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Aviva: Home Insurance reviews

3.52
Based on 163 reviews, last reviewed 19th Jun 2024
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
26%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
15%

Latest highest rating:

5

Very helpful Aviva have been very helpful with adding specific items onto our home insurance with a larger value Reviewed on: 24th May 2024
Olivia P's avatar
Olivia P

Latest lowest rating:

1

Quote for 2024 is up almost 25%. Quote for 2024 is up almost 25%. Reviewed on: 19th June 2024
Victoria bc's avatar
Victoria bc

About the Home Insurance

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (163)

Quote for 2024 is up almost 25%.

1
Quote for 2024 is up almost 25%. Reviewed on: 19th June 2024
Victoria bc's avatar
Victoria bc

Very helpful

5
Aviva have been very helpful with adding specific items onto our home insurance with a larger value Reviewed on: 24th May 2024
Olivia P's avatar
Olivia P

Flood damage and arguing with Aviva!

1
Following a flood from a burst pipe we have extensive damage to the lower floor of our property. Initially Aviva's response was excellent sending emergency responders within hours of us calling them. All of our flooring, skirting boards etc were ripped out and taken away on the same day and drying equipment installed.. What great service i thought but it has gone rapidly downhill since then! We are currently arguing with the loss adjuster on the settlement. We have been told that they have no contractors to do any of the repair work and we need to source our own material and labour. That's OK if Aviva will pay what it is going to cost but they will not. They say our quotes are too high and they can only pay us what they can get the work done for. How can they possibly use that argument when they have admitted they cannot complete any repairs for us. The assessor is rude and argumentative. Of course they could get the work done cheaper & that is because of their buying power, little old me cannot get those sort of discounts. I am not backing down as I am so furious with their attitude and will take it to the Ombusman if needed, DO NOT USE AVIVA FOR AYNY TYPE OF INSURANCE IF THIS IS HOW THEY TRAT THEIR CUSTOMERS!!! Reviewed on: 20th March 2024
JJ 's avatar
JJ

AVOID

1
Made an insurance claim following a flood. Aviva admitted liability but refuse to pay more than a tiny fraction of the cost of repair. They are dishonest bully's. Reviewed on: 4th November 2023
Kate's avatar
Kate

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