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British Gas: Boiler Repairs reviews

Name: Boiler Repairs
Rating: 3.75 (38 reviews)

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3.75

Based on 38 reviews, last reviewed 24th Mar 2026

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

58%

21%

2 star

18%

Latest highest rating:

5

Boiler wasn’t working. Boiler wasn’t working.Scheduled an appointment.They came and fixed the boiler right away. Reviewed on: 24th March 2026

Latest lowest rating:

1

One of the worst companies I have ever encountered One of the worst companies I have ever encountered for customer service and communication. I took out boiler and radiator cover earlier in the year a... Read more Reviewed on: 28th November 2025

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About this product

Are you trying to determine whether British Gas Boiler Repairs offer good value for money? At Smart Money People, we collect reviews of British Gas Boiler Repairs in order to help you make an informed decision. If you're an existing British Gas customer, please share your experience and let others know what you thought of their Boiler Repairs.

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British Gas Boiler Repairs reviews (38)

Good service

Sometimes not easy to speak to someone who then takes action required, but overall happy with British Gas Reviewed on: 15th July 2023

Awful company

They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the phone they just cut you off all they are rude to you. Reviewed on: 27th June 2023

Excellent company

I save a lot with british gas company,it’s the best gas company! Reviewed on: 4th April 2023

Never turn yp

Disgusting performance, unreliable when called upon to help and when Ingot another company to fix my problem they showed me all the silicone applied to joints in my boiler. Took time and effort (and therefore money) to resolve their incompetence and they just don’t care. Reviewed on: 23rd March 2023

Great

It’s good not to expensive, you can manage it all online on the app Reviewed on: 18th March 2023

Reassuring to have boiler checked

Professional when visiting and efficient Reviewed on: 17th September 2022

Inefficient and Appalling Customer Services

Incompetence and inefficiency at it's most profound. Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable!!! Charlie W Reviewed on: 29th July 2022

Terrible customer service and bookings with so many missed appointments

A terribly organised company. The booking team books appointments and then can't find them. Not one person you speak to on the phone has any idea where or what the engineers are doing. 2 appointments booked for a smart meter and one appointment left without hot water over the weekend after being 'assured' someone will be out to sort it out. Not ONE engineer turned up. You take days off work, lose days' wages and they offer you £30 for the missed appointment. They also book appointments telling you it's between certain times, without ever actually booking it, they message several third party engineers who IF they can do the job, will book you in. The people on the phones do not tell you this, you think you have an appointment. Worst company and service I have ever had the misfortune to do business with. Avoid like the plague. Reviewed on: 25th April 2022

Cancellation of the homeserve contact

Started by taking home serve boiler cover any paid for the service booked a priority appointment with British gas asked politely for the Fitter to wear PPE because my wife has ms and chronic myeloid leukemia and is extremely vunerable waited all-day for the fitter some one needs to explain what PPE is because he was not wearing any takes one look at the boiler and announced sorry but we don't deal with these boilers I'll cancel your contract and contact British gas to get back the money.left leaving a disabled woman sitting in a mobile home with no hot water or heating amazing beyond belief.British gas was told that the boiler is a morco boiler made by Ideal boilers supplied by morco in hull where most of the park homes are built British gas want to business of repairing LPG boilers "bottled gas" mainly used by park homes but they don't deal with these boilers well good luck with that one common sense please by the way I spoke with morco they are more than happy to supply parts to British gas and I missing something here. Reviewed on: 29th March 2022

Prompt Service

I have called a couple of times for service in last few months and each time the repairs have been carried out quickly and efficiently with friendly staff. Reviewed on: 12th January 2022

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