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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.39 (221 reviews)

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3.39

Based on 221 reviews, last reviewed 3rd Sep 2026

800% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

51%

23%

18%

Latest highest rating:

5

Easy renewal and best value in comparison to others. Easy renewal and best value in comparison to others. Reviewed on: 3rd September 2026

Latest lowest rating:

1

I am a vulnerable person living with severe dyslexia... I am a vulnerable person living with severe dyslexia and serious ongoing mental health struggles. The way Aviva treated me caused such extreme distres... Read more Reviewed on: 24th August 2026

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (221)

Helpful and professional in dealing with requirements

Helpful and professional in dealing with requirements Reviewed on: 24th August 2024

Competitive House and Contents Policy

Regularly provide competitive House and Contents Combined Policy prices. These are one of several firms I constantly rotate my policy with to maximise cashback sites. Reviewed on: 23rd August 2024

Good customer care

Helpful when a runner-up an easy process Reviewed on: 23rd August 2024

Customer service is top level

They have great customer service and competitive prices. Reviewed on: 23rd August 2024

Great option for a non-standard build

I had a very non-standard build house and they were quite literally the only insurance company that didn't just throw on a huge premium. Plus the whole apply/manage side of things was really straightforward Reviewed on: 23rd August 2024

Good rate, easy to use, customer service seems to wo...

Good rate, easy to use, customer service seems to work well. Reviewed on: 23rd August 2024

Affordable great!

The price is great and everything you need for content insurance. It has pleasant staff at the end of a phone and affordable. I shopped around but even getting a bit more for more expensive price didn’t sway me. Easy to understand process to apply and no hidden extras, but haven’t had to claim. Very pleased Reviewed on: 23rd August 2024

cheapest repair & still not right 8 years later

having had a flood, no work to dry the house was started for 3 months, the repair work was cheap and shoddy (the floor was relaid 6 times!!!). At ALL times I saved them money by not moving out to a hotel, etc. Reviewed on: 1st August 2024

Quote for 2024 is up almost 25%.

Quote for 2024 is up almost 25%. Reviewed on: 19th June 2024

Very helpful

Aviva have been very helpful with adding specific items onto our home insurance with a larger value Reviewed on: 24th May 2024

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