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British Gas reviews

British Gas logo
Rated Average • 3.38/5

British Gas reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 64 product reviews

Average score of 3.38/5
5 star
43%
4 star
11%
3 star
8%
2 star
2%
1 star
36%
Reviews for British Gas have trended positively over the past 90 days

Latest positive rating

5/5

Good service and happy with results

Good service and happy with results

{"display":"Tamara","full_name":"Tamara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home Insurance
Tamara 22nd March 2025

Latest negative rating

1/5

Awful company

They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer... They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the phone they just cut you off all they are rude to you. Read more Read less

{"display":"danielle jennings","full_name":"danielle jennings","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About British Gas

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British Gas at a glance

Reviews for British Gas

Showing 11 of 64 company reviews • Last reviewed within 14 days

Good service and happy with results

Home Insurance • 22nd March 2025

Good service and happy with results

{"display":"Tamara","full_name":"Tamara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

My experience is great with them they cooperate with...

Boiler Repairs • 7th March 2025

My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use

{"display":"Gulnaz","full_name":"Gulnaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 3/5

    Have no confidence in them to do the job properly, b...

    Have no confidence in them to do the job properly, boiler seems to have faults after the service

    {"display":"Steve","full_name":"Steve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Steve 17th September 2024
  • 5/5

    Very prompt and friendly, saw to us quickly due to h...

    Very prompt and friendly, saw to us quickly due to having a child at home

    {"display":"Dione P","full_name":"Dione P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Dione P 2nd September 2024
  • 3/5

    Never help out rude people

    Never help out always rude or hange up. Dint help with nothing

    {"display":"Charlotte ","full_name":"Charlotte ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Helpful,

    When need help about cover friendly customer service

    {"display":"Evieg1 ","full_name":"Evieg1 ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Evieg1 12th October 2023
  • 4/5

    thank you

    {"display":"Michael Mitchell","full_name":"Michael Mitchell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good

    Excellent excellent excellent excellent excellent excellent excellent

    {"display":"AL ","full_name":"AL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    AL 29th August 2023
  • 5/5

    Insurance GREAT - generally RUBBISH

    Insurance GREAT - generally RUBBISH

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Chris W 23rd August 2023
  • 5/5

    5 pounds a month

    My insurance was due for renewal and I was going to stay with my present provider. Then I got a quote from British Gas. It's... My insurance was due for renewal and I was going to stay with my present provider. Then I got a quote from British Gas. It's the same cover as the previous provider but 7 pounds a month cheaper. Read more Read less

    {"display":"Lesley Harris","full_name":"Lesley Harris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/668301.png"}}'s avatar
  • 4/5

    Good service

    Sometimes not easy to speak to someone who then takes action required, but overall happy with British Gas

    {"display":"Catherine Williams","full_name":"Catherine Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/772720.png"}}'s avatar

    Products from British Gas

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