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Aviva: Business Insurance reviews

Name: Business Insurance
Rating: 3 (10 reviews)

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3.41

Based on 10 reviews, last reviewed 22nd Jul 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

30%

20%

10%

2 star

40%

Latest highest rating:

5

Fantastic service I nearly forgot my annual renewal and to my surprise I found a email saying they were automatically renewing, saved me so much time searching for anot... Read more Reviewed on: 22nd July 2025

Latest lowest rating:

1

Shocking service They say you only know how good an insurance company is once you need to make a claim. We made a claim in July 2023 for flood damage to a commercial ... Read more Reviewed on: 2nd January 2024

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About this product

Aviva business insurance reviews can help you to find out what other businesses think about having an insurance policy with Aviva is like. How easy to understand are the policy documents? Or how well does Aviva handle their claims? Smart Money People is quickly a leading source of Aviva business insurance reviews. You you can share your experience with us, to help increase trust and transparency in financial services.

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Aviva Business Insurance reviews (10)

Fantastic service

I nearly forgot my annual renewal and to my surprise I found a email saying they were automatically renewing, saved me so much time searching for another as the price was still fantastic for another year. Reviewed on: 22nd July 2025

Easy to talk to staff, would happy recommend

Easy to talk to staff, would happy recommend Reviewed on: 3rd September 2024

Shocking service

They say you only know how good an insurance company is once you need to make a claim. We made a claim in July 2023 for flood damage to a commercial property. Unbelievably (and hours of writing letters, phone calls, escalating to the CEO of the company etc ) NO WORKS OR EVEN DRYING OUT HAS COMMENCED. To date - 02/02/24 !! Reviewed on: 2nd January 2024

Diabolical attitude and shocking

Shocking service regarding a small commercial payout in a fire. Took my dollar for 6k of contents. Only paid 4k. On top of this the building was deemed unsafe with asbestos and fire damage. Yet they told me to go in and take pictures when they already had what was required to try and see whether the old desks covered in gallons of water were ‘salvageable’. Told me building was safe when it was not. Asbestos report said it wasn’t. Jokers. Disgusting behaviour. Sedgewicks the loss adjusters were diabolical. The hoops I had to jump through compared to others was ridiculous. Reviewed on: 31st July 2023

Good value business insurance policy

Had our business cover through Aviva for a number of years. Never had to make a claim but the policy is good value Reviewed on: 5th June 2023

Easy and straight forward

Easy and straight forward but too much paper. It would be better if everything was online Reviewed on: 30th August 2019

Good overall

Good app, renewal quote doesn't shoot up each year Reviewed on: 2nd September 2018

Aviva messed up a renewal and the customer had no cover!

Aviva cancelled a clients policy without even telling us that they'd cancelled it. We only found out when the client requested a copy of his employers liability certificate. They cancelled it even though it was an auto-renewal policy, as they said the business had changed what it did? Only thing is nothing had changed & Aviva wouldn't do anything to help. I've told people in my office to not get quotes through Aviva as they don't give a service! Reviewed on: 29th September 2017

Still waiting for a response

Requested a quote 2 weeks ago & haven't heard anything! Reviewed on: 25th September 2017

Great Business Insurance

Very helpful and tailored an insurance package to suit our business. Reviewed on: 15th September 2016

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