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NFU Mutual reviews

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Rated Good 4.31/5

NFU Mutual reviews

Unverified business

Review summary

People rate this company as Good based on 126 product reviews

Average score of 4.31/5
5 star
76%
4 star
6%
3 star
3%
2 star
2%
1 star
13%
Reviews for NFU Mutual have trended negatively over the past 90 days

Latest positive rating

5/5

customer service

I renewed my insurance this year over the phone and the process was easy

{"display":"BFG","full_name":"BFG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Insurance
BFG 15th October 2024

Latest negative rating

1/5

I had Legal Expenses cover.

I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a... I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charged with following an MOD vehicle, I had dash cameras on my car that proved I never followed a MOD vehicle, so I made a claim under my Legal Expenses Policy, but they refused to accept my claim, stating it was not a motoring offence, but the Policy stated anything to do with the driving and USE of a motorised vehicle, the Policy did not mention a motoring offence, they just made that up. Read more Read less

About NFU Mutual

NFU Mutual is a UK-based insurance and financial planning company.

NFU Mutual doesn’t have shareholders, it’s owned by and run for its members. It was originally formed in 1910 by seven farmers in Stratford-Upon-Avon as the Midlands Farmers' Mutual Insurance Society Ltd.

NFU Mutual offer motor, home, business and farming insurance as well as investments, pensions and life cover.

NFU Mutual at a glance

Reviews for NFU Mutual

Showing 11 of 126 company reviews

customer service

Car Insurance 15th October 2024

I renewed my insurance this year over the phone and the process was easy

{"display":"BFG","full_name":"BFG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
BFG
Rated Excellent 5/5
Read more product reviews

Great CS

Home Insurance 10th October 2024

Been with them over 35 years and have always got the support you require if things go wrong.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    you are not connected to a 'far away' call centre wh...

    you are not connected to a 'far away' call centre when you ring them. very professional and helpful.

    {"display":"sean sewell","full_name":"sean sewell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    sean sewell 26th September 2024
  • 5/5

    Very happy customers!

    We have 2 cars insured by NFU Mutual and have been very happy for the past 4 years. We always price compare and NFU are... We have 2 cars insured by NFU Mutual and have been very happy for the past 4 years. We always price compare and NFU are far from the cheapest but the range of what is included, the interest free monthly payments, their customer service, assistance and advice they offer cannot be beaten. Read more Read less

    {"display":"Lyn D","full_name":"Lyn D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    Lyn D 18th September 2024
  • 5/5

    Outstanding & compassionate service.

    My dog was covered under my NFU policy & the service I received was outstanding. We were treated kindly & with compassion vet's bills were... My dog was covered under my NFU policy & the service I received was outstanding. We were treated kindly & with compassion vet's bills were paid promptly, and even a holiday which had to be cancelled, was covered by the policy Read more Read less

    {"display":"Rozzy","full_name":"Rozzy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Rozzy 10th September 2024
  • 5/5

    NFU is easy to contact through a local office and ca...

    NFU is easy to contact through a local office and can handle claims over the phone very quickly. The staff are very knowledgeable about their... NFU is easy to contact through a local office and can handle claims over the phone very quickly. The staff are very knowledgeable about their products.And when contacting them nothing is too much trouble. What’s more important is they are always friendly and polite. Read more Read less

    {"display":"Dave S","full_name":"Dave S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Dave S 7th September 2024
  • 5/5

    The NFU is the best of 2 unique insurers

    The NFU is one of only two companies I know that will cover garages and contents outside the domestic boundary. Expensive but worth it for peace of mind.

    {"display":"Terry H","full_name":"Terry H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Terry H 5th September 2024
  • 5/5

    Very easy claims experience.

    Very easy claims experience. NFU responded well to a relatively minor claim.

    {"display":"N D","full_name":"N D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Insurance
    N D 5th September 2024
  • 5/5

    Excellent Service from NFU Insurance Services

    Requested to add breakdown cover midway through cover period because my manufactures cover expired. Cover added during my call with a prorated cost. I thought... Requested to add breakdown cover midway through cover period because my manufactures cover expired. Cover added during my call with a prorated cost. I thought this was excellent service and was anticipating a higher cost. Read more Read less

    {"display":"Roger King","full_name":"Roger King","avatar":{"url":"\/assets\/uploads\/avatars\/users\/434291.png"}}'s avatar
    Car Insurance
    Roger King 4th September 2024
  • 5/5

    Not the Cheapest but the very best..

    They have helped me and guided me all through the claim .They are not the cheapest ....but they are the best.

    {"display":"Adrian F","full_name":"Adrian F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pet Insurance
    Adrian F 4th September 2024
  • 5/5

    NFU handled my claim ( approx £10k) in a very effici...

    NFU handled my claim ( approx £10k) in a very efficient manner with no quibbles over costs.

    {"display":"Andy","full_name":"Andy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Andy 4th September 2024

    Products from NFU Mutual

    Showing products offered by NFU Mutual