Always a pleasure to deal with, happy with this provider.
Called to cancel auto renew car insurance with weeks to spare. They still took the money and "have no record of previous conversation". Refused to refund me just told to contact the bank. Would not recommend to anyone.
I insured my car with Zenith having had a clean 15 years of driving with no accidents or claims. I had a small bump one night returning from taking my children swimming. I contacted Zenith who took details and advised I would be contacted the following day by a garage and a courtesy car would be provided. 2 weeks later still no contact. I called several times in the next two weeks and was passed from department to department each time with no one seemingly having a clue what they were doing. Eventually they told me my claim had been passed to the underwriters for a decision regarding processing my claim or voiding my policy, their reason for this was the excuse I had changed my job title in the past 18 months. Again I was told I would be called the following day which never happened. They were uninterested in the face I don't use my car for business or that I was not using it for work on the day of the accident. 6 weeks later I received a very cheeky letter telling me my policy was now void because I had been in breach of contract and that they were voiding my insurance back weeks before the accident and that I would receive no refund of the years policy payments made. Their attitude, customer service and total lack of communication was a total disgrace and Zenith Insurance are nothing short of crooks. Anyone reading g this would be well advised to STEER CLEAR of Zenith Insurance unless you want to get fleeced!!!