We had cause to use the breakdown service last winter when my wife’s car broke down at the local hospital. My wife explained to the... We had cause to use the breakdown service last winter when my wife’s car broke down at the local hospital. My wife explained to the contact that she was eighty years old and needed prompt service. Despite a number of telephone calls back to the office it was about 4 hours before the mechanic turned up, with evidence that he had only been contacted 20 minutes earlier, they raised a complaint but we never heard another word from them. It is for that reason that when renewal came up I immediately contacted them telling them to cancel the policy about 7 days ago, I have had no response from them and they have renewed the policy without permission. There is no way to speak to an actual person except for forms you fill in and get not response. DO NOT USE THIS company, they are terrible. Read more Read less

This is a follow up review to my previous review, i am still waiting for my lens to be fixed and returned. If i remember... This is a follow up review to my previous review, i am still waiting for my lens to be fixed and returned. If i remember i put a claim in Nov 24 now its March 25 and i paid the excess around a month ago. Very slow service be warned what to expect. Read more Read less

I had a very bad experience claiming for a damaged lens that fell out of my unzipped camera bag, i was claiming for the repair... I had a very bad experience claiming for a damaged lens that fell out of my unzipped camera bag, i was claiming for the repair that was approx 286-500 pounds. I was interrogated for 40 mins and felt like i was being tried to be caught out so they do not have to pay. Im just sending the lens off to fixtation instead to be repaired. Read more Read less

UK and EU breakdown cover policy. the service I received from Eversure / National breakdown in Spain was beyond a joke, first contacting them at... UK and EU breakdown cover policy. the service I received from Eversure / National breakdown in Spain was beyond a joke, first contacting them at 10am, it took them 6 hours to recover us after sending a car transporter for a 8m 5.5 ton motorhome, we we're left sitting in 36c heat, them left for a further 3.5 hours sitting outside the garage, taken 70 miles away from our motorhome to a closed hostel not a hotel and left sitting in the center of Salamanca from 10.15pm to 12am before being picked up and taken to another hotel a total of 14 hours from first contacting them to getting a bed, bearing in mind they knew I'm disabled pensioner and we had our granddaughter with us, next day stranded in the hotel from checkout at 11.00am till 4.30pm in the hotel reception without any where to get food, and then dropped like a hot potato as the garage claimed our £77,000 motorhome was beyond repair, which was a lie, basically the garage didn't want the job, I had to pay £6,000 recovery cost to the UK, £333 in storage fee, the motorhome was stored in a free unsecure lorry park over a mile away from the garage proving the point garage had no intention in repairs, plus another £1000+ in getting ourselves back home and my complaint took them 15 weeks to look into just to say we was not covered for the breakdown in the first place, breakdown cover that don't cover a breakdown???? Read more Read less

Excellent and professional service - excellent and great value product

With hire car companies hiking their excess levels so much, I felt it worth having the reassurance of a separate car hire excess policy, something... With hire car companies hiking their excess levels so much, I felt it worth having the reassurance of a separate car hire excess policy, something I never used to bother with. Eversure came up with a competitive quote for annual cover that was better value than two separate 10 day policies for trips I am planning. Read more Read less

Great product and price, nice and helpful staff on the phone. Always ready to help

in 2020 i took out a breakdown cover as i was driving in spain. in 2021angest im back in spain they renewed my policy automaticly... in 2020 i took out a breakdown cover as i was driving in spain. in 2021angest im back in spain they renewed my policy automaticly in augest. on september the 6th my car packs up. i ring them to be told im not coverd. i explained that i was in my car with 42 degres of heat with my partner and two dogs. they said they could help but they need £ 1000 up front. so i agreed. only to find out later they took £1200. 5 mins later a good samaritan stops to help me. 20 mins later im back to my holiday home and i ring them to cancel. its now november after many calls i have £972.54p of my money back. they say the rest is a file fee. no more to come. they are a ripoff comany do not use. Read more Read less

I had a bad experience with them for the breakdown insurance, they renewed my insurance without my approval, and when rejected to renew, they deducted... I had a bad experience with them for the breakdown insurance, they renewed my insurance without my approval, and when rejected to renew, they deducted the application fee without my acceptance, and the nice answer that it is mentioned in terms and condition, strongly not recommended. Read more Read less