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British Gas: Boiler Repairs reviews

Name: Boiler Repairs
Rating: 3.27 (43 reviews)

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3.27

Based on 43 reviews, last reviewed 4th Nov 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

58%

19%

2 star

21%

Latest highest rating:

5

no problems with british gas reliable company no problems with british gas reliable company Reviewed on: 18th April 2026

Latest lowest rating:

1

Disappointing British Gas HomeCare Experience I've maintained British Gas HomeCare cover for my rental property, expecting reliable support when something goes wrong. Unfortunately, my recent expe... Read more Reviewed on: 4th November 2026

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Are you trying to determine whether British Gas Boiler Repairs offer good value for money? At Smart Money People, we collect reviews of British Gas Boiler Repairs in order to help you make an informed decision. If you're an existing British Gas customer, please share your experience and let others know what you thought of their Boiler Repairs.

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British Gas Boiler Repairs reviews (43)

Disappointing British Gas HomeCare Experience

I've maintained British Gas HomeCare cover for my rental property, expecting reliable support when something goes wrong. Unfortunately, my recent experience has been appalling. An electrical fault has left the property without working sockets, hot water or heating, as the affected circuit also supplies the boiler. Despite two engineer appointments, the problem remains unresolved. First appointment: The engineer arrived earlier than the scheduled 12pm appointment, when nobody was available to provide access, and subsequently cancelled the visit. Second appointment: After spending half a day on the phone trying to arrange another visit, an engineer finally attended. He spent approximately two hours investigating but was unable to identify or repair the fault. Several potential problem areas were reportedly left unchecked. The engineer suggested that the fault might be beneath the flooring, but this was never confirmed. Rather than arranging further fault investigation, British Gas advised me that I would need to lift the flooring at my own expense and pay separately for an electrical inspection. This is particularly frustrating given that I already pay for HomeCare electrical cover. I then spent practically an entire day on the phone and web chat trying to escalate the matter. Despite raising a formal complaint and explaining the urgency, the only outcome was another routine appointment more than a week later. What is the point of paying for HomeCare cover if, when you actually need assistance, you're left chasing engineers, repeating yourself to customer service and still without a resolution? The property was occupied by tenants until recently, and this unresolved fault is now delaying my ability to return it to the rental market. I appreciate that electrical faults can be complicated, but I expect proper investigation, clear communication and reasonable urgency from a company of British Gas's size. British Gas, please take ownership of this issue. I'm asking for an experienced electrical engineer to investigate the fault thoroughly, a clear repair plan and an urgent resolution rather than another routine appointment. I would welcome a response from the British Gas HomeCare management team and will update this review once the matter has been properly resolved. Reviewed on: 4th November 2026

no problems with british gas reliable company

no problems with british gas reliable company Reviewed on: 18th April 2026

Came out as soon as possible and fixed the problem s...

Came out as soon as possible and fixed the problem straight away Reviewed on: 16th April 2026

Absolutely disgusting company.

Absolutely disgusting company. Lost six standing orders totalling over £1000. Repeatedly telling the customer they will be contacted but never do. What's more disgusting is the customer is a disabled wheelchair user and she can't afford to pay her electricity twice! AVOID! April 14, 2026 Unprompted review Reviewed on: 15th April 2026

I personally have had a great experience with Britis...

I personally have had a great experience with British Gas over the past 10 years of owning my own home. They have been really helpful and quick to respond to my emergencies especially due to having a child at home. They make important check before and after their visits and make sure that they don’t leave without your satisfaction. Reviewed on: 14th April 2026

Boiler wasn’t working.

Boiler wasn’t working.Scheduled an appointment.They came and fixed the boiler right away. Reviewed on: 24th March 2026

One of the worst companies I have ever encountered

One of the worst companies I have ever encountered for customer service and communication. I took out boiler and radiator cover earlier in the year and in August my living radiator broke. An engineer attended and said this couldn't be repaired but he would order a new one, which took nearly two months to arrive. At this point I was charged my £60 excess for the job. When the radiator finally arrived in October, an engineer attended and said it was a two person job to fit and I'd have to reschedule the visit. He rescheduled the visit for two days later, at which point another (solo) engineer turned up and said the original engineer had ordered the wrong size of radiator and it would have to be replaced. This took a further week, with no living room heating and a child in the property. When the correct radiator finally arrived, a third solo engineer turned up, and once again said he'd have to reschedule as it was a two person job, unless my husband was able to help him! We're now almost into November, so my husband helped as we can't go without heating any longer. I then received an invoice for my excess, despite having already paid it, and £120 (twice my excess!) was deducted from my bank account. I tried to download my invoice to see why and the invoice conveniently won't download. I then spoke to customer services who referred me to the invoice team, who never seem to answer their phone. Overall, we are down a mystery £120, three days wages have been lost waiting around for engineers who seem unable to communicate "2 person visit" or measure a radiator, and my complaint is still waiting to be addressed by the "escalation team." Horrific customer service and would avoid at any and all cost. Edit to add - Finally spoke to the invoice team who confirmed it was a mistake but will still take 3-5 days to refund me. Messaging on Facebook as per the response to this review takes you back to a virtual assistant and begins the entire process again, no one assists with a specific issue and when you query this you are told they have 8 weeks to process a complaint. Meanwhile I remain short 3 days wages and £120 in incorrectly billed excess charges. Edit to add - One month on and I've had an email offering £70 to compensate me for my £300 financial loss, significant loss of time and even more significant emotional distress. The complaints manager, Ryan, takes over a week to reply to emails each time. I can only imagine this is because he is dealing with so many complaints. I have now escalated to energy ombudsman and would advise others to do the same. Reviewed on: 28th November 2025

Good customer service and satisfactory experience

Good customer service and satisfactory experience Reviewed on: 13th June 2025

Friendly service.

Friendly service. Regular communicate to update on status. Reviewed on: 12th June 2025

My experience is great with them they cooperate with...

My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use Reviewed on: 7th March 2025

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