GetSafe reviews
GetSafe reviews
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Review summary
People rate this company as Poor based on 14 product reviews
Latest positive rating
Their app is very easy to use.
Their app is very easy to use. The chat function is also helpful. The cost is very reasonable.
Latest negative rating
Very disappointing experience, not recommended
I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my... I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my kitchen. Since then, I have been waiting for a clear response or resolution — without success. Instead of providing real support, Getsafe kept asking for more and more documents, such as “Proof of the cause of the damage (e.g. installation invoice, leak detection report),” “Cost estimate for the repair,” and “Purchase invoice,” many of which are nearly impossible to obtain years after the original installation. Based on my personal experience, the company’s claim process feels overly complicated and extremely customer-unfriendly. It gives the impression that Getsafe deliberately delays claims to discourage customers from pursuing compensation. Unfortunately, I cannot recommend this company, and I am currently considering taking legal action regarding my case. Read more Read less
About GetSafe
GetSafe is an app-based contents insurance provider. If you've used GetSafe leave a review for them today, or read other GetSafe reviews before deciding if it's for you.
GetSafe at a glance
Reviews for GetSafe
Showing 11 of 14 company reviews • Last reviewed within 21 days
Very disappointing experience, not recommended
I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my... I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my kitchen. Since then, I have been waiting for a clear response or resolution — without success. Instead of providing real support, Getsafe kept asking for more and more documents, such as “Proof of the cause of the damage (e.g. installation invoice, leak detection report),” “Cost estimate for the repair,” and “Purchase invoice,” many of which are nearly impossible to obtain years after the original installation. Based on my personal experience, the company’s claim process feels overly complicated and extremely customer-unfriendly. It gives the impression that Getsafe deliberately delays claims to discourage customers from pursuing compensation. Unfortunately, I cannot recommend this company, and I am currently considering taking legal action regarding my case. Read more Read less
Their app is very easy to use.
Their app is very easy to use. The chat function is also helpful. The cost is very reasonable.
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1/5
Very poor customer service
I submitted a claim under my home insurance with Getsafe which was declined. I submitted a complaint to appeal the decision in September 23’. As... I submitted a claim under my home insurance with Getsafe which was declined. I submitted a complaint to appeal the decision in September 23’. As at Jan 24’, no reply and no final response despite chasing multiple times. pretty bad service and would never recommend. Read more Read less
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1/5
Totally incompetent and disrespectful
GETSAFE did not process my claims and canceled my insurance. I had to get the Ombudsman involved for follow up and reimbursement. Do not recommend! Do not sign up!
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1/5
Totally incompet company
Took over 6 weeks to START to deal with a very small claim. Very little response from them... gave up in the end....
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4/5
Getsafe - a new way
The good thing about Getsafe is you have all your dealings in an easy to use app. You can keep track of payments, check your... The good thing about Getsafe is you have all your dealings in an easy to use app. You can keep track of payments, check your claims and contact customer service on there. And they are very reasonable. My only complaint was that there limit for individual valuable items was fairly low, causing me not to renew, but I was happy with my customer service dealings when trying to work that out. Read more Read less
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5/5
The Easy way
I really like how straight forward they make insurance and also at a much better cost than competitors. Appreciate being able to manage product on the app.
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5/5
Very simple, very friendly, very good price.
Very simple, very friendly, very good price. The app is very simple to use, I recall the setting up of the policy being very easy... Very simple, very friendly, very good price. The app is very simple to use, I recall the setting up of the policy being very easy in comparison to other companies, and contact via email with customer services has always been pleasant and helpful. Read more Read less
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5/5
Best price
I haven't had to claim on my policy but the renewal price was the best available
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5/5
Great Ins. Company
Easy to sign up with,top house insurance at a very affordable price.
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5/5
Good company to deal with
From setting up the policy, using the app and dealing with the company, very good. Would recommend this company
Products from GetSafe
Showing all products offered by GetSafe
Contents Insurance
by GetSafe
Contents Insurance
by GetSafe
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