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ahmed abdellah

2

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0

Helpful marks given to their reviews

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All reviews (2)
Review of the Quotemehappy.com, Home insurance:
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No electricity with an 8-month-old, lowballed by £3K

1
I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the FCA's Consumer Duty. 1. **Safety & Crisis Management Failure:** A massive leak caused a total electrical short circuit. Instead of helping, Aviva and QuoteMeHappy "ping-ponged" me on the phone for hours, refusing to take ownership. We were left **without electricity for 3 days** with an 8-month-old baby. It was scheduled to be 4 days, and was only resolved because the **handyman himself** had to step in and escalate it to them, explaining that a home with no power is uninhabitable for an infant. It is disgraceful that a contractor cared more about my child's safety than my insurer did. 2. **Severe Lowballing:** They offered a cash settlement of just **£486.63** after the excess to fix extensive water damage affecting the subfloor, joists, and ceiling. I have obtained an independent quote for **£3,624.00** to actually fix the damage safely. Aviva is effectively offering 13% of the true cost, trying to use my personal refurbishment plans as an excuse to pay £0 for the structural repairs they are liable for. 3. **Process Failures:** The claims handler has refused to accept the evidence of the water bill and is trying to force me to open a "second claim" (with a second excess) for the same damage event to avoid paying out. I have escalated this to a formal complaint, but be warned: Aviva will bounce you between departments while you sit in the dark, and use every technicality to avoid paying to make your home safe. Reviewed on: 10th December 2025
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ahmed abdellah
Review of the Aviva, Home insurance:
View on product page

No lights with an 8-month-old, lowballed by 3K

1
I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the FCA's Consumer Duty. 1. **Safety & Crisis Management Failure:** A massive leak caused a total electrical short circuit. Instead of helping, Aviva and QuoteMeHappy "ping-ponged" me on the phone for hours, refusing to take ownership. We were left **without electricity for 3 days** with an 8-month-old baby. It was scheduled to be 4 days, and was only resolved because the **handyman himself** had to step in and escalate it to them, explaining that a home with no power is uninhabitable for an infant. It is disgraceful that a contractor cared more about my child's safety than my insurer did. 2. **Severe Lowballing:** They offered a cash settlement of just **£486.63** after the excess to fix extensive water damage affecting the subfloor, joists, and ceiling. I have obtained an independent quote for **£3,624.00** to actually fix the damage safely. Aviva is effectively offering 13% of the true cost, trying to use my personal refurbishment plans as an excuse to pay £0 for the structural repairs they are liable for. 3. **Process Failures:** The claims handler has refused to accept the evidence of the water bill and is trying to force me to open a "second claim" (with a second excess) for the same damage event to avoid paying out. I have escalated this to a formal complaint, but be warned: Aviva will bounce you between departments while you sit in the dark, and use every technicality to avoid paying to make your home safe. Reviewed on: 10th December 2025
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ahmed abdellah

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