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NFU Mutual: Home insurance reviews

Name: Home insurance
Rating: 4.62 (72 reviews)

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4.62

Based on 72 reviews, last reviewed 3rd Sep 2026

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

3 star

17%

Latest highest rating:

5

Changed to Nfu. Changed to Nfu. The customer service guy was knowledgeable, helpful and guided me through the changeover impeccably. I was very pleased in deed. All d... Read more Reviewed on: 3rd September 2026

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual home insurance policies can be bought as standalone buildings and contents or both together as a combined policy.

They reward loyalty through Mutual Bonus, a saving when you renew a General Insurance policy. And you won't be charged extra if you choose to pay monthly by Direct Debit - no fees or interest.

NFU Mutual home insurance reviews help you find out what it’s really like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Home insurance reviews (72)

Changed to Nfu.

Changed to Nfu. The customer service guy was knowledgeable, helpful and guided me through the changeover impeccably. I was very pleased in deed. All done via the telephone in about 20 minutes. Totally seamless thereafter. Reviewed on: 3rd September 2026

Great experience from start to finish!

Easy to get through to and actually speak to someone and easy to navigate Reviewed on: 23rd August 2026

Tailored insurance that perfectly fits our needs

Tailored insurance that perfectly fits our needs Reviewed on: 21st August 2026

Protected under the thatch.

I live in a Grade 2 part thatched cottage, this means it is very difficult to find an insurer. If you do find a specialist insurer the premiums are very high. NFU have insured our home and significantly reduced our premiums. Excellent result all round. Reviewed on: 21st August 2026

NFU sourced a replacement for my stolen watch

When I had a valuable watch stolen they found an identical replacement at a time when there were 2 year waiting lists for that particular model. Reviewed on: 20th August 2026

My sunroom was hit by lightening just before Covid.

My sunroom was hit by lightening just before the pandemic. I reported the issue and was told an assessor would come. He came and told me damage and to get a quote. Work couldn't be done till restrictions were lifted but work was done promptly. NFU paid for repair and redecorating room. Great result. No quibble. Thanks NFU. Reviewed on: 16th July 2026

Great customer service and swift claims payment

Great customer service and swift claims payment Reviewed on: 5th September 2025

Reliable NFU mutual

Excellent insurer used for many years not always the cheapest but pays claims promptly and fairly Reviewed on: 5th September 2025

NFU Mutual provided a personal responsive service fo...

NFU Mutual provided a personal responsive service for my Grade II listed home building insurance. I feel confident in NFU Mutual’s ability to provide the right insurance for a specialist building. They are easy to reach and can flexibly change aspects of the policy and provide instalment payment terms which are manageable and reasonable. Reviewed on: 5th September 2025

Great CS

Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

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