Flawless execution and support throughout the whole process from start to finish. No complaints about the level of help or the price. Nothing more to say really but “well done!”

my husband purchased our policy after 13 hour wait in A&E left us upset and un cared for. There was definitely a stigma around it... my husband purchased our policy after 13 hour wait in A&E left us upset and un cared for. There was definitely a stigma around it and I wasn’t sure whether we would actually end up using it but God oh my God we ended up getting a policy. Since inception we’ve had to use it twice and both times the care and attention that we’ve had has been exceptional. Everything has been super quick. All of our concerns have been taken care of and we feel like any issue is no problem at all. Read more Read less

Very disappointing experience with Aviva. Trying to withdraw my money turned into an unnecessarily long and frustrating process. It felt like every step was designed... Very disappointing experience with Aviva. Trying to withdraw my money turned into an unnecessarily long and frustrating process. It felt like every step was designed to put me off rather than help me access my own funds. The phone call took far longer than it should have, with repeated questions and unnecessary delays. To make matters worse, the advisor came across as dismissive and subtly rude, which made an already stressful situation even more unpleasant. Withdrawing your own money shouldn’t feel like such a battle. I expected a much smoother and more professional experience from a company like Aviva. Read more Read less

Trying to access my pension but coming up with totally inept customer service personnel. Promises made, it's 'in the post' and the same paperwork sent... Trying to access my pension but coming up with totally inept customer service personnel. Promises made, it's 'in the post' and the same paperwork sent over and over again. I just want to claim my pension! Read more Read less

My Works Pension since Joining my current Job and started in September 2020, has added some much better features on the Site and all policies... My Works Pension since Joining my current Job and started in September 2020, has added some much better features on the Site and all policies can be viewed under one Account , ie car Insurance, house Insurance, Pension, etc, offers are clear to be viewed where a possible saving can be made for multiple Products opened with Aviva. Read more Read less

Terrible providers made our lives hell after a fire, avoid at all costs

My wife was admitted to hospital for emergency treatment-we wrote to them and said what do you need from us.No reply. We sent bills £8ks... My wife was admitted to hospital for emergency treatment-we wrote to them and said what do you need from us.No reply. We sent bills £8ks worth, nothing for a year apart from telling us our providers were not recognised by Avila-they made that up. A year later we get a letter saying please contact us about it-we need some information. What do need? Silence . Next up we are going to sue. Read more Read less

They gave me a good rate for my Annuity and the payments are regularly attributed to my account

Had to cancel flight due to wife having operation which meant she was unable to fly, sent consultants letter confirming this, also all relevant flight... Had to cancel flight due to wife having operation which meant she was unable to fly, sent consultants letter confirming this, also all relevant flight details, in total had seven emails from them all asking for documents I had sent at start of claim, having spoke to them I eventually had claim accepted after 9 weeks Read more Read less