I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I... I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I look around for a better price each time the policy comes up for renewal but don't find anything cheaper. When I first changed to Aviva in 2022 the application process was very straightforward and the online documents arrived quickly. No complaints! Read more Read less

Wonderful helpful staff speaking clearly and without a confusing accent. A really important thing when dealing with finances

I have been waiting for months to take a lump sum out of MY pension repeated delays, repeated request for information already submitted, appalling service

Can't believe how easy it was to take out home insurance with Aviva. Everything was explained in accessible documents and the features and price beat my previous insurer hands down

I am a vulnerable person living with severe dyslexia and serious ongoing mental health struggles. The way Aviva treated me caused such extreme distress that... I am a vulnerable person living with severe dyslexia and serious ongoing mental health struggles. The way Aviva treated me caused such extreme distress that I reached crisis point and attempted suicide — this is how bad their conduct was. I had two genuine claims: theft of my home DIY tools in November 2024, and wall damage in October 2024. I reported everything properly in March 2026 — well within all legal and policy time limits. Under UK law (Limitation Act 1980) I have six years to bring a claim, and Aviva’s own guidance confirms they do NOT use strict rigid deadlines — so their accusations of “delay” are completely false. They appointed Sedgwick to carry out inspections. Sedgwick failed to attend confirmed appointments without even a message, and then lied saying it was my fault and that I had not confirmed dates. It was perfectly reasonable for me to lose all trust in them and refuse to work with them any longer. I simply asked for a different, independent surveyor, and also requested email‑only communication — which is my legal right under the Equality Act 2010 due to my vulnerabilities. For my tool theft claim, I provided the receipt I had been given when buying them privately — which is standard proof for second‑hand items — but Aviva rejected it anyway, looking for any excuse to deny what I was owed. Today — 24th August 2026 — Aviva's representative Jack McNeil sent me a letter cancelling my entire home insurance policy effective 30th August 2026. They claimed I had breached policy conditions and refused to cooperate — this is completely false. I answered every single question, sent all photos, receipts, and records, and cooperated fully from start to finish. I only refused to deal with an agent who had proven themselves untrustworthy. This cancellation is clearly retaliatory — happening only because I stood up for myself and sent my case to the Financial Ombudsman. Now I am at risk of being left uninsured, and they are trying to mark me down as uncooperative so that I will struggle to get cover in the future. Shocking, disgusting behavior. Many years as a loyal customer to be treated this way has impacted my mental health severely — to the point I tried to take my own life. They ignored my severe dyslexia, my mental health, and my vulnerability completely. They bullied me, lied to me, and tried to push me around simply because I asked for fair treatment. Read more Read less

Good price for a recognised company and customer services were very helpful when I needed to speak to them and resolved my query very quickly... Good price for a recognised company and customer services were very helpful when I needed to speak to them and resolved my query very quickly and followed up to make sure I was happy with everything they did. Read more Read less

My Workplace Pension and easy to operate and to see my Investment month by moth with Graphs to returns over my Contributions made over time of conception.

SIPP pension - I had taken out a SIPP pension as I am a contractor, and chose Aviva due to their good reviews. This was... SIPP pension - I had taken out a SIPP pension as I am a contractor, and chose Aviva due to their good reviews. This was just before the Oil crisis, but despite the ups and downs of the volatile markets due to wars in the middle east, the fund has been growing and I am pleased with the returns/profits. Read more Read less

Cancelled flight and loss of money through airline refusing refund plus loss of 200 quid on a hotel as a result of flight...lost a day... Cancelled flight and loss of money through airline refusing refund plus loss of 200 quid on a hotel as a result of flight...lost a day of holiday trying to get to our destination and aviva refused to cover cost of loss...no point using them never want to pay...look elsewhere Read more Read less