Aviva do everything and anything not to pay or refer you to needed services! Their turn around on decisions is appalling considering you go to... Aviva do everything and anything not to pay or refer you to needed services! Their turn around on decisions is appalling considering you go to them to because of the NHS waiting lists, and they always try not to move forward in supporting you. DO NOT BOTHER! Read more Read less

Hit 55 in March so contacted Aviva to access 25% of my pension pot. Initially told it will take 3-6 weeks I’m now on week... Hit 55 in March so contacted Aviva to access 25% of my pension pot. Initially told it will take 3-6 weeks I’m now on week 10 & still no pension! I call at least twice a week to find out what’s happening to be told there’s a backlog at Aviva, that’s not my problem! I’ve been pushed from pillar to post each department blaming each other! Called again Thursday 8th to be told funds would be in my account on May 9th by 5.30! Wrong! Called 12th May to be told the Aviva member of staff had mis informed me & they offered a paltry £50. I politely told them to shove it, I just want my pension money!! AVOID AVOID AVOID Read more Read less

Had a really good experience with Aviva for my partners back operation. They paid for everything in full from start to finish, we did have... Had a really good experience with Aviva for my partners back operation. They paid for everything in full from start to finish, we did have to wait on the phone for about 30 mins initially but I guess that's better than the NHS wait times. In fairness we did speak to a comparison site initially so they could make sure we actually had the level of cover we needed with them. But anyway, all round, really impressed! Read more Read less

Do not use Aviva if you want to be able to access your money of get a response from them. At this point I am... Do not use Aviva if you want to be able to access your money of get a response from them. At this point I am calling them every week and they tell me a manager will get back to me and never does. They are holding my money hostage. Worst ever customer experience. Do not give them your money! Read more Read less

They do everything possible to make it hard to make a claim. Won’t even accept andr letter for a referral, make you get the dr... They do everything possible to make it hard to make a claim. Won’t even accept andr letter for a referral, make you get the dr to complete another form they they charge for and takes ages to sort. The firm even won’t print ! Outrageous Read more Read less

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Aviva is a unless! When you actually need help, all you get is endless waiting, pointless admin, and zero support. I urgently needed to see... Aviva is a unless! When you actually need help, all you get is endless waiting, pointless admin, and zero support. I urgently needed to see a specialist — that's what private insurance is for, right? After nearly an hour on hold, I was told I needed my GP signature, even though it’s a three-week wait. an Aviva digital GP gave me a referral the next day, but Aviva still blocked me. They are quick to collect premiums but vanish when it’s time to deliver. Avoid Aviva if you value your health, your time, or your sanity. Hashtags: #AvivaFail #PrivateHealthScam #AvivaInsurance #CustomerServiceFail #HealthInsuranceScam #AvoidAviva #HealthcareNightmar Read more Read less

Since being opted into AVIVA pensions I've barely ever been able to access my pot and each time I have it's required a lengthy phone... Since being opted into AVIVA pensions I've barely ever been able to access my pot and each time I have it's required a lengthy phone call despite having all my account details and access to their app on playstore (which apparently I'm not entitled to use). Each time I attempt to login online they tell me my details are incorrect (turns out they change them every 6 months). Each time to try to reset my detail via email no email arrives in my email box (spam or otherwise). I work all day mon-fri (AVIVA are also closed on weekends). I don't get how this company can operate, they are just so difficult to work with. I just can't access my money. Read more Read less

12 days later and still waiting for docusign document to come through (should be max of 5 days), Aviva confirmed it is there fault. they... 12 days later and still waiting for docusign document to come through (should be max of 5 days), Aviva confirmed it is there fault. they are now informing me that they have got everything from their different departments 2 days ago but still no Docusign Email Read more Read less