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Co-op Insurance: Home insurance reviews

Name: Home insurance
Rating: 2.85 (27 reviews)

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2.85

Based on 27 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

22%

37%

3 star

37%

Latest highest rating:

5

Home insurance Have been with co op home insurance for many years now. Always good value for money and communication is very good. Reviewed on: 16th April 2026

Latest lowest rating:

1

Zurich- the company that never pays out I made a claim on my travel insurance with Zurich after having to cancel my holiday when diagnosed with a serious illness. Zurich refused to pay out w... Read more Reviewed on: 14th April 2026

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About this product

Co-op insurance has standalone buildings and contents policies or a combined home insurance policy.

Co-op members get an exclusive discount on their premiums. Your discount is added if you’re matched with Co-ops membership database during the quote process. You won’t get a discount for any add ons that you buy.

Co-op home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Home insurance reviews (27)

500% increase at renewal for oap's living in a small...

500% increase at renewal for oap's living in a small safe village...and no one could tell me why .I got the impression they are penalising older people because the think they have more money !! Reviewed on: 9th August 2024

I recently received my renewal notice from the co-op...

I recently received my renewal notice from the co-op from my home and contents insurance. It has increased by 303%. When I queried why it had increased to such an extent i was informed that they put all my details to a panel of insurers and that is the best price they could get. There was no explanation of why there was such a huge increase. We have not changed any details regarding our property or contents. Using a price comparison site we could find 25 offers and I was finally able to fix one at a reasonable rate of increase from the current year . I certainly couldn’t recommend the co-op for house and contents insurance . Reviewed on: 5th June 2024

New customer, no complaints so far

New customer, no complaints so far Reviewed on: 5th March 2024

Price hike for retired households.

Co-op has Increased prices for retired households with buildings and contents insurance. Are they penalising the elderly? There web page shows an elderly couple in the building and contents picture, should this be put to the advertising authority? Reviewed on: 9th November 2023

Useful insurance with helpful add ons

I always use Coop buildings and contents insurance. It seems competitive as long as you create a new policy each year (frustrating but common issue) rather than the auto renewal quote. The choice of add one is v helpful and the adjustable excess amounts. I’m especially glad of the bicycles cover with all risks away from Home option. Essential these days and very helpful when I had a claim once. Reviewed on: 30th August 2023

Competitive home insurance

If you need combined building and contents insurance with cycles included under all risks away from home this is a useful and competitive product. There are various add ons and introductory offers that can include extra legal cover. The downside is that each year you need to reapply for brand new insurance to get the best price. Reviewed on: 22nd August 2023

Great insurance

Good responsive service and very good communication Reviewed on: 22nd August 2023

Reliable insurance for building and contents

I’ve used co-op insurance for decades and am happy with the product and service. It covers what I need including cycles. I’ve rarely had to to claim but when I did it was sorted. Only quibble is the need to get a fresh quote each year to avoid price rising too far. Reviewed on: 8th February 2023

Penalising Loyal Customers

My house buildings & contents renewal came through today. The premium is increasing from £250 to £337 pa, that’s 35%! How can they possibly justify this? No claims, no change in circumstances. This is nothing but persecution of loyal customers. Needless to say I’ll be shopping around on Monday. I bet if I was a new customer….. maybe a case for involving the Ombudsman. Reviewed on: 6th February 2023

Terrible company stay away

This is a terrible company its taken nearly 3 yrs and still not complete. They owed me thousands of pounds for hotel money that took ages to get back that nearly bankrupted me . The works they did have been disgusting and I have had an independent surveyor in who gave a bad report and recommended that the work be redone and they have ignored it so I'm now in the process of complaining to the Ombudsman and taking them to court for the costs of redoing the works up to standard and finishing the half completed works. If I could give minus stars I would. Reviewed on: 10th March 2021

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