Write a review

British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 2.37 (30 reviews)

View other British Gas products

2.73

Based on 30 reviews, last reviewed 22nd Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

4 star

13%

57%

Latest highest rating:

5

Good service and happy with results Good service and happy with results Reviewed on: 22nd March 2025

Latest lowest rating:

1

Stay away from this company The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to ... Read more Reviewed on: 23rd March 2023

Read all reviews Write a review

About this product

Before taking out a new home insurance policy, do your research into the prospective provider. Our British Gas home insurance reviews can give you valuable insight into life as a British Gas policyholder. Be confident in your decision by reading genuine customer reviews.

British Gas offers buildings insurance, contents insurance, a combined policy of both and a specialised policy for high value homes. You can opt to make your policy more secure with a variety of...

Review British Gas: Home Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

British Gas Home Insurance reviews (30)

Horrendous

Bought BG insurance through compare the market, 9 years claim free. Insured a watch separately which I lost, informed police provided photos and receipt to claims at BRitish Gas, interviewed like I was a criminal, then told because I had CCJ 5 years old my insurance was null and void, I should of declared CCJ mmmm at no point through compare the market are you asked this question and how the hell a CCJ from 5 years ago can affect a watch claim on home insurance for a house you ... Reviewed on: 20th September 2020

Appalling service at a premium price

We pay over £700 for this disgusting service. Our dishwasher died and today we took delivery of a new one. The person installing it said, 'You've got a slow leak, here - get a plumber asap. I'll put some temporary fitting around it.' Spent HOURS trying to get through on British Gas and the only time I succeeded some woman answered with 'Yeah?' I said, 'Is this British Gas?' and she admitted it might be and hung up on me. Tried to complain and - no surprise there - their complain... Reviewed on: 11th September 2020

50% Premium Increase in 2 Years

My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need to contact them. So 2 year's additional no claims on buildings and contents means £150 extra on my premium. I've told them to get lost and gone to one of their competitors. Reviewed on: 13th May 2020

Well the truth is that is fair and is what you use thats how much you pay

Easy to use the ap and is helpfull on everytime you call and what you use thats how much you pay! Reviewed on: 8th December 2018

Insurance is easy to buy, outrageous bureaucracy to claim

They have a network of polite professional knowledgable people and companies, who would do their best to justify why not to pay you when you have a claim. Poor data management. Important information gets easily lost in their system. Reviewed on: 16th August 2018

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away. Arrived without ladders, arrived without parts. Or couldn't do the job because of health and safety grounds. As ladder required and according to their rules it needed a scaffold ( to replace a security light)! We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it! Reviewed on: 23rd August 2017

HIGHLY RECOMMEND

Great service and customer service!!Highly recommend. Reviewed on: 4th July 2017

I've not had to contact them.

Sorting out the policy was easy - I've not had to use them for any claims. Reviewed on: 4th July 2017

making a claim was painless

My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is reasonable) I would happily renew with them next year Reviewed on: 24th September 2016

Home insurance claim

First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I wasn't covered for replacement pipes or a bath, even though they were the things causing the problem! Bit of a wait (over a week) to get an assessor out to all in all get just under £200 back by the time they took off the excess which ... Reviewed on: 26th August 2016

Do you have a different British Gas product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Landlord Insurance
from MORE THAN 5.00 from 2 reviews
Home insurance
from Saga 4.64 from 2634 reviews
Landlord Insurance
from Simple Landlords Insurance 4.58 from 62 reviews

There's still more to see!

British Gas has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub