Left in tears

Aviva make it VERY easy to open a policy and MAKE a payment but NOT so easy to CLAIM once you’re ceiling collapses!!! I am a pensioner with limited mobility and have been waiting weeks to take a bath or shower because Aviva say the quotes for the works Read more

Aviva make it VERY easy to open a policy and MAKE a payment but NOT so easy to CLAIM once you’re ceiling collapses!!!
I am a pensioner with limited mobility and have been waiting weeks to take a bath or shower because Aviva say the quotes for the works are a bit high but have failed to send their own surveyor to assess the considerable damage. Instead they expect me to crawl up 3 flights of stairs to take even more photos so they can assess the damage.
To make matters worse, the agent assigned to my claim told me it may take longer due to him having a cold and working from home.
Not much consolation to my wife and I who still have NO hot water and NO help from the company who we’ve paid every month for years.
I would urge anyone to shop around before using AVIVA.
They have left us in tears.

Reviewed on 19th January 2022

Jay Nelson

Great claims experience

Can't fault Aviva at all. They were easy to contact through the app. Comms slowed down slightly but that was due to a storm so understandable. Paid out extremely promptly so I could get my damaged bathroom repaired.

Reviewed on 10th January 2022

Wendy Quantrill

Excellent service and competitive price

Excellent service and competitive price, Aviva have actual phone lines to deal with claims and enquires, unlike some companies who just have an online chat service

Reviewed on 14th September 2021

Captain pugwash

Very helpful and efficient

Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product

Reviewed on 11th September 2021

Ann Ballinger

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at complaints@ccpc.ie, paschal.donohoe@oireachtas.ie, ministernaughton@transport.gov.ie, info@fspo.ie Abs Read more

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at complaints@ccpc.ie, paschal.donohoe@oireachtas.ie, ministernaughton@transport.gov.ie, info@fspo.ie
Absolutely AVOID that cartel and do not give them one little Euro!

Reviewed on 11th January 2021

Gerard

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer s Read more

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again.

Reviewed on 28th November 2020

Very poor communication

Super easy and helpful!

We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days!

Reviewed on 19th September 2020

Jodi Hill

Fab service

Reasonably priced, helpful customer service

Reviewed on 15th September 2020

Jodie Tomlinson

A great policy

Easy to deal with at a comparative cost

Reviewed on 13th July 2020

Andrew Munnoch

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

Aviva home insurance product.

Reviewed on 13th July 2020

Julie Steele

Aviva all the way

A very efficient company who provide a lot of important information and keeping up-to-date at all times regarding any changes. Highly recommended

Reviewed on 13th July 2020

Uzi Mohammed

Aviva home insurance

A really comprehensive policy. Good communication in that policy cover and documents easy to read and understand.

Reviewed on 12th July 2020

HELEN SMITH

Just ok

Expensive for what it is and the premium goes up and up each year. Customer loyalty means nothing

Reviewed on 2nd July 2020

Clara Bee

Does the trick

Feel that it covers bases quite well, just a tad pricey

Reviewed on 28th April 2020

Tammy Jackson

Home Insurance

Purchased this via the app and had 10% off due to having aviva car insurance. The cover and price was the best around even with contents accidental damage - I highly recommend

Reviewed on 27th April 2020

Gareth Dixon

Good company

I really like it, i have a few insurance with them. Trustful

Reviewed on 16th January 2020

Laura Ursache

Home insurance

First time home insurance and offered great value cover for my requirements along with great telephone customer support when it came to questions. So far, so good!

Reviewed on 9th September 2019

Tom

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. O Read more

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover.

Reviewed on 1st September 2019

Fiona jk

very well priced

was paying a third party broker 3 times the amount for the same cover so was very happy with the price

Reviewed on 1st September 2019

Alan Burton

Great all round policy

Great inclusions and can be tailored to suit.

Reviewed on 1st September 2019

nabob