Aviva Home Insurance Reviews

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is...

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.

Fiona jkLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I...

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May.

I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent!

That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life!

Sarah WindsorLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Can have everything insured and all visible on one page

I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible.

amanda.cockfield3@gmail.comLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.

FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY.

EMLYN JONESLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Free security set up

A lot cheaper premium than the others and Free NEOS connected homesolutions set up

stephie55Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great customer service

I had to claim on my house contents insurance for the first time and the claim was handled really well with great customer service.

AndyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Aviva Home Insurance

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need...

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward.

monkeymiaLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Low-cost high quality home insurance

Setting up Aviva home insurance is incredibly easy. You choose your options and coatings are easy to see. No hidden surprises. Great value for money.

Katya Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Consistently good value

Stayed with Aviva for second year running. Competitive price.

Melanie walkerLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Very happy

I've used Aviva for 2 years now. So easy to set up home insurance and a fair price. Thankfully haven't had to claim yet!

Angela WebsterLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great emergency response

When our oil tank sprung a leak in the hot summer sun they were out and had it drained within three hours!

Dave CorbyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great price no fuss

one of the most competitive out there with no stupid questions about your property that are near impossible to answer

Carl MitchellLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Great

Never had any problems with Aviva

RobLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Easy insurance

Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable...

Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable too!
Once the quote in complete, a couple more clicks and you're done. Easy peasy!

Dawn GouldLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great Great Great

Cheap,cheerful and well covered with a range of options available to suit every budget.

StuartLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

good service

i received good service from aviva when i called about an issue i had with my policy. They also gave me an incentive to stay loyal to them for another year which I appreciated

Vicky MillLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

perfect

Staff on the phone are friendly and don't rush you. They make sure everything they say is understood and answer all questions clearly and in simple easy to understand language.

Denise CoppLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fast service

Good kind service without any issues and no complexity

Jake CaseyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Hassle free

If you want simplicity, assurance and a good service, Aviva's insurance policies and easiness of purchase is the way to go

Robert SchofieldLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great experience

So lovely when customer service is needed, trustworthy and reliable company

Claire GlaceLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review