Your Home Insurance Reviews (97)
impossible to make a damage claim because of Aviva's terms
We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is...
Read moreWe suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied.
Amazing customer service
I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I...
Read more I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May.
I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent!
That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life!
Can have everything insured and all visible on one page
I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible.
FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.
FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY.
Aviva Home Insurance
I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need...
Read moreI bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward.
Consistently good value
Stayed with Aviva for second year running. Competitive price.
Very happy
I've used Aviva for 2 years now. So easy to set up home insurance and a fair price. Thankfully haven't had to claim yet!
Great emergency response
When our oil tank sprung a leak in the hot summer sun they were out and had it drained within three hours!
Great price no fuss
one of the most competitive out there with no stupid questions about your property that are near impossible to answer
Easy insurance
Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable...
Read more Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable too!
Once the quote in complete, a couple more clicks and you're done. Easy peasy!
good service
i received good service from aviva when i called about an issue i had with my policy. They also gave me an incentive to stay loyal to them for another year which I appreciated
perfect
Staff on the phone are friendly and don't rush you. They make sure everything they say is understood and answer all questions clearly and in simple easy to understand language.
Hassle free
If you want simplicity, assurance and a good service, Aviva's insurance policies and easiness of purchase is the way to go
