Aviva must be the worst company I have dealt with in the whole of my 80 years. I have been trying to cash in and... Aviva must be the worst company I have dealt with in the whole of my 80 years. I have been trying to cash in and close a bond I have held since 1998 since January this year. Blatant lies false promises and poorly trained call handlers who all say something different. Emailed the CEO in desperation but still no money. They are a total disgrace Read more Read less

Have an individual stakeholder plan which I was aware needed to be resolved before I hit 75 - it’s been with Aviva for decades. Long... Have an individual stakeholder plan which I was aware needed to be resolved before I hit 75 - it’s been with Aviva for decades. Long delays to speak to them, and advice initially very unclear. Managed on a second call to establish I could take the tax free lump sum but would need to set up a new pension arrangement for the small sum left. A tortuous call the next day to a different department left me feeling very frustrated and unsure about leaving the remaining pot with them. So, why on earth do I have to provide them details of my HMRC pension protection, tell them what I did before I retired, what I earned decades ago or even confirm my nationality.? Been with them for donkeys years but felt this was either a fishing trip for market data, or a bureaucratic tick box exercise with numerous health warnings about investments repeated endlessly. - along with telling me endlessly how I would have to manage my own pension with them. And why after decades with my bank could they not confirm my ID in their security vetting - never had that before and now leaving me in a position to have to post statements - and required in very prescribed format ( unredacted, with x many withdrawals, specified time etc etc). Then to boot a copy of the HMRC letter - why? . Needlessly detailed tick box process and very off putting. Let’s see how long it takes them to sort this out! . In contrast had a similar policy with another provider which was dealt with smoothly and effortlessly with none of this mindless bureaucracy. .Makes one wonder how easy they will be if I ( or my beneficiaries) have to address any issues with them in future.. Will see how it goes but may reconsider moving this pot when I can - left me cold! Read more Read less

Really easy set up that helped me pick the right plan for what I needed.

After my mum had passed I had difficulty finding out any information. They were very cold and no empathy shown in the circumstances. They are... After my mum had passed I had difficulty finding out any information. They were very cold and no empathy shown in the circumstances. They are just focused on policy rather than explaining information. No one knows how this works until they go through it but they are not firth coming in assisting you in the right way. They just assume you know what they are referring to. I took legal advice and they still went against this. They make the process so difficult in such an emotional time. Shocking! Read more Read less

Good website easy to navigate. Good products

I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it all the repair was done with my insurance it's some jokes I will never insure the car there again Read more Read less

I updated my holiday insurance today,I was contacted by David,surname not known,Scottish accent,he was amazing,very professional,answered all my questions .really helped to sort my Travel... I updated my holiday insurance today,I was contacted by David,surname not known,Scottish accent,he was amazing,very professional,answered all my questions .really helped to sort my Travel Pack,he was very knowledgeable,my wife and I were really impressed with him,he is a valuable asset to Aviva. Read more Read less

Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This... Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. Supposed service standard - 10 working days. Today is the the 9th of February 2026 and the claim has still not been paid. Read more Read less

Is is impossible to cancel renewal policy date.