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Aviva reviews

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Rated Average • 3.08/5

Aviva reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Average based on 1,352 product reviews

Average score of 3.08/5
5 star
42%
4 star
18%
3 star
4%
2 star
2%
1 star
34%
Reviews for Aviva have trended positively over the past 90 days

Latest positive rating

4/5

Good choice, worth exploring your options

Good choice, worth exploring your options

{"display":"Bianca Vlascu","full_name":"Bianca Vlascu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Life insurance
Bianca Vlascu 10th September 2025

Latest negative rating

1/5

Absolutely dreadful,stay clear at all costs

I had my car insured with Aviva for two years .It was hit while unoccupied and the driver drove off .They own Solus who the... I had my car insured with Aviva for two years .It was hit while unoccupied and the driver drove off .They own Solus who the car went into to be repaired,five times it went in and each time it came back with more problems than it went in with ..Their repairs are guaranteed for three years ,all the problems that were caused by the accident ,airbag warning lights ,stop start ,sound system ,parking sensors have all come back again.I have been backwards and forwards with Aviva and Solus who are basically absolutely useless,they cause more problems than they fix and like Aviva their customer service is non existent .Solus are now saying because they fixed the problems ,but damaged my car again when it had to go back in on a tow truck ,it then had to go to Jeep as Solus could not repair the damage they had caused ,therefore the guarantee is not valid .If Solus had not damaged my car in the first place it would not have had to go to Jeep .Rang Aviva on 27/08/2025,who weren't interested but after much perseverance from myself they agreed to send an independent engineer out to look at my car ,no suprise I've heard nothing from them .Stay clear if you want an insurance company that owns and uses a garage that is competent ,trustworthy ,doesn't damage your car and can fix any problems .If you want nothing but stress,hassle,worry,being fobbed off then go with Aviva ,they won't disappoint in making everything impossible Read more Read less

{"display":"Corrina Hallam","full_name":"Corrina Hallam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/777932.png"}}'s avatar
Car insurance
Corrina Hallam 10th September 2025
See more reviews for Aviva products

About Aviva

Aviva is a multinational insurance company with headquarters in London.

Aviva’s roots go right back to the establishment of the Hand in Hand Fire & Life Insurance Society in London in 1696. Today, Aviva has around 19 million customers in the UK, Ireland and Canada.

Aviva provide a full range of insurance, investment, retirement and health insurance products.

Aviva at a glance

Reviews for Aviva

Showing 11 of 1352 company reviews • Last reviewed within 14 days

Good choice, worth exploring your options

Life insurance • 10th September 2025

Good choice, worth exploring your options

{"display":"Bianca Vlascu","full_name":"Bianca Vlascu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Absolutely dreadful,stay clear at all costs

Car insurance • 10th September 2025

I had my car insured with Aviva for two years .It was hit while unoccupied and the driver drove off .They own Solus who the... I had my car insured with Aviva for two years .It was hit while unoccupied and the driver drove off .They own Solus who the car went into to be repaired,five times it went in and each time it came back with more problems than it went in with ..Their repairs are guaranteed for three years ,all the problems that were caused by the accident ,airbag warning lights ,stop start ,sound system ,parking sensors have all come back again.I have been backwards and forwards with Aviva and Solus who are basically absolutely useless,they cause more problems than they fix and like Aviva their customer service is non existent .Solus are now saying because they fixed the problems ,but damaged my car again when it had to go back in on a tow truck ,it then had to go to Jeep as Solus could not repair the damage they had caused ,therefore the guarantee is not valid .If Solus had not damaged my car in the first place it would not have had to go to Jeep .Rang Aviva on 27/08/2025,who weren't interested but after much perseverance from myself they agreed to send an independent engineer out to look at my car ,no suprise I've heard nothing from them .Stay clear if you want an insurance company that owns and uses a garage that is competent ,trustworthy ,doesn't damage your car and can fix any problems .If you want nothing but stress,hassle,worry,being fobbed off then go with Aviva ,they won't disappoint in making everything impossible Read more Read less

{"display":"Corrina Hallam","full_name":"Corrina Hallam","avatar":{"url":"\/assets\/uploads\/avatars\/users\/777932.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 4/5

    Uncomplicated and value for money

    It is easy to speak to someone on the phone and discuss requirements. I also like their multicar insurance

    {"display":"Carys Wynn-Green","full_name":"Carys Wynn-Green","avatar":{"url":"\/assets\/uploads\/avatars\/users\/722919.png"}}'s avatar
  • 5/5

    Higher quality car insurance and free updating of data

    Although car insurance premium prices are expensive the quality of the product is very good since they offer more protection and services than equivalent insurers.... Although car insurance premium prices are expensive the quality of the product is very good since they offer more protection and services than equivalent insurers. What's more, updating personal details is free -- no administration fee is charged -- which is very refreshing to see. Read more Read less

    {"display":"Ahmad","full_name":"Ahmad","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ahmad 8th September 2025
  • 4/5

    Second consecutive year of car insurance with Aviva

    I'm in my second consecutive year of car insurance with Aviva as the renewal quote was competitive which was a nice surprise. I tried to... I'm in my second consecutive year of car insurance with Aviva as the renewal quote was competitive which was a nice surprise. I tried to get them to match other slightly lower quotes but they wouldn't. I still renewed with Aviva as the small saving by switching to another provider wasn't worth the admin time. Read more Read less

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Douglas B 8th September 2025
  • 4/5

    old fashioned processes

    Good company but some old fashioned processes (need to download and print off forms and then send them in the post). Very limited functionality on their website/app

    {"display":"Adrian M","full_name":"Adrian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pension
    Adrian M 7th September 2025
  • 5/5

    Good renewal price - dropped from last year

    Good renewal price - dropped from last year

    {"display":"Krys K","full_name":"Krys K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Krys K 6th September 2025
  • 5/5

    Peace of Mind

    Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at ease.

    {"display":"Sian Robinson","full_name":"Sian Robinson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/713842.png"}}'s avatar
    Home insurance
    Sian Robinson 6th September 2025
  • 5/5

    Easy to setup

    Easy to organise and like the way I can see my Aviva products together on the app.

    {"display":"Vicky M","full_name":"Vicky M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Vicky M 6th September 2025
  • 4/5

    Easy to use website

    Straight forward when investing money in isa on the website with clear options.

    {"display":"Janine Lodhia","full_name":"Janine Lodhia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Janine Lodhia 6th September 2025
  • 5/5

    I had this insurance on two of my cars, and at the m...

    I had this insurance on two of my cars, and at the moment the only thing is that I had to change it to another... I had this insurance on two of my cars, and at the moment the only thing is that I had to change it to another one, because it was more expensive. Read more Read less

    {"display":"Helena","full_name":"Helena","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157663.png"}}'s avatar
    Car insurance
    Helena 5th September 2025

    Products from Aviva
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