Aviva reviews

Aviva reviews
Review summary
People rate this company as Average based on 1,256 product reviews
Latest positive rating
Latest negative rating
Non-functional App. Non-existent customer service
We have had Aviva for around 10 months and all was well. In the last two weeks we have tried to book a doctor’s appointment... We have had Aviva for around 10 months and all was well. In the last two weeks we have tried to book a doctor’s appointment and found the app non-functional. Two calls and numerous emails have resulted in nothing, just broken promises. A doctor’s appointment was arranged by email and Aviva even suggested emailing pictures of the ailment to a generic email address and then the email would be passed on to the doctor. This is a medical insurer? Really? Read more Read less

About Aviva
Aviva is a multinational insurance company with headquarters in London.
Aviva’s roots go right back to the establishment of the Hand in Hand Fire & Life Insurance Society in London in 1696. Today, Aviva has around 19 million customers in the UK, Ireland and Canada.
Aviva provide a full range of insurance, investment, retirement and health insurance products.
Aviva at a glance
Reviews for Aviva
Showing 11 of 1256 company reviews • Last reviewed within 7 days
Non-functional App. Non-existent customer service
We have had Aviva for around 10 months and all was well. In the last two weeks we have tried to book a doctor’s appointment... We have had Aviva for around 10 months and all was well. In the last two weeks we have tried to book a doctor’s appointment and found the app non-functional. Two calls and numerous emails have resulted in nothing, just broken promises. A doctor’s appointment was arranged by email and Aviva even suggested emailing pictures of the ailment to a generic email address and then the email would be passed on to the doctor. This is a medical insurer? Really? Read more Read less
Abysmal service - avoid!
My broker found me this policy, and I decided to proceed. I contacted them not long after policy started, and after 2 calls, waiting for... My broker found me this policy, and I decided to proceed. I contacted them not long after policy started, and after 2 calls, waiting for over 45mins - I opted for a callback, which after a week never appeared. I’m afraid for £175 per month, I used this as a sign that I shouldn’t proceed with the policy so cancelled the DD. 1 month later they wrote asking to me complete a new DD mandate. I wrote back advising of the terrible service, to which they just cancelled the policy. A lucky escape and won’t touch them again either a barge-pole for any other policy. Read more Read less
Products from Aviva
Car Insurance
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Car Insurance
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Home Insurance
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Home Insurance
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Health Insurance
by AvivaAviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance...
Health Insurance
by AvivaAviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance...