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Aviva: Home Insurance reviews

3.65
Based on 191 reviews, last reviewed 6th Nov 2024
13% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024
Keith E's avatar
Keith E

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (191)

Very helpful and efficient

5
Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product Reviewed on: 11th September 2021

Avoid Aviva at all times

1
Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at [email protected], [email protected], [email protected], [email protected] Absolutely AVOID that cartel and do not give them one little Euro! Reviewed on: 11th January 2021

Very disappointed

1
I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again. Reviewed on: 28th November 2020

Super easy and helpful!

5
We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Fab service

5
Reasonably priced, helpful customer service Reviewed on: 15th September 2020

A great policy

4
Easy to deal with at a comparative cost Reviewed on: 13th July 2020

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

5
Aviva home insurance product. Reviewed on: 13th July 2020

Aviva all the way

5
A very efficient company who provide a lot of important information and keeping up-to-date at all times regarding any changes. Highly recommended Reviewed on: 13th July 2020

Aviva home insurance

4
A really comprehensive policy. Good communication in that policy cover and documents easy to read and understand. Reviewed on: 12th July 2020

Just ok

3
Expensive for what it is and the premium goes up and up each year. Customer loyalty means nothing Reviewed on: 2nd July 2020

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