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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (196 reviews)

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3.47

Based on 196 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

24%

17%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (196)

Appalling treatment of Pensioners

Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parents for home cover. They had a water leak in their attached garage. They contacted aviva in June. A sub contractor (innovation), stated that they would need to dig to identify the cause. A £750 excess was taken. No digging was ever carried out, they came out several times and looked around, but no repairs carried out. The cause was not identified. They recommend my parents wait over the summer to see if it dries out. They leak continued to persist and worsen. They contacted Innovation and aviva again. Innovation came out and suggested that my parents must have "spilt" something and that they feel the issue is resolved. I rang aviva again today to state that the water damage is worsening and we are concerned about structural damage to the property. They stated that because the contractor has not identified any cause, then nothing further would be done. They will not/cannot get a second opinion and will not return the £750 excess that they took of pensioners and not resolved or even attempted to resolve the issue. The best they could offer was we could get an independent plumber (at our cost) and if a cause is found we could go back to them but no guarantee they will do anything about it. In short, they were happy to take a significant excess, with no attempt to resolve the issue (basically a call out charge) from an elderly couple. No warraning or explanation was given by Aviva or Innovation that this sum would not be returned even if no repairs took place. Appalling service. I will be cancelling all the policies I hold with them and have advised my parents to do the same. Reviewed on: 1st September 2025

renewal price has increased by £183 , never claimed...

renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025

Aviva group is rubber in Uk just plain with HSBC ban...

Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

I have been with Aviva Health insurance for over 15y...

I have been with Aviva Health insurance for over 15years and never claim. Also my Home insurance was transferred by my Barclays insurance after covid. I have been on both insurance for over 15years without claim. I had a problem with my Roof gutter over a year ago. They sent their representative to check. He informed me that it is nothing much than my excess so I should get someone to fixed it. This gutter was blown away last December windy storm and broke my fence and scattered on my neighbour garden. I called out on 17 December, they and followed it up on several occasions. They responded on 30th September. But contacted me on 6th January 2025 that someone will come and survey my house. The person who will visit text me and I text that I am not around and will not be able to access my backyard as I have informed them before 30th December that I will fix it because of the wind and rain not to leak into the house. This guy said leave it with me despite the fact that I told him I was not around. I took the photo as instructed by their staff that I informed that I can't leave my roof naked for so long as they were not responding and uploaded it to them. This guy then called me on the 8th of January 2025 that, he Google my house and could see damage to the gutter over a year ago. I told him that that was when I first called out for over a year ago and your company said it is minor thing so I can fixed it. In short I made a complaint and informed them that this guy said he Google it and did not come to my house. They then sent one of the pictures I uploaded to them after fixing it. I protested but they just brush me aside and snob me. They said I should complain to Osboman ombudsman. I felt tearful and shocked. Is this home insurance. I have thousands of pounds with them for over 15years. They increase my insurance yearly with out claim. That is reaping people off. It is inhumane. Stealing by trick. Fraudsters. I have my decision but please look for a better insurance and insure less.. AVIVA is for CAPITALIST. Reviewed on: 21st January 2025

Will lie and riggle out of paying out where they can.

Had home insurance with this company, untrustworthy don't waste your time or money. Reviewed on: 1st January 2025

Untrustworthy. Uncaring. Appalling.

Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 weeks. They will find excuse after excuse to decline your came. The Complaints Dept are as bad as the Claims Dept and refuse to answer your complaints, even when put in writing. They simply do not care about an elderly disabled pensioner, who has a leak in her roof. Everything is put down to wear and tear, no point paying over £800 a year for insurance. Quite frankly the worst treatment ever, by an untrustworthy company. Do not insure with Aviva. It is far too stressful and a waste of money. Reviewed on: 6th November 2024

Not good company

Aviva company is very bad for home insurance, quickly take the money but when you claim is so much problems and excuses for doing the job is so much assole Reviewed on: 5th November 2024

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Reviewed on: 26th October 2024

Put a claim in, took over a year to decide they woul...

Put a claim in, took over a year to decide they wouldn't pay. Policy for 2nd year was over 3 times original. Tied to them as claim wasn't finished Reviewed on: 14th October 2024

Good app, helpful customer service

Good app, helpful customer service Reviewed on: 23rd September 2024

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