it really seems to me that everything has been made, design to push customer away from making a claim, especially when the claim is not... it really seems to me that everything has been made, design to push customer away from making a claim, especially when the claim is not for you but for someone listed on your policy. (Kids). They may be thinking that by making things complicated or frustrating, customer will give up their claim and pay the bill directly to avoid the pain. That's is exactly what is happening to me for the small claims. I pay to avoid the debacle of inputting a claim and updating it and following up. Just 1 example : have you ever seen a website with operating hours ?? well Aviva does. "Your private healthcare We're sorry, we have some planned downtime during this time. To view your policy details, start a new claim or view any existing claims please come back within these times: Monday to Friday: 2:45am - 10:00pm Saturday: 4:15am - 8:00pm Sunday: 8:15am - 10:00pm You can still view any other policies you hold, or request to make a change to your policy." Read more Read less

Absolutely disgraceful service from Aviva. Over two months trying to access mental health treatment through their mandatory provider, Onebright, and still no suitable therapist or... Absolutely disgraceful service from Aviva. Over two months trying to access mental health treatment through their mandatory provider, Onebright, and still no suitable therapist or workable solution. Onebright drip-feeds unsuitable or unavailable therapists, creates endless delays and now refuses to source further compatible options. I have repeatedly asked Aviva to intervene, yet nothing has been resolved. Instead, they simply reiterate that I must remain on their mandatory pathway. How can Aviva claim to care about customers' mental health while failing to intervene when its own provider cannot deliver treatment? I am not asking for special treatment. I am asking for the bare minimum: access to the healthcare I am insured to receive. Aviva chose this provider. Aviva should take responsibility for its failures. Instead, customers are left fighting for the care they've paid for. Completely unacceptable. Read more Read less

Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for life. On... Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for life. On 8th October I was advised that a cheque would be issued for the shortfall. I've been chasing it up since via phone calls, email and finally a formal complaint. All have fallen on deaf ears and not even an acknowledgement of the complaint. Zero customer service skills and nobody seems to care. Avoid Read more Read less

Unexpectedly I needed my cataracts done having had an inspection done at Spec Savers. He wrote a letter for me to forward to Aviva Health... Unexpectedly I needed my cataracts done having had an inspection done at Spec Savers. He wrote a letter for me to forward to Aviva Health telling them the exact situation and saying that I needed them done urgently. NHS would take 4 months for an initial inspection then 6 months before the op. As my sight was deteriorating rapidly I decided to use my Aviva Health insurance. I had to wait ages for the phone to be answered every time I rang, and right from the beginning Aviva tried to make out that I knew I was suffering from cataract problems when I joined them the previous December. I wasn’t given the slightest idea of this situation (no letter was given to me or mention of this until the final appointment.) Week after week went by and the surgeon was booked to do the op. privately in July - both within two weeks of each other. Finally, after endless phone calls which caused me considerable stress - I am 77 years of age - Aviva said they weren’t going to pay! As the op. was due by the time Aviva told me this, I was more or less forced to go ahead and finished up paying almost £10,000 for the surgery. I am happy to report that it was successful but absolutely no thanks to Aviva! Read more Read less

I have been with Aviva for my car insurance for a couple of years and whilst my premiums have increased they remain competitive against the... I have been with Aviva for my car insurance for a couple of years and whilst my premiums have increased they remain competitive against the rest of the market and have not been matched by any of the comparison websites. Read more Read less

Customer service brilliant. Information easy to understand

Easy to renew. Received reminder in ample time Documents available to read and check details,

I took out a yearly travel insurance for Europe as I was planning to go on multiple shorter trips this year. I chose this insurance... I took out a yearly travel insurance for Europe as I was planning to go on multiple shorter trips this year. I chose this insurance as I found it's a good value for money and I liked how easy the process was. Read more Read less

The Online application was very easy to follow, it clearly explained what is and what is not covered and how to include extra services and... The Online application was very easy to follow, it clearly explained what is and what is not covered and how to include extra services and their cost if needed The overall price for building and contents was more than competitive it was unbeatable. I had to rate customer services as neutral as I have not had cause to deal with them in person. Read more Read less