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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.93 (204 reviews)

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3.61

Based on 204 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

25%

16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (204)

Brilliant

Every year renewal no hassle. Sensible rises and cuts no contract needed. Just reasonable. Reviewed on: 13th March 2023

Avoid this company

Aviva overscharge on automatic renewals for home insurance (abouit 550 to 695. I have renewed with another large company for 530 and a much better deal. Aviva don't like customers trying to phone so they play ghastly music for ages , have kept their numbers a dark secret. Their website help said 'please wait for oover half an hour - I gave up! I still await an answer to an email enquiry sent two weeks ago. My cancellation on the website elicited an e mail saying it has failed - more phone music. Thank goodness I never had to try and make a claim 1 Reviewed on: 7th March 2023

Worst company ever!

Unethical and terrible treatment. Avoid them if you can!! Reviewed on: 7th January 2023

Worst company to deal with. Please avoid!

They have sent me in circles and use nothing but condescending and deflective language to avoid helping or covering home warranty. There is an active leak in my roof, and they refuse to send a roofer or anyone to properly inspect so I had my own roofer come, who found an active leak, and Aviva had said they were sending a roofer last week but is now saying that the roofer I had come is to provide them with a report as they are too lazy and deflective to do anything at all. They have been a nightmare and I live in a three year old house that is supposed to be under warranty yet they are just leaving me hanging and do nothing but give me very unprofessional and inaccurate emails and phone calls. I don't do bad reviews but this is the worst experience and made worse by this terrible and unethical company. Reviewed on: 7th January 2023

Avoid at all costs, the worst insurance company I have ever had dealings with.

Avoid at all costs. My complaint to them regarding the handling of our claim was not upheld by Aviva. So I took my complaint to the Financial Ombudsman Service (FOS) and they upheld our complaint against Aviva and awarded us a financial award, FOS ref number DRN-3746603. Aviva has chosen to ignore the Ombudsman’s final decision and award that is legally binding in law. The Ombudsman has made repeated attempts to get Aviva to comply with their decision and Aviva has simply ignored them. We are now in the process of asking the Courts to issue a Court Enforcement Order, so that enforcement action can be taken against Aviva to recover the sum awarded to us. We have also reported this matter to the Financial Conduct Authority and this has still not prompted Aviva to settle this matter. If Aviva ignores the Government bodies and the laws put in place to regulate them, there is no hope for a customer who has a legitimate complaint against them. Aviva will simply respond to this review by stating that they will contact us to resolve this matter. However the Ombudsman has made repeated requests for Aviva to contact us and they have not, so you can draw your own conclusions from Aviva’s response to this. As stated above void at all costs Aviva, plus their online only service Quotemehappy.com as they do not comply with their own governing bodies. Reviewed on: 12th December 2022

Quick easy claims service

Fair price. Very helpful with recent house move and when we have claimed the process was simple. Reviewed on: 16th August 2022

Very good

Just recently brought home insurance for my first home I’ve had no problem with the insurance so far it seems very organised and professional Reviewed on: 13th August 2022

Home policy

Good, easy to set up and manage account online Reviewed on: 10th August 2022

Great value for money

I have a home insurance with Aviva which includes a very good value for money legal assistance for any matter not just home-related. Online account is very easy to use, straightforward layout and easy access to other policies I hold with them such as my pension scheme through work. Reviewed on: 23rd July 2022

Cheap and great service

Really nice company with good online account and communication. Reviewed on: 18th July 2022

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