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NFU Mutual: Home insurance reviews

Name: Home insurance
Rating: 4.63 (71 reviews)

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4.63

Based on 71 reviews, last reviewed 23rd Aug 2026

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

3 star

17%

Latest highest rating:

5

Great experience from start to finish! Easy to get through to and actually speak to someone and easy to navigate Reviewed on: 23rd August 2026

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual home insurance policies can be bought as standalone buildings and contents or both together as a combined policy.

They reward loyalty through Mutual Bonus, a saving when you renew a General Insurance policy. And you won't be charged extra if you choose to pay monthly by Direct Debit - no fees or interest.

NFU Mutual home insurance reviews help you find out what it’s really like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Home insurance reviews (71)

Great experience from start to finish!

Easy to get through to and actually speak to someone and easy to navigate Reviewed on: 23rd August 2026

Tailored insurance that perfectly fits our needs

Tailored insurance that perfectly fits our needs Reviewed on: 21st August 2026

Protected under the thatch.

I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist insurer the premiums are very high. NFU have insured our home and significantly reduced our premiums. Excellent result all round. Reviewed on: 21st August 2026

NFU sourced a replacement for my stolen watch

When I had a valuable watch stolen they found an identical replacement at a time when there were 2 year waiting lists for that particular model. Reviewed on: 20th August 2026

My sunroom was hit by lightening just before Covid.

My sunroom was hit by lightening just before the pandemic. I reported the issue and was told an assessor would come. He came and told me damage and to get a quote. Work couldn't be done till restrictions were lifted but work was done promptly. NFU paid for repair and redecorating room. Great result. No quibble. Thanks NFU. Reviewed on: 16th July 2026

Great customer service and swift claims payment

Great customer service and swift claims payment Reviewed on: 5th September 2025

Reliable NFU mutual

Excellent insurer used for many years not always the cheapest but pays claims promptly and fairly Reviewed on: 5th September 2025

NFU Mutual provided a personal responsive service fo...

NFU Mutual provided a personal responsive service for my Grade II listed home building insurance. I feel confident in NFU Mutual’s ability to provide the right insurance for a specialist building. They are easy to reach and can flexibly change aspects of the policy and provide instalment payment terms which are manageable and reasonable. Reviewed on: 5th September 2025

Great CS

Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

NFU is easy to contact through a local office and ca...

NFU is easy to contact through a local office and can handle claims over the phone very quickly. The staff are very knowledgeable about their products.And when contacting them nothing is too much trouble. What’s more important is they are always friendly and polite. Reviewed on: 7th September 2024

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