British Gas: Home Insurance reviews

2.17
Based on 23 reviews, last reviewed 31st Dec 2022
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
22%
4 star
See only 4 star reviews
0%
See only 3 star reviews
13%
See only 2 star reviews
4%
See only 1 star reviews
61%

Latest highest rating: 5

Helpful & polite Excellent customer service. Good value for money & easy to get through on the phone Reviewed on: 18th September 2022

Latest lowest rating: 1

Over 4 weeks delay in fixing a broken boiler We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or ho... Read more Reviewed on: 31st December 2022

About the Home Insurance

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British Gas Home Insurance reviews (23)

Over 4 weeks delay in fixing a broken boiler

1
We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or hot water. Rang BG and was offered an engineer in a months time end of January. Totally unacceptable! No apology just said all urgent slots were full because everyone claims to be old and infirm. Called a private gas engineer and between us sorted problem. British Gas would just leave us to freeze Reviewed on: 31st December 2022

Waste Of Money

1
Booked engineer on 18/11, appointment 06/12....quite a wait, what with bowls under two sinks to catch leaks, but we went with it. On the day, engineer is ill, no other engineers in the whole of London to stand in until 20/12. They don't answer the phone. Reviewed on: 6th December 2022
Ian's avatar
Ian

Helpful & polite

5
Excellent customer service. Good value for money & easy to get through on the phone Reviewed on: 18th September 2022

average

3
service is average but price is good so overall ok Reviewed on: 24th August 2022
harvey's avatar
harvey

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