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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.91 (205 reviews)

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3.61

Based on 205 reviews, last reviewed 23rd Sep 2025

600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Spring water We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to acc... Read more Reviewed on: 23rd September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (205)

Spring water

We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to access my bedroom because of the leak under the floor as it’s rotten and I will fall through. Aviva have been no help at all and now we are left with a big hole. I would not purchase insurance from them as they try every avoidance tactic to get out of the claim. I would advise anyone not to purchase it from them. There is my brief complaint to them attached below. We had removed a swim spa which was empty and had been empty from Christmas time and the builder noticed there was a leak running water through the tanking for the house. We contacted you as soon as this was noticed on the 5th of August. In the meantime I had rode my electric wheelchair through the room where the leak was located and my wheel got stuck due to the joists being wet and rotten from the leak. When we contacted you for help you would send a plumber out from homeserve which we had purchased from yourselves with the policy. The gentleman came out and said there was no leaks from the water system from the house so he advised to get the water detection team to come out which they did they then stated there was no leak from the water system in the house. So we called you back and then was advised that we need to ring Severn Trent which we did they did there tests and stated this wasn’t a leak from a clean water source so wasn’t down to them. We have now got a plumber to come as advised by yourselves and he has stated that it’s coming from the tanking system of the house. But you have now said we aren’t covered we would be covered if it was a leak from an appliance but that is a contradiction because in the policy it states we are insured for escape of water and not a leak from an appliance. I’m disabled and this has caused massive access issues in to my bedroom and to the out door space. You have offered no resolve and we have now a hole and a floor that’s rotten that will fall through as the water is still running. We have a report from our plumber but that still wasn’t good enough. How can you leave a disabled wheelchair user in this state with no resolution. Sent a loss adjuster from Crawford name Michael Lam !! Totally useless promises to help total rubbish!! I have spring water running through my house which rotted the floor that I fell through in my wheelchair. I am permanently disabled and no sympathy or help from Aviva pay over £1200 a year for buildings and contents and it’s not worth the pay’s written on, I’ve had a professional Builder out and he says the spring water running down the hill straight into my house we have fountain that is damaging the foundations outside and I have had to have French strains fitted to stop it getting worse which has cost me £42,250 which I did not have with me not working through my disability. I had to borrow the money from somewhere to get the job done. to avoid any more damage I have my car insurance Travel Insurance pension have some contents insurance with Aviva. I will not be renewing any of these as they treat you like a robber!! so be very careful if you are getting your insurance through Aviva thanks for reading Michael Wood!! Reviewed on: 23rd September 2025

Peace of Mind

Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at ease. Reviewed on: 6th September 2025

Renewals

Hard to talk to someone at renewal time. Frustrating Reviewed on: 5th September 2025

They are very good have a lot of good insurances

They are very good have a lot of good insurances Reviewed on: 5th September 2025

Seems so far to be a good deal but it's...

Seems so far to be a good deal but it's early days Reviewed on: 5th September 2025

Easy to amend policy and competitive pricing

Easy to amend policy and competitive pricing Reviewed on: 5th September 2025

Good insurer, but a little pricey

Avocado provide very good cover for contents, building and personal items. My one slight problem is that the premium renewal does not take into consideration that you’ve not had any claims in the previous year/years and the loyalty shown by the customer. Reviewed on: 5th September 2025

Smooth did it through compare the market

Smooth did it through compare the market Reviewed on: 5th September 2025

Very Competitive

They were so much cheaper when I came to renew with my current insurers.’ Reviewed on: 5th September 2025

Appalling treatment of Pensioners

Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parents for home cover. They had a water leak in their attached garage. They contacted aviva in June. A sub contractor (innovation), stated that they would need to dig to identify the cause. A £750 excess was taken. No digging was ever carried out, they came out several times and looked around, but no repairs carried out. The cause was not identified. They recommend my parents wait over the summer to see if it dries out. They leak continued to persist and worsen. They contacted Innovation and aviva again. Innovation came out and suggested that my parents must have "spilt" something and that they feel the issue is resolved. I rang aviva again today to state that the water damage is worsening and we are concerned about structural damage to the property. They stated that because the contractor has not identified any cause, then nothing further would be done. They will not/cannot get a second opinion and will not return the £750 excess that they took of pensioners and not resolved or even attempted to resolve the issue. The best they could offer was we could get an independent plumber (at our cost) and if a cause is found we could go back to them but no guarantee they will do anything about it. In short, they were happy to take a significant excess, with no attempt to resolve the issue (basically a call out charge) from an elderly couple. No warraning or explanation was given by Aviva or Innovation that this sum would not be returned even if no repairs took place. Appalling service. I will be cancelling all the policies I hold with them and have advised my parents to do the same. Reviewed on: 1st September 2025

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