Your Home Insurance Reviews (119)
Difficult to claim for damage
Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch...
Read moreOur roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover.
Renewal - cheaper
Rather than having to phone up and haggle for a reduced premium, they sent a slightly reduced quote for the renewal. Refreshing sense of customer loyalty!!
very well priced
was paying a third party broker 3 times the amount for the same cover so was very happy with the price
Useless
I phoned for advice about content insurance and was told to go online to chose my plan and was made to feel stupid
Good basic home insurance
Good basic insurance. The fact that documents are store online and can be accessed at anytime is a good feature.
Free smart products
Best price and also had alarms and sensors fitted for free
Straight forward, competitive quote
I use Aviva for car and home insurance. Easy app, fast no trouble pay out for claims and competitive premiums.
Excellent price
Great customer service and Aviva always renew my home insurance quote at a competitive price
Easy renewal and good customer service
I use Aviva for my home insurance as I can easily manage my insurance online via their my Aviva portal. When I haven't found the answer I need on their website I have found their customer service team very helpful. Would definitely recommend.
Excellent Experience
I've been with Aviva for years and have several products with them. I would recommend them to anyone and would always look to them for a new product as they offer loyalty discounts.
Great
Good customer service eady to understand what we are getting
no problems
does the job! compared to other providers and this seemed the best
Ok insurance
Good bog standard house insurance. You can keep all your documents on line, just in case!
Got bored and stopped paying out
After a catastrophic flood in the year 2000, the company were at first sympathetic; the assessor visited the house, and authorised the first payments. But after he left the firm, it seems that Aviva got bored with the claim, and refused the final...
Read moreAfter a catastrophic flood in the year 2000, the company were at first sympathetic; the assessor visited the house, and authorised the first payments. But after he left the firm, it seems that Aviva got bored with the claim, and refused the final payments, without any reason.
