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British Gas reviews

British Gas logo
Rated Good • 3.51/5

British Gas reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 21 days

Review summary

People rate this company as Good based on 67 product reviews

Average score of 3.51/5
5 star
45%
4 star
13%
3 star
7%
2 star
1%
1 star
34%
Reviews for British Gas have trended positively over the past 90 days

Latest positive rating

4/5

Good customer service and satisfactory experience

Good customer service and satisfactory experience

{"display":"Iretunde","full_name":"Iretunde","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Boiler Repairs
Iretunde 13th June 2025

Latest negative rating

1/5

Awful company

They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer... They never answer the phone. They never answer emails. The app is awful, and it’s so buggy. Customer service is terrible when they do answer the phone they just cut you off all they are rude to you. Read more Read less

{"display":"danielle jennings","full_name":"danielle jennings","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for British Gas products

About British Gas

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British Gas at a glance

Reviews for British Gas

Showing 11 of 67 company reviews • Last reviewed within 21 days

Good customer service and satisfactory experience

Boiler Repairs • 13th June 2025

Good customer service and satisfactory experience

{"display":"Iretunde","full_name":"Iretunde","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Friendly service.

Boiler Repairs • 12th June 2025

Friendly service. Regular communicate to update on status.

{"display":"ANdrew L","full_name":"ANdrew L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Good for home insurance & cost effective energy prov...

    Good for home insurance & cost effective energy provider. Would recommend for this.

    {"display":"Jodie m","full_name":"Jodie m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Jodie m 17th April 2025
  • 5/5

    Good service and happy with results

    Good service and happy with results

    {"display":"Tamara","full_name":"Tamara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Tamara 22nd March 2025
  • 4/5

    My experience is great with them they cooperate with...

    My experience is great with them they cooperate with their customers in friendly manner. Their boiler is easy to use

    {"display":"Gulnaz","full_name":"Gulnaz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Gulnaz 7th March 2025
  • 3/5

    Have no confidence in them to do the job properly, b...

    Have no confidence in them to do the job properly, boiler seems to have faults after the service

    {"display":"Steve","full_name":"Steve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Steve 17th September 2024
  • 5/5

    Very prompt and friendly, saw to us quickly due to h...

    Very prompt and friendly, saw to us quickly due to having a child at home

    {"display":"Dione P","full_name":"Dione P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Dione P 2nd September 2024
  • 3/5

    Never help out rude people

    Never help out always rude or hange up. Dint help with nothing

    {"display":"Charlotte ","full_name":"Charlotte ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Helpful,

    When need help about cover friendly customer service

    {"display":"Evieg1 ","full_name":"Evieg1 ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    Evieg1 12th October 2023
  • 4/5

    thank you

    {"display":"Michael Mitchell","full_name":"Michael Mitchell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good

    Excellent excellent excellent excellent excellent excellent excellent

    {"display":"AL ","full_name":"AL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Boiler Repairs
    AL 29th August 2023

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