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British Gas: Boiler Repairs reviews

Name: Boiler Repairs
Rating: 3.97 (37 reviews)

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3.67

Based on 37 reviews, last reviewed 28th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

56%

22%

2 star

19%

Latest highest rating:

4

Good customer service and satisfactory experience Good customer service and satisfactory experience Reviewed on: 13th June 2025

Latest lowest rating:

1

One of the worst companies I have ever encountered One of the worst companies I have ever encountered for customer service and communication. I took out boiler and radiator cover earlier in the year a... Read more Reviewed on: 28th November 2025

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Are you trying to determine whether British Gas Boiler Repairs offer good value for money? At Smart Money People, we collect reviews of British Gas Boiler Repairs in order to help you make an informed decision. If you're an existing British Gas customer, please share your experience and let others know what you thought of their Boiler Repairs.

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British Gas Boiler Repairs reviews (37)

One of the worst companies I have ever encountered

One of the worst companies I have ever encountered for customer service and communication. I took out boiler and radiator cover earlier in the year and in August my living radiator broke. An engineer attended and said this couldn't be repaired but he would order a new one, which took nearly two months to arrive. At this point I was charged my £60 excess for the job. When the radiator finally arrived in October, an engineer attended and said it was a two person job to fit and I'd have to reschedule the visit. He rescheduled the visit for two days later, at which point another (solo) engineer turned up and said the original engineer had ordered the wrong size of radiator and it would have to be replaced. This took a further week, with no living room heating and a child in the property. When the correct radiator finally arrived, a third solo engineer turned up, and once again said he'd have to reschedule as it was a two person job, unless my husband was able to help him! We're now almost into November, so my husband helped as we can't go without heating any longer. I then received an invoice for my excess, despite having already paid it, and £120 (twice my excess!) was deducted from my bank account. I tried to download my invoice to see why and the invoice conveniently won't download. I then spoke to customer services who referred me to the invoice team, who never seem to answer their phone. Overall, we are down a mystery £120, three days wages have been lost waiting around for engineers who seem unable to communicate "2 person visit" or measure a radiator, and my complaint is still waiting to be addressed by the "escalation team." Horrific customer service and would avoid at any and all cost. Edit to add - Finally spoke to the invoice team who confirmed it was a mistake but will still take 3-5 days to refund me. Messaging on Facebook as per the response to this review takes you back to a virtual assistant and begins the entire process again, no one assists with a specific issue and when you query this you are told they have 8 weeks to process a complaint. Meanwhile I remain short 3 days wages and £120 in incorrectly billed excess charges. Edit to add - One month on and I've had an email offering £70 to compensate me for my £300 financial loss, significant loss of time and even more significant emotional distress. The complaints manager, Ryan, takes over a week to reply to emails each time. I can only imagine this is because he is dealing with so many complaints. I have now escalated to energy ombudsman and would advise others to do the same. Reviewed on: 28th November 2025

Good customer service and satisfactory experience

Good customer service and satisfactory experience Reviewed on: 13th June 2025

Friendly service.

Friendly service. Regular communicate to update on status. Reviewed on: 12th June 2025

My experience is great with them they cooperate with...

My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use Reviewed on: 7th March 2025

Have no confidence in them to do the job properly, b...

Have no confidence in them to do the job properly, boiler seems to have faults after the service Reviewed on: 17th September 2024

Very prompt and friendly, saw to us quickly due to h...

Very prompt and friendly, saw to us quickly due to having a child at home Reviewed on: 2nd September 2024

Helpful,

When need help about cover friendly customer service Reviewed on: 12th October 2023

thank you

Reviewed on: 17th September 2023

Good

Excellent excellent excellent excellent excellent excellent excellent Reviewed on: 29th August 2023

Good service

Sometimes not easy to speak to someone who then takes action required, but overall happy with British Gas Reviewed on: 15th July 2023

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