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NFU Mutual: Home Insurance reviews

Name: Home Insurance
Rating: 4.13 (63 reviews)

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4.34

Based on 63 reviews, last reviewed 10th Oct 2024

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

3 star

19%

Latest highest rating:

5

Great CS Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

Finding the right insurance provider can be difficult with so many on the market. A great way to gain valuable insight into an insurer is reading customer reviews. We collect NFU Mutual home insurance reviews to help you make an informed decision when choosing your new provider.

NFU Mutual offers Home & Lifestyle insurance, with an extensive list of benefits and additional extras available. For high value homes and contents, NFU Mutual offers bespoke home insurance policies. The insurer has no admin fees and charges no interest when you choose to pay your premium monthly.

Are you looking for a new home insurance policy? Find out what genuine policyholders have to say by reading our NFU Mutual home insurance reviews. This collective wisdom can help you decide if NFU Mutual is the right insurer for you. Do you require buildings insurance, contents insurance, or both? Learn how satisfied customers were with their policies and whether they would renew with NFU Mutual.

Have you had a home insurance policy with NFU Mutual? Share your experience with our Smart Money People community. Were you satisfied with the cover you received? Did you opt for any additional extras, and would you say that they were reasonably priced? Did you take out a bespoke policy, and if so, did you manage to secure the cover you needed? Did you need to make a claim on your policy, and if so, how well was it handled?

Whether good or bad, leave an NFU Mutual home insurance review today. Together, we can help people like you make better decisions.

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NFU Mutual Home Insurance reviews (63)

Excellence

We have been with NFU for over 5 years now for both home and buildings insurance. They are back far the best insurers we have dealt with. We have made claims in the past for both buildings and home insurance. They have never quibbled or challenged our claims, only asked for reasonable Information to process the claims. And the best customer service we’ve experienced from an insurance company. Absolutely recommend them every time. Reviewed on: 12th September 2021

What a disaster!

In May 2020 I discovered damp patches from a leak that was coming from my en suite shower through the ceiling to the study below. The damage was extensive and NFU contracted the repair work out to C. Hanlon, a trades company. Work began on 24th June 2020 and for ther next 5 months my house was in total upheaval. I never knew if/when workmen would turn up. There were frequent, lengthy delays when they were sent off to other jobs and communication was sparse. The shower room and adjoining bedroom were gutted, the shower, wash basin and toilet were dismantled, carpets and floor boards were ripped up, the bedroom furniture was sent to storage, the ceiling and wallpaper in the study below where the water had leaked through had to be replaced. At one point when the workmen had left for the weekend, I found that they had left a pipe dripping which caused another leak through the ceiling below. By mid-October, the work was finally completed...or so I thought, but in February this year I noticed that the vinyl floor in the shower room had started lifting and suspected that the shower was still leaking. The NFU Claims Adjuster came out, gave a cursory look around and concluded that there was not a problem. However, when I lifted the vinyl I found that the floor boards were soaking. The leak is coming from under the shower tray. So now I am back to where I was in May 2020, with apparently no redress forthcoming. My calls are met with vague promises of future action which has so far not materialised. I wrote to NFU Customer Relations requesting that my claim be prioritised in view of the fact that their subcontractor's incompetence has caused this situation. Their response was that it takes 40 days to resolve a complaint, so clearly I am wasting my time with them. Reviewed on: 31st July 2021

Great personal service

Personal service. I have had the same agent for 4 years. I have consolidatedall of my insurances with NFU. This benefits with a mutual fund discount each year. No difficulty when making a claim either. Very straightforward and easy process. Reviewed on: 22nd March 2021

First class insurance

Their cover is amazing, it offers all the things other companies would class as optional extras but they give it to you no charge. They don't charge admin fees or interest for paying over 12 months. Great, reliable company. Reviewed on: 7th May 2020

Property insurance worries covered

Recent storm damage to roof was assessed quickly and the repairs speedily undertaken without a quibble ! Reviewed on: 12th September 2019

So Friendly, so helpful

My son had a serious accident involving a car which knocked him off his bicycle. This was a hit and run, and the driver has never been traced. NFU were so sympathetic and helpful- within a short time we had the claim funds enabling my son to rebuild his bike. It was a while before he was fit for cycling again, however! I particularly liked the helpful and friendly attitude of the staff who discussed my claim. They made things simple and I’d highly recommend them. Reviewed on: 8th September 2019

NFU THE CROOKS

I’ve been with NFU for over 4 years now and I had my house, contents, vehicles and travel insurance with them. I was paying well over £1800 a year. So when my watch was either lost or stolen on the London Underground this year, I was disgusted when I was treated like a criminal. I was basically called a liar and quizzed on how could they have got it off your wrist? Erin Ronan was the lady in question who was obviously tasked with denying my claim. Now if you are new to London and drunk, I was there for a weekend away. It is not difficult for a professional thief to take advantage of the situation. Because of this incident I have taken all my business elsewhere. DO NOT DO BUSINESS WITH THESE CROOKS. They were happy taking my money each year. I am writing this to warn others and if I stop just one person going with them. It’s business they have lost. Reviewed on: 4th September 2019

Great

Good choice for insurance for anyone Reviewed on: 5th July 2019

Home insurance as it should be.

After several years with another insurance company, never having made a claim and having our premiums rocket every year I shopped around and found NFU. Their quote was about half of what I had previously been paying and a friend recommended them. Over the four years that I have been with them they have only increased premiums by amounts that barely cover inflation and last year I actually had to make a claim. It was the first time in over 40 years of holding home insurance that I have had to make a claim, the claim amounted to £600. The claim process was so easy, no form filling, the agent in the local office handled it all for me and the pay out was very quick. Well done NFU, I'm a convert and will stay with you for many years. Reviewed on: 4th July 2019

Good service

Locally available agents and always easy to deal with for policy and claims Reviewed on: 23rd September 2018

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