British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 2.17 (23 reviews)

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2.17

Based on 23 reviews, last reviewed 31st Dec 2022

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

5 star

22%

4 star

3 star

13%

2 star

1 star

61%

Latest highest rating: 5

Helpful & polite Excellent customer service. Good value for money & easy to get through on the phone Reviewed on: 18th September 2022

Latest lowest rating: 1

Over 4 weeks delay in fixing a broken boiler We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or ho... Read more Reviewed on: 31st December 2022

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About the Home Insurance

At Smart Money People, we collect British Gas Home Insurance reviews from customers like you. If you're thinking of getting British Gas Home Insurance check out our reviews, or if you're an existing British Gas customer - please share your experiences with our community in order to help out others!

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British Gas Home Insurance reviews (23)

Over 4 weeks delay in fixing a broken boiler

We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or hot water. Rang BG and was offered an engineer in a months time end of January. Totally unacceptable! No apology just said all urgent slots were full because everyone claims to be old and infirm. Called a private gas engineer and between us sorted problem. British Gas would just leave us to freeze Reviewed on: 31st December 2022

Waste Of Money

Booked engineer on 18/11, appointment 06/12....quite a wait, what with bowls under two sinks to catch leaks, but we went with it. On the day, engineer is ill, no other engineers in the whole of London to stand in until 20/12. They don't answer the phone. Reviewed on: 6th December 2022

Helpful & polite

Excellent customer service. Good value for money & easy to get through on the phone Reviewed on: 18th September 2022

average

service is average but price is good so overall ok Reviewed on: 24th August 2022

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