Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for life. On... Absolutely shocking customer service throughout the company. Underpaid bonuses on my pension scheme twice so I've lost out on my annuity payments for life. On 8th October I was advised that a cheque would be issued for the shortfall. I've been chasing it up since via phone calls, email and finally a formal complaint. All have fallen on deaf ears and not even an acknowledgement of the complaint. Zero customer service skills and nobody seems to care. Avoid Read more Read less

Unexpectedly I needed my cataracts done having had an inspection done at Spec Savers. He wrote a letter for me to forward to Aviva Health... Unexpectedly I needed my cataracts done having had an inspection done at Spec Savers. He wrote a letter for me to forward to Aviva Health telling them the exact situation and saying that I needed them done urgently. NHS would take 4 months for an initial inspection then 6 months before the op. As my sight was deteriorating rapidly I decided to use my Aviva Health insurance. I had to wait ages for the phone to be answered every time I rang, and right from the beginning Aviva tried to make out that I knew I was suffering from cataract problems when I joined them the previous December. I wasn’t given the slightest idea of this situation (no letter was given to me or mention of this until the final appointment.) Week after week went by and the surgeon was booked to do the op. privately in July - both within two weeks of each other. Finally, after endless phone calls which caused me considerable stress - I am 77 years of age - Aviva said they weren’t going to pay! As the op. was due by the time Aviva told me this, I was more or less forced to go ahead and finished up paying almost £10,000 for the surgery. I am happy to report that it was successful but absolutely no thanks to Aviva! Read more Read less