British Gas Home Insurance Reviews

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away....

They either didn't arrive, booked dates when we were away.
Arrived without ladders, arrived without parts.
Or couldn't do the job because of health and safety grounds.
As ladder required and according to their rules it needed a scaffold ( to replace a security light)!
We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it!

Neil DexterLevel 1

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HIGHLY RECOMMEND

Great service and customer service!!Highly recommend.

RACHEL SMITHLevel 1

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I've not had to contact them.

Sorting out the policy was easy - I've not had to use them for any claims.

AnonymousLevel 1

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making a claim was painless

My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is...

My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is reasonable) I would happily renew with them next year

Karen GodfreyLevel 1

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Home insurance claim

First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I...

First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I wasn't covered for replacement pipes or a bath, even though they were the things causing the problem! Bit of a wait (over a week) to get an assessor out to all in all get just under £200 back by the time they took off the excess which was higher for a bathroom issue. Not too impressed!

AnonymousLevel 1

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