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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 4 (189 reviews)

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3.76

Based on 189 reviews, last reviewed 26th Oct 2024

1400% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

52%

25%

14%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Disgraceful treatment from Home Claims We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfa... Read more Reviewed on: 26th October 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (189)

Quick easy claims service

Fair price. Very helpful with recent house move and when we have claimed the process was simple. Reviewed on: 16th August 2022

Very good

Just recently brought home insurance for my first home I’ve had no problem with the insurance so far it seems very organised and professional Reviewed on: 13th August 2022

Home policy

Good, easy to set up and manage account online Reviewed on: 10th August 2022

Great value for money

I have a home insurance with Aviva which includes a very good value for money legal assistance for any matter not just home-related. Online account is very easy to use, straightforward layout and easy access to other policies I hold with them such as my pension scheme through work. Reviewed on: 23rd July 2022

Cheap and great service

Really nice company with good online account and communication. Reviewed on: 18th July 2022

Left in tears

Aviva make it VERY easy to open a policy and MAKE a payment but NOT so easy to CLAIM once you’re ceiling collapses!!! I am a pensioner with limited mobility and have been waiting weeks to take a bath or shower because Aviva say the quotes for the works are a bit high but have failed to send their own surveyor to assess the considerable damage. Instead they expect me to crawl up 3 flights of stairs to take even more photos so they can assess the damage. To make matters worse, the agent assigned to my claim told me it may take longer due to him having a cold and working from home. Not much consolation to my wife and I who still have NO hot water and NO help from the company who we’ve paid every month for years. I would urge anyone to shop around before using AVIVA. They have left us in tears. Reviewed on: 19th January 2022

Great claims experience

Can't fault Aviva at all. They were easy to contact through the app. Comms slowed down slightly but that was due to a storm so understandable. Paid out extremely promptly so I could get my damaged bathroom repaired. Reviewed on: 10th January 2022

Excellent service and competitive price

Excellent service and competitive price, Aviva have actual phone lines to deal with claims and enquires, unlike some companies who just have an online chat service Reviewed on: 14th September 2021

Very helpful and efficient

Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product Reviewed on: 11th September 2021

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at [email protected], [email protected], [email protected], [email protected] Absolutely AVOID that cartel and do not give them one little Euro! Reviewed on: 11th January 2021

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