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NFU Mutual: Home insurance reviews

Name: Home insurance
Rating: 4.17 (66 reviews)

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4.32

Based on 66 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

3 star

18%

Latest highest rating:

5

Great customer service and swift claims payment Great customer service and swift claims payment Reviewed on: 5th September 2025

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual home insurance policies can be bought as standalone buildings and contents or both together as a combined policy.

They reward loyalty through Mutual Bonus, a saving when you renew a General Insurance policy. And you won't be charged extra if you choose to pay monthly by Direct Debit - no fees or interest.

NFU Mutual home insurance reviews help you find out what it’s really like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Home insurance reviews (66)

Great

Good choice for insurance for anyone Reviewed on: 5th July 2019

Home insurance as it should be.

After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them. Over the four years that I have been with them they have only increased premiums by amounts that barely cover inflation and last year I actually had to make a claim. It was the first time in over 40 years of holding home insurance that I have had to make a claim, the claim amounted to £600. The claim process was so easy, no form filling, the agent in the local office handled it all for me and the pay out was very quick. Well done NFU, I'm a convert and will stay with you for many years. Reviewed on: 4th July 2019

Good service

Locally available agents and always easy to deal with for policy and claims Reviewed on: 23rd September 2018

Great company true to their advertising

Great to do business with a truly helpful & local office Reviewed on: 22nd September 2018

HELPED MY FAMILY SO MUCH WHEN THEY HAD A FIRE

Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them enough Reviewed on: 20th September 2018

worth paying for first rate service

Had to use the personal legal cover included within my NFU home insurance policy and it turned out that because I was with the NFU, the level of cover that was provided to me was much higher than other high street insurers. So glad we were covered by the NFU. Also you get to know your NFU adviser on first name terms and it has the personal touch rather than a large faceless online only business. Reviewed on: 14th September 2018

Great personal service with all the trimmings

Had cause to use the personal legal insurance package that was part of the home insurance. Turned out that it was one of the highest levels of personal legal insurance that can be offered by an insurance company and came in very very useful for us, at no expense and without having to claim off the policy. Highly recommended in addition for the personal service where one local officer deals with you insurance case. Reviewed on: 15th August 2018

Claim response

Responded quickly and positively to my claim which was sorted out quickly to my satisfaction Reviewed on: 18th July 2018

Personal service locally

Local personal service talking to real people not pressing 1 then 4 and 3 then waiting whilst you hear your call is important to us Reviewed on: 4th July 2018

Discrimination @ Recent interview

A lot of companies in the UK promote multi-cultarism within there workplaces with an ethnic minority policy. I recently went to an interview in the Glasgow office, the feeling I got was I felt they never wanted me there. I believe I smashed and did really well in the role play and interview excercise at the interview When probing for feedback from the HR associate Stephanie Garcia (HR associate) in NFU Mutual, the feedback was inaccurate and full of lies. At the interview stage the guys spoke to me in an abrupt way whilst asking questions, no-one I met on the day were welcoming apart from one of the managers called Jan, never been treated like this at an interview I can sit here all day and prove myself but am better than that..... will look to further my career in a business which promotes equal opportunities for all and multi-cultarism and which hires candidates based on previous results and experience NFU Mutual has potentially lost someone which could have grown there business 5 fold with my industry contacts Reviewed on: 17th May 2018

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