Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Own this company?
Share this page
Link copied

NFU Mutual reviews

NFU Mutual Logo
Rated Excellent • 4.59/5

NFU Mutual reviews

Unverified business Last reviewed within 14 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 139 product reviews

Average score of 4.59/5
5 star
78%
4 star
5%
3 star
4%
2 star
1%
1 star
12%
Reviews for NFU Mutual have trended positively over the past 90 days

Latest positive rating

5.00/5

Great experience from start to finish!

Easy to get through to and actually speak to someone and easy to navigate

{"display":"Diane Hitchcock","slug":"user1678970456","deleted_at":null,"created_at":"2023-03-16T12:40:56.000000Z","updated_at":"2023-03-16T12:40:56.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":null,"last_name":null,"full_name":"Diane Hitchcock","avatar":{"url":"\/assets\/uploads\/avatars\/users\/700294.png"}}'s avatar

Latest negative rating

1.00/5

I had Legal Expenses cover.

I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a... I had Legal Expenses cover, it stated I was covered for anything to do with the use or driving a motorised vehicle, I made a claim because I was charged with following an MOD vehicle, I had dash cameras on my car that proved I never followed a MOD vehicle, so I made a claim under my Legal Expenses Policy, but they refused to accept my claim, stating it was not a motoring offence, but the Policy stated anything to do with the driving and USE of a motorised vehicle, the Policy did not mention a motoring offence, they just made that up. Read more Read less

{"display":"Dylan Dougan","slug":"user1601112914","deleted_at":null,"created_at":"2020-09-26T08:35:14.000000Z","updated_at":"2020-09-26T08:35:14.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":null,"last_name":null,"full_name":"Dylan Dougan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for NFU Mutual products

About NFU Mutual

NFU Mutual is a UK-based insurance and financial planning company.

NFU Mutual doesn’t have shareholders, it’s owned by and run for its members. It was originally formed in 1910 by seven farmers in Stratford-Upon-Avon as the Midlands Farmers' Mutual Insurance Society Ltd.

NFU Mutual offer motor, home, business and farming insurance as well as investments, pensions and life cover.

NFU Mutual at a glance

Contact details

Social media

Reviews for NFU Mutual

Showing 11 of 139 company reviews • Last reviewed within 14 days

Great experience from start to finish!

Home insurance • 23rd August 2026

Easy to get through to and actually speak to someone and easy to navigate

{"display":"Diane Hitchcock","full_name":"Diane Hitchcock","avatar":{"url":"\/assets\/uploads\/avatars\/users\/700294.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Tailored insurance that perfectly fits our needs

Home insurance • 21st August 2026

Tailored insurance that perfectly fits our needs

{"display":"Andrewki","full_name":"Andrewki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Protected under the thatch.

    I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist... I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist insurer the premiums are very high. NFU have insured our home and significantly reduced our premiums. Excellent result all round. Read more Read less

    {"display":"Carmel Golding","full_name":"Carmel Golding","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    NFU sourced a replacement for my stolen watch

    When I had a valuable watch stolen they found an identical replacement at a time when there were 2 year waiting lists for that particular model.

    {"display":"Alan K","full_name":"Alan K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Alan K 20th August 2026
  • 5.00/5

    Customer service second to none.

    Accident referred to NFU Mutual who dealt with the claim with no hassle. Excellent customer service.

    {"display":"Marionpitcher@sky.com","full_name":"Marionpitcher@sky.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy and helpful to deal with

    Always pleasant and helpful to deal with, quick and efficient. And a pleasure to be rewarded for loyalty as always easier to stick with the... Always pleasant and helpful to deal with, quick and efficient. And a pleasure to be rewarded for loyalty as always easier to stick with the same provider than start doing research and switch. When I added a 3rd driver to my policy, it brought my premium down which was an added nice surprise. Read more Read less

    {"display":"Bonny Horvath","full_name":"Bonny Horvath","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    You are in good company ...

    Reliable, approachable and trustworthy company that pays when things go wrong.

    {"display":"Richard F","full_name":"Richard F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1118800.png"}}'s avatar
  • 5.00/5

    My sunroom was hit by lightening just before Covid.

    My sunroom was hit by lightening just before the pandemic. I reported the issue and was told an assessor would come. He came and told... My sunroom was hit by lightening just before the pandemic. I reported the issue and was told an assessor would come. He came and told me damage and to get a quote. Work couldn't be done till restrictions were lifted but work was done promptly. NFU paid for repair and redecorating room. Great result. No quibble. Thanks NFU. Read more Read less

    {"display":"Susan B","full_name":"Susan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Susan B 16th July 2026
  • 3.00/5

    Just got car renewal in the post.

    Just got car renewal in the post. The quotation was less than last year which is a first in my previous renewals. Renewal figure normally quite a lot higher

    {"display":"Keith Rennick","full_name":"Keith Rennick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great people good company they are very helpful and...

    Great people good company they are very helpful and give you options to choose from to simultaneously your needs

    {"display":"Robert mccrory","full_name":"Robert mccrory","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Robert mccrory 6th September 2025
  • 5.00/5

    Great customer service and swift claims payment

    Great customer service and swift claims payment

    {"display":"Clive Stainton","full_name":"Clive Stainton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Clive Stainton 5th September 2025

    Products from NFU Mutual
    Showing products offered by NFU Mutual

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice