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NFU Mutual: Home insurance reviews

Name: Home insurance
Rating: 4.63 (71 reviews)

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4.63

Based on 71 reviews, last reviewed 23rd Aug 2026

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

3 star

17%

Latest highest rating:

5

Great experience from start to finish! Easy to get through to and actually speak to someone and easy to navigate Reviewed on: 23rd August 2026

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

NFU Mutual home insurance policies can be bought as standalone buildings and contents or both together as a combined policy.

They reward loyalty through Mutual Bonus, a saving when you renew a General Insurance policy. And you won't be charged extra if you choose to pay monthly by Direct Debit - no fees or interest.

NFU Mutual home insurance reviews help you find out what it’s really like to be a customer. If you’ve used NFU Mutual before, you can also leave a review and share your experience.

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NFU Mutual Home insurance reviews (71)

Great personal service

Personal service. I have had the same agent for 4 years. I have consolidatedall of my insurances with NFU. This benefits with a mutual fund discount each year. No difficulty when making a claim either. Very straightforward and easy process. Reviewed on: 22nd March 2021

First class insurance

Their cover is amazing, it offers all the things other companies would class as optional extras but they give it to you no charge. They don't charge admin fees or interest for paying over 12 months. Great, reliable company. Reviewed on: 7th May 2020

Property insurance worries covered

Recent storm damage to roof was assessed quickly and the repairs speedily undertaken without a quibble ! Reviewed on: 12th September 2019

So Friendly, so helpful

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild his bike. It was a while before he was fit for cycling again, however! I particularly liked the helpful and friendly attitude of the staff who discussed my claim. They made things simple and I’d highly recommend them. Reviewed on: 8th September 2019

NFU THE CROOKS

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I was treated like a criminal. I was basically called a liar and quizzed on how could they have got it off your wrist? Erin Ronan was the lady in question who was obviously tasked with denying my claim. Now if you are new to London and drunk, I was there for a weekend away. It is not difficult for a professional thief to take advantage of the situation. Because of this incident I have taken all my business elsewhere. DO NOT DO BUSINESS WITH THESE CROOKS. They were happy taking my money each year. I am writing this to warn others and if I stop just one person going with them. It’s business they have lost. Reviewed on: 4th September 2019

Great

Good choice for insurance for anyone Reviewed on: 5th July 2019

Home insurance as it should be.

After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them. Over the four years that I have been with them they have only increased premiums by amounts that barely cover inflation and last year I actually had to make a claim. It was the first time in over 40 years of holding home insurance that I have had to make a claim, the claim amounted to £600. The claim process was so easy, no form filling, the agent in the local office handled it all for me and the pay out was very quick. Well done NFU, I'm a convert and will stay with you for many years. Reviewed on: 4th July 2019

Good service

Locally available agents and always easy to deal with for policy and claims Reviewed on: 23rd September 2018

Great company true to their advertising

Great to do business with a truly helpful & local office Reviewed on: 22nd September 2018

HELPED MY FAMILY SO MUCH WHEN THEY HAD A FIRE

Recently my parents farm set on fire during the night a terrifying experience for the whole family. But the nfu have been great at coming first thing Monday morning assessing the damaging and taking a huge strain away from my dad ! Cannot thank them enough Reviewed on: 20th September 2018

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