My father has been trying to withdraw his pension for nearly 5 months and yet to receive anything. Has had to ring them multiple times... My father has been trying to withdraw his pension for nearly 5 months and yet to receive anything. Has had to ring them multiple times to be told something is missing despite his own bank contacting them also. They have said they would send documents and they were never received (again 3 time on the phone to chase them) when they had been received and finally sent back no communication over the “missing” information a formal complaint was made by himself back in November and as of today still had no response to this. He is now having to use his savings to live off of he were in more unfortunate circumstances this would have sent him into debt. They cause unnecessary stress to my parents and have yet to do anything to compensate. Withholding a pensioners own money which is criminal! Read more Read less

Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote... Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote from Go Compare and went to Aviva website from there, and tried to pay but when I looked at the big difference in price then I thought it was a mistake and called the insurance company directly, after talking to a lady who was not interested at all in my questions I asked her if I could talk to the manager, after a long wait she brought the manager when they agreed what she would tell me to my questions why there was a big difference in the price that I found on the go compare page. Only the woman who introduced herself as the manager was very rude and wouldn't let me explain even if I sent proof that I wasn't lying about anything I was telling her. After one day I tried several times to edit on the go compare website a new search but go compare no longer allowed me to do anything and they didn't want to show me any price for my car. That's why I warn everyone to bypass this insurance because they will have fewer problems or simply let everyone read only the negative reviews and see what the insurance company does when you take their insurance. Was given an initial quote.Very unhelpful, customer service just repeat their answers, poorly trained,Beware of this insurance company. The staff are unhelpful and provide poor customer service. While the premiums may appear cheaper initially, there are hidden charges after purchase, and they will demand additional fees later.The worst service I’ve ever experienced. Probably the worst customer service I have encountered in a long time. Didn’t even try to help me. Just said it wasn’t possible and resulted in me paying an additional around £300 Kind regards to evryone Read more Read less

Crap. Slow to reponse to claims, and take any excuse to deny a claim. Mine was denied as I had been tired at some point... Crap. Slow to reponse to claims, and take any excuse to deny a claim. Mine was denied as I had been tired at some point the past 5 years before my policy, and I told the doctor that. Completely unrelated to my current claim, but now denied. Waste of money. Read more Read less

Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property

I have been with Aviva Health insurance for over 15years and never claim. Also my Home insurance was transferred by my Barclays insurance after covid.... I have been with Aviva Health insurance for over 15years and never claim. Also my Home insurance was transferred by my Barclays insurance after covid. I have been on both insurance for over 15years without claim. I had a problem with my Roof gutter over a year ago. They sent their representative to check. He informed me that it is nothing much than my excess so I should get someone to fixed it. This gutter was blown away last December windy storm and broke my fence and scattered on my neighbour garden. I called out on 17 December, they and followed it up on several occasions. They responded on 30th September. But contacted me on 6th January 2025 that someone will come and survey my house. The person who will visit text me and I text that I am not around and will not be able to access my backyard as I have informed them before 30th December that I will fix it because of the wind and rain not to leak into the house. This guy said leave it with me despite the fact that I told him I was not around. I took the photo as instructed by their staff that I informed that I can't leave my roof naked for so long as they were not responding and uploaded it to them. This guy then called me on the 8th of January 2025 that, he Google my house and could see damage to the gutter over a year ago. I told him that that was when I first called out for over a year ago and your company said it is minor thing so I can fixed it. In short I made a complaint and informed them that this guy said he Google it and did not come to my house. They then sent one of the pictures I uploaded to them after fixing it. I protested but they just brush me aside and snob me. They said I should complain to Osboman ombudsman. I felt tearful and shocked. Is this home insurance. I have thousands of pounds with them for over 15years. They increase my insurance yearly with out claim. That is reaping people off. It is inhumane. Stealing by trick. Fraudsters. I have my decision but please look for a better insurance and insure less.. AVIVA is for CAPITALIST. Read more Read less

Absolutely useless. Not worth it in the slightest and I get it for free through work. #FreeLuigi

Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while... Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they closed my case with short note: non fault. It's allowed use NDC but mean I was involved in car accident just not my fault and it will effect my premium. What a,scam. Shame Aviva. How to trust insurance whom against own customers instead of protecting them. Read more Read less

Stay away from this insurance. Just moved to another house a few hundreds meters from the previous (same area) and got my premium raised by... Stay away from this insurance. Just moved to another house a few hundreds meters from the previous (same area) and got my premium raised by £40. New house is even "safer" from a insurance point of view as it has a driveway and, as stated, is in the same area. I have been in a call just for the lady on the phone to tell me that there's nothing you can do. Not only car insurance prices are all over the moon but get a safer place is not even a good thing anymore. I guess it doesn't matter anymore where I leave my car because regardless they just don't care. Just care of your wallet. Read more Read less

Horrendous. Absolutely horrendous. A nightmare. Utterly diabolic system, specifically designed to put your in constant stress, strain and struggle, so you run out of energy... Horrendous. Absolutely horrendous. A nightmare. Utterly diabolic system, specifically designed to put your in constant stress, strain and struggle, so you run out of energy and give up. I have been having Aviva health insurance policy for a few years at the time I had to make a claim. Everything was fine while I paid, its a big company, so you kind of thinking you are protected, they have such a nice and shiny web site… Then when you dare to make a claim, this is where a nightmare starts. 1. No one picks up the phone for hours. Literally, for hours. No customer service presence EVER. The phone automatic msgs constantly says they are extremely busy, whatever time and day you call. You need to wait at least 45 mins on the phone to get throgh to the real person (thats the quickest I ever managed to get through after my many efforts) Im pretty sure this shortage on staff and responce is there deliberately. 2. Once you made a claim on their web site, and added all supporting documents, including GP referral and previous tests and scans (its mandotory before they even look into your claim) they suppose to contact you within 7 days. Guess what? Noone does. You have to chase them. Again. Call and wait for hours or try to get throgh their chatbot on the web site. 3. The chatbot is another nightmare. Everything is made to kick you off and not get you through to the real person. It is really hard to get through their automatic system. Sometimes just impossible. It is also, Im sure, made deliberately. 4. Once you made a claim, they will start looking for anything, literally, anything in you medical record to reject the claim. Trying to say its pre existing medical condition and etc. They try really hard, mind you. 5. Once you managed to get through these previous steps, and your claim was accepted, you still cant go to the consultant, no. They need to AUTHORISE your treatment. Otherwise its not gonna be paid for you. And this is your owns fault if you went to the doctor before they authorised any treatment in their system. They also choose a hospital for you and provide you the names of the authorised consultant. Only after this you can call to the hospital and book the appointment with a consaltant they choose. 6. Same steps happen with everything, every appointment or test you need to make. Whether its scans or tests or doctor consultations. Time flies by, appointments are not happening immediately, and here we are many months after without health issue being solved or any real result. ;) Congrats. 7. After months and months of struggle with their system, my surgery have been eventually postponed by the Spire hospital on the last day before the actual surgery. 3 weeks after the surgery assesment they suddenly decided I have to go to see a cardiologist and a GP, just to make them feel safer with what they do. ;) I have done this. And guess what? To the time I have done this (it was another month or so) the consultant who was suppose to perform this surgery just left this hospital ;))))) The end. At this point I could stand it no more! So I went to Russia (this is where Im from), and in 2 weeks there they have done all the tests and scans from scratch, prepared me for the surgery and performed the actual surgery. Done. And guess what? It was free. After this I canceled this ridiculous, torturing insurance and never looked back.) Eveything is hard, to the extent, its too much effort to make anything work. This is made deliberately by Aviva, to kick you off when you need them and cynically get their profit. And when you having health issues the last thing you want is more stress, struggle and palaver in your life. Having health issies is streessful enough. Then Aviva just adds more streess and struggle in already very hard circumstances. The whole reason of having private health insurance in the first place, is to have a stress free healthcare and fast specialist appointments. This is not what this is about. They just take your money and dont care about the rest. They dont even pick up the phone. Read more Read less