insurance
from Zenith Insurance 3.71 from 2 reviews
Motorbike Insurance
from Zenith Insurance 0.00 from 0 reviews
Liability Insurance
from Zenith Insurance 0.00 from 0 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub