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British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 4.04 (34 reviews)

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4.04

Based on 34 reviews, last reviewed 2nd Sep 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

12%

50%

Latest highest rating:

4

My valiant gas boiler was checked for its ann... My valiant gas boiler was crecked boiler for its annual service Reviewed on: 2nd September 2026

Latest lowest rating:

1

Stay away from this company The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to ... Read more Reviewed on: 23rd March 2023

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About this product

Before taking out a new home insurance policy, do your research into the prospective provider. Our British Gas home insurance reviews can give you valuable insight into life as a British Gas policyholder. Be confident in your decision by reading genuine customer reviews.

British Gas offers buildings insurance, contents insurance, a combined policy of both and a specialised policy for high value homes. You can opt to make your policy more secure with a variety of additional extras. These include key cover, home assistance cover for repairs, legal expenses and more.

If British Gas sounds like the right provider for your needs, find out what existing customers have to say about their experiences. Learn which policy they chose and whether they were satisfied with their decision. Find out more about the claims process with British Gas and how people have found the provider’s level of customer service. Discover whether they would recommend British Gas to family and friends. Find all of this and more in our British Gas home insurance reviews.

Have you had a home insurance policy with British Gas? Whether good or bad, share your experience with our Smart Money People community. Tell us which policy you chose and whether you opted for any additional extras. Were you satisfied with the price of your premium for the level of cover that you received? Would you renew your policy? Leave an honest British Gas home insurance review today.

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British Gas Home Insurance reviews (34)

Absolutely hopeless

I am now on my 4th month waiting for them to repair my broken toilet. They have farmed out their claim handling to an external company who seem to be incapable of any organisation. Firstly they told me I wasn’t covered for the broken toilet on my contents insurance and only for the stained carpets. I had to look through my insurance and explain to the handler that the buildings insurance covered sanitary ware and that meant the j toilet was covered. I then got a series of conflicting stories from various claims handlers as to whether I could get my brother in law (a qualified plumber and builder) to replace the toilet only to eventually find that if I didn’t use their contractors future claims would be disallowed. They then sent out contractors to estimate just on the toilet and then kept telling me the contractors would return to look at the carpet and floor beneath. It turns out they never passed this onto the contractor handling team. I’m still waiting for the contractors to come out and estimate for entire job. And have no idea when it will happen. 4 months with no toilet is no joke! So avoid at all costs Reviewed on: 20th February 2023

Over 4 weeks delay in fixing a broken boiler

We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or hot water. Rang BG and was offered an engineer in a months time end of January. Totally unacceptable! No apology just said all urgent slots were full because everyone claims to be old and infirm. Called a private gas engineer and between us sorted problem. British Gas would just leave us to freeze Reviewed on: 31st December 2022

Waste Of Money

Booked engineer on 18/11, appointment 06/12....quite a wait, what with bowls under two sinks to catch leaks, but we went with it. On the day, engineer is ill, no other engineers in the whole of London to stand in until 20/12. They don't answer the phone. Reviewed on: 6th December 2022

Helpful & polite

Excellent customer service. Good value for money & easy to get through on the phone Reviewed on: 18th September 2022

average

service is average but price is good so overall ok Reviewed on: 24th August 2022

If I could, I would give zero stars for home insurance

I took out BG home insurance because I was very impressed with how professional there engineers were when replacing my boiler and the following yearly services (10 stars) but wow am I disappointed with their home insurance (0 stars) After reporting a mains leak 2 weeks ago and waiting a week for a claims number (due they say to (technical problems) water is still flooding my garden/drive and road. I have telephoned them numerous times waited in the queue for them to answer and have 4 times been told "we will sort it and ring you back" they have not telephoned me at all, so I keep ringing them. In the meantime water pressure has built up in the ground and burst the sewer pipe,double trouble now. I am 83 live alone and am sick of bailing out water. Can you wonder why I would not recommend BG HOME INSURANCE. Joanne Braithwaite Reviewed on: 18th August 2022

Rubish

They won’t call you back they won’t speak to you the engineers missed an appointment and never rang me and caused 2 week delay Reviewed on: 28th January 2022

Straightforward to claim

I had to make a claim due to a burst water pipe. British Gas were straightforward, uncomplicated and dealt with the claim in a timely manner. Overall I was pleased with their insurance services. Reviewed on: 3rd September 2021

Home insurance

Stay away from British Gas home insurance, they sell it through Covea insurance claim for burnt carpet, quotes for £1300 to replace offered £285 after £350 excess. Policy was new for old. Disgraceful! Reviewed on: 23rd April 2021

Uncontactable!

I wanted to renew my home insurance but could not access my account as I needed my policy number to access my account, which contained my policy number to access my account........ etc. ! There is absolutely no way to contact them, I've trawled every possibility, no email address, no phone number, no quick and easy way. Result, their loss and another companies gain. Bye BG! Reviewed on: 27th March 2021

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