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Eversure: Breakdown cover reviews

Name: Breakdown cover
Rating: 2.4 (5 reviews)

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1.41

Based on 5 reviews, last reviewed 12th May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

3 star

2 star

60%

Latest highest rating:

5

GREAT POLICY AND PRICE EXCELLENT POLICY AT A VERY GOOD PRICE Reviewed on: 16th September 2020

Latest lowest rating:

1

Abysmal breakdown services and Customer Services We had cause to use the breakdown service last winter when my wife’s car broke down at the local hospital. My wife explained to the contact that she... Read more Reviewed on: 12th May 2025

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About this product

Breakdown cover from Eversure provides cover when you breakdown in the UK and in Europe.

Eversure Breakdown cover has an average response time of 46 minutes, 85% of vehicles repaired at the roadside and 76% of vehicles repaired when broken down at home. There’s also a 24-hour claims line.

Eversure breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used Eversure before, you can also leave a review and share your experience.

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Eversure Breakdown cover reviews (5)

Abysmal breakdown services and Customer Services

We had cause to use the breakdown service last winter when my wife’s car broke down at the local hospital. My wife explained to the contact that she was eighty years old and needed prompt service. Despite a number of telephone calls back to the office it was about 4 hours before the mechanic turned up, with evidence that he had only been contacted 20 minutes earlier, they raised a complaint but we never heard another word from them. It is for that reason that when renewal came up I immediately contacted them telling them to cancel the policy about 7 days ago, I have had no response from them and they have renewed the policy without permission. There is no way to speak to an actual person except for forms you fill in and get not response. DO NOT USE THIS company, they are terrible. Reviewed on: 12th May 2025

UK and EU breakdown cover that don't cover a breakdown

UK and EU breakdown cover policy. the service I received from Eversure / National breakdown in Spain was beyond a joke, first contacting them at 10am, it took them 6 hours to recover us after sending a car transporter for a 8m 5.5 ton motorhome, we we're left sitting in 36c heat, them left for a further 3.5 hours sitting outside the garage, taken 70 miles away from our motorhome to a closed hostel not a hotel and left sitting in the center of Salamanca from 10.15pm to 12am before being picked up and taken to another hotel a total of 14 hours from first contacting them to getting a bed, bearing in mind they knew I'm disabled pensioner and we had our granddaughter with us, next day stranded in the hotel from checkout at 11.00am till 4.30pm in the hotel reception without any where to get food, and then dropped like a hot potato as the garage claimed our £77,000 motorhome was beyond repair, which was a lie, basically the garage didn't want the job, I had to pay £6,000 recovery cost to the UK, £333 in storage fee, the motorhome was stored in a free unsecure lorry park over a mile away from the garage proving the point garage had no intention in repairs, plus another £1000+ in getting ourselves back home and my complaint took them 15 weeks to look into just to say we was not covered for the breakdown in the first place, breakdown cover that don't cover a breakdown???? Reviewed on: 5th November 2024

Strongly not recommended

I had a bad experience with them for the breakdown insurance, they renewed my insurance without my approval, and when rejected to renew, they deducted the application fee without my acceptance, and the nice answer that it is mentioned in terms and condition, strongly not recommended. Reviewed on: 11th October 2021

GREAT POLICY AND PRICE

EXCELLENT POLICY AT A VERY GOOD PRICE Reviewed on: 16th September 2020

Good experience

Good customer service experience. I would definitely recommend. Reviewed on: 7th September 2019

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