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Zenith Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.10 (30 reviews)

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2.10

Based on 30 reviews, last reviewed 27th Oct 2026

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

30%

2 star

60%

Latest highest rating:

4

Great product I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service st... Read more Reviewed on: 22nd August 2023

Latest lowest rating:

1

Absolute Nightmare Disgraceful Accusations Avoid this company at all costs. I provided every single piece of documentation they requested—including the front and back of my driving licence, pro... Read more Reviewed on: 27th October 2026

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About this product

Checking genuine customer reviews is one of the best ways to gain insight into a company, its policies and how it values its customers. At Smart Money People, we collect Zenith car insurance reviews to help you make an informed decision when choosing your new provider.

Zenith has been providing insurance to consumers since 1937, offering policies for both cars and vans. Zenith is part of Marketstudy Group, a collective of various brands providing complementary services, such as windscreen repair and replacement.

When choosing a new insurance policy, consider what aspects are most important to you. Is a positive customer service track record most important, or perhaps you prioritise a variety of additional services? Find out what Zenith has to offer by reading our Zenith car insurance reviews, left by genuine customers.

Have you had a car insurance policy with Zenith? Share your honest experience with our Smart Money People community. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Would you recommend Zenith to a friend or family member, and would you purchase another policy with them in the future? Did you have to make a claim, and if so, how well was it handled? Leave a Zenith car insurance review today. Together, we can help people like you make better decisions.

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Zenith Insurance Car Insurance reviews (30)

Absolute Nightmare Disgraceful Accusations

Avoid this company at all costs. I provided every single piece of documentation they requested—including the front and back of my driving licence, proof of address, and official proof of my 7 years of No Claims Discount (NCD). Out of nowhere, they sent me a letter cancelling my policy with immediate effect, making a completely baseless and defamatory accusation that I "acted dishonestly when arranging the policy." They took my money, received all my valid legal documents, and then flagged my account with a fraudulent cancellation without offering a shred of evidence or an explanation. Because of their sheer incompetence, I am now left without car insurance and forced to declare a cancelled policy to future insurers, which will skyrocket my premiums. They refuse to listen, their customer service is non-existent, and their automated fraud detection system is broken. Do not risk your money or your driving record with them. Absolute scammers. Reviewed on: 27th October 2026

I have filled in online application form to purchase...

I have filled in online application form to purchase a new car insurance. The application process went well and I made payment. After which I checked my policy details and found out that my address was incorrect. It has my previous address on it which I didn’t filled that in I phoned them to get it changed and I was told that I have to pay extra £89. When I asked for the reason they told me that is their policy. I decided to cancel my policy since it hasn’t even started yet and I was charged £33.00 for cancellation. I advised customers to be careful when purchasing car insurance with this company. Reviewed on: 18th July 2026

Zenith insurance tried to take more money than agreed.

After spending time with a Zenith insurance representative on the phone I agreed to a quotation amount. A short while later a higher amount was taken out of my bank account. I then had to spend 2hrs 12 mins of my valuable time trying to reclaim the overcharged amount. 6 times my call was dropped after spending some considerable time going through the hoops of attempting to contact them, with no explanation. When I finally managed to speak to a representative they attempted to palm me off with the explanation term 'Quote Slippage'. Utter rubbish! This is straight forward Sharp practice...relying on a large percentage of overcharged customers to either not notice the overcharged or not be willing to painfully try to claw back the money. This is not acceptable, or right in any way! Reviewed on: 25th June 2026

Missed a payment with them but called and made arran...

Missed a payment with them but called and made arrangements with them with they took the month after but had a txt message off them saying they had cancelled my policy for an outstanding balance of a £1 yes a £1 and they had to take out a new policy with them which had gone from £60 a month to £101 a month absolutely disgusting do not use the company stay well clear Reviewed on: 25th July 2025

Atrocious

No contact. Tells lies. Asked for help. Said yes. No help or advice. Absolutely atrocious in every aspect. Reviewed on: 19th March 2025

hidden fees up the wazoo

They have hidden fees up the wazoo, cancellation fees, hidden costs, i had a payment not go through cause i had changed my card and they charged me £20 for that. Mental also they will roll your contract on auto without you telling them to. Just cancelled and moved insurers horrendous. Reviewed on: 20th September 2023

Poor customer service

Called them to cancel or freeze my car insurance policy and the lady was very rude suggesting I could have just cancelled through my account instead of wasting time, however £55 as a cancellation fee is an absolute scam as most places charge £5-£25 as it’s a simple click of a button to cancel and does not charge them anything to do so, all it would do is leave my details on the system… Reviewed on: 9th September 2023

Great product

I’ve used zenith for 2 years for my car insurance. They’re a fantastic company (although quite unknown) with great benefits. Their customer service staff are brilliant. The only thing I would recommend would be an app for their insurance products to make it easier to navigate online. Reviewed on: 22nd August 2023

Zenith is Markerstudy!!!

Zenith are a part of the Markerstudy Group, who eventually deal with your claim. Please read Markerstudy reviews BEFORE using Zenith, I wish I had. 9 months to sort out a claim with a witness and still no resolution. Renewal time and I don't want to use Zenith/Markerstudy BUT I have an active claim. The two options inwas given # drop the claim and repair it yourself # lose your maximum no claims. Either way they have wasted hours of my time and cost me 100s of pounds. Unbelievably terrible throughout. Reviewed on: 9th May 2023

Fantastic

Fantastic service received, thank you Reviewed on: 1st February 2023

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