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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.91 (195 reviews)

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3.48

Based on 195 reviews, last reviewed 1st Apr 2025

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (195)

DONT WASTE YOUR MONEY!!!!!

DONT BOTHER WASTING YOUR MONEY ON HOME INSURANCE FROM AVIVA!!! If i could put no stars i would my house flooded on christmas eve last year they are useless took 3 months to come even see my property which lay soaked and damp and moldy until this day its been a s*** show they dont speak to you the 3rd party companys they employ are the same all the companys invovled lie the companys are disaster care and fast react stay away from them and they dont provide proof of anything and when you question or you heard the person say it apparently you didnt and they dont care what you have to say my full house has been destroyed and they are neglecting to touch it and trying to do little as possible to no pay out id be better off without insurance and heres a tip if they ask do you want us to sort out your building works ect say no and employ someone yourself ive had about 5 surverys carried out in my property and apparently its all to be fixed but they wont give me proof as in writting whats to be done no emails ect its still empty unfinished and not full gutted another thing they dont cover any of your contents either they just try and make you reuse all the stuff you without caring its beyond unacceptable i have a 2yo son and they said its acceptable to keep my sons bed when it was soaked and damp and also if you get a surveyor out called ross say you want him changed as soon as hees appointed ive had him changed all he does is lies as do all the companys involved including aviva my house still lies unfinished wet and damp and moldy to this day and still no progress ive had to contact my local mp to get involved and a family lawyer to deal with this more money and another thing they do all the work to your house and ive to pay the bills as they are still using my original metre my house is a death trap live wires hanging everywere damp wet moldy unfinished i have a load baring beam across the middle of my house and noone can seem to see is completely beviled with water which is getting ignored my whole house is beviled with the water and they dont care they are quick enough to say you have to pay your excess but dont want to do anything worst company ever everyone thats works for them is blind and tells lies and there worth like 300million but dont want to pay to fix anything totally regret going with them i thought you payed insurance to fix it not make it worse also i got quoted about a year and since christmas eve last year my house still lies the same and i dont do reviews but there not doing anything for me so they deserve this review i have no regret about what i have wrote its all true id rather warn people not to end up how i have if i could add my property i would to expose on this i have pictures and videos of it all. Reviewed on: 7th April 2023

Brilliant

Every year renewal no hassle. Sensible rises and cuts no contract needed. Just reasonable. Reviewed on: 13th March 2023

Avoid this company

Aviva overscharge on automatic renewals for home insurance (abouit 550 to 695. I have renewed with another large company for 530 and a much better deal. Aviva don't like customers trying to phone so they play ghastly music for ages , have kept their numbers a dark secret. Their website help said 'please wait for oover half an hour - I gave up! I still await an answer to an email enquiry sent two weeks ago. My cancellation on the website elicited an e mail saying it has failed - more phone music. Thank goodness I never had to try and make a claim 1 Reviewed on: 7th March 2023

Worst company ever!

Unethical and terrible treatment. Avoid them if you can!! Reviewed on: 7th January 2023

Worst company to deal with. Please avoid!

They have sent me in circles and use nothing but condescending and deflective language to avoid helping or covering home warranty. There is an active leak in my roof, and they refuse to send a roofer or anyone to properly inspect so I had my own roofer come, who found an active leak, and Aviva had said they were sending a roofer last week but is now saying that the roofer I had come is to provide them with a report as they are too lazy and deflective to do anything at all. They have been a nightmare and I live in a three year old house that is supposed to be under warranty yet they are just leaving me hanging and do nothing but give me very unprofessional and inaccurate emails and phone calls. I don't do bad reviews but this is the worst experience and made worse by this terrible and unethical company. Reviewed on: 7th January 2023

Avoid at all costs, the worst insurance company I have ever had dealings with.

Avoid at all costs. My complaint to them regarding the handling of our claim was not upheld by Aviva. So I took my complaint to the Financial Ombudsman Service (FOS) and they upheld our complaint against Aviva and awarded us a financial award, FOS ref number DRN-3746603. Aviva has chosen to ignore the Ombudsman’s final decision and award that is legally binding in law. The Ombudsman has made repeated attempts to get Aviva to comply with their decision and Aviva has simply ignored them. We are now in the process of asking the Courts to issue a Court Enforcement Order, so that enforcement action can be taken against Aviva to recover the sum awarded to us. We have also reported this matter to the Financial Conduct Authority and this has still not prompted Aviva to settle this matter. If Aviva ignores the Government bodies and the laws put in place to regulate them, there is no hope for a customer who has a legitimate complaint against them. Aviva will simply respond to this review by stating that they will contact us to resolve this matter. However the Ombudsman has made repeated requests for Aviva to contact us and they have not, so you can draw your own conclusions from Aviva’s response to this. As stated above void at all costs Aviva, plus their online only service Quotemehappy.com as they do not comply with their own governing bodies. Reviewed on: 12th December 2022

Quick easy claims service

Fair price. Very helpful with recent house move and when we have claimed the process was simple. Reviewed on: 16th August 2022

Very good

Just recently brought home insurance for my first home I’ve had no problem with the insurance so far it seems very organised and professional Reviewed on: 13th August 2022

Home policy

Good, easy to set up and manage account online Reviewed on: 10th August 2022

Great value for money

I have a home insurance with Aviva which includes a very good value for money legal assistance for any matter not just home-related. Online account is very easy to use, straightforward layout and easy access to other policies I hold with them such as my pension scheme through work. Reviewed on: 23rd July 2022

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