Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions.

Do what they say and good price. Very pleased for choosing Aviva to insure my car

Always happy to help. Excellent customer service, low charges and brilliant website. Makes it a pleasure to be a customer.

Simple straight forward application for life insurance which was easy to complete

Has medical travel insurance, went to Spain fractured ankle got told I had to use my ghic (free nhs) and then told to fly back... Has medical travel insurance, went to Spain fractured ankle got told I had to use my ghic (free nhs) and then told to fly back to U.K. arrived in U.K. for treatment to be told that they don’t pay for treatment in U.K. and you can’t fly back what a sham! Don’t waste your money on Aviva travel insurance in Europe Read more Read less

Aviva will make every excuse there is rather than pay out a life policy. Waiting over 6 weeks for payment. Stay away from this company they are Legalised Gangsters.

I have had a pension with Aviva for 25 years and 3 months ago I decided to pay a single premium into my pension plan... I have had a pension with Aviva for 25 years and 3 months ago I decided to pay a single premium into my pension plan March 17th 2025, I received an email thereafter saying we have to verify you Identity, and since then they have held my single premium of £3000 without allocating my funds paid to them to my pension plan. I have supplied then with passport and bank statement verification and the team that were dealing with this have not acted in a professional manner, not in one instance did the person dealing with this contact me when I sent them personal documentation to clarify receipt or clarifications of any issues or when I reached out to them to try to resolve the issue. I decided by the end of April 2025 to included high management in my emails to the person dealing with my single premium and verification, this was already after 6 weeks since this issued occurred and after numerous amounts of emails, chatbot and telephone calls, this finally prompted a respond from the person dealing with this issue, they had an opportunity to clarify in detail what was wrong and how the issue could be resolved and failed to do so. In respect that I have been a loyal customer for all those years and then treating their customers with criminal intent and total disrespect, abusing their authority in this matter and not acting in the interest of the client or helping in any way to address any solutions. They are still allocating my regular premiums into my pension plan but have not allocated my single premium paid 17th March 2025 to today’s date 31st May 2025. Read more Read less

They try to keep your money. I'm a Canadian and lived and worked in the UK for 14 months in 2018/2019. UK laws do not... They try to keep your money. I'm a Canadian and lived and worked in the UK for 14 months in 2018/2019. UK laws do not apply to me, as I am a Canadian. I was told by one of their reps I could get my money paid out 6 months prior to reaching 55 years of age, and now they deny that and say this only applies if I'm sick and can't work. I have had my money sitting in the UK for 6 years, I have nothing to do with the UK anymore, it is my money and I want it as I was promised by their rep. Also, the investment is not worth it. The return is so little, it's useless. Read more Read less

Both myself and my wife have pensions with Aviva, mine through a company pension my wife a self purchased AVC with then Norwich Union. As... Both myself and my wife have pensions with Aviva, mine through a company pension my wife a self purchased AVC with then Norwich Union. As over 55 we decided to liquidate both to pay off our mortgage. I rang to be told 5 days for docusign and 10 days to receive the funds, great (although still in the first stage so fingers crossed). Day after my wife calls and because it is a 'heritage' policy it will take 8 weeks, which includes the need for wet signatures and postal communication. I was told the 'back office' deal with new enquiries in date order and therefore an initial email to establish we would like to take the pension (we would need to print sign and post back) and move to the next stage could take up to 3 weeks. It does feel it is designed to not give you your money but I fear it is worse than that and is pure incompetence. I'm only in week 1 of the process so will update and improve my review if things go better than expected! Read more Read less