Live in St. Catharines in a state of emergency for flooding. They refuse to tell us what the amount to cover emergency clean up for... Live in St. Catharines in a state of emergency for flooding. They refuse to tell us what the amount to cover emergency clean up for flood damage is. Sent a very unprofessional clean up crew who showed up with a broom, tool box and some vapor barrier and Mc Donald's for breakfast. We had about 4ft of water (that my husband and I cleaned up.) They obviously did not come properly prepared .When we phoned our insurance for a referral to another company they told us to pay for it ourselves and submit the bill. But would not give us a price on what they would pay. We do not have 10 or 20 thousand in our pocket. This is absolutely one of the worst experiences you can imagine. Companies will not touch us without the insurance claim being sent to them and aviva refuses to do it. The adjuster (this flood happened on july 28 with a second on august) the adjuster is not coming until August 10. The mold is steadily growing up the walls and as at the time of this post there is no hope in sight. Read more Read less

My recorded conversion have had parts remove and even some parts adding my voice in to the conversion this how they act when they make... My recorded conversion have had parts remove and even some parts adding my voice in to the conversion this how they act when they make a mistake but the best part I have proof good luck to the CEO Read more Read less

I used to live in London and worked in the city. Usual pension accumulation. Things worked fine but I did not have to have an... I used to live in London and worked in the city. Usual pension accumulation. Things worked fine but I did not have to have an interaction with the back-office. That changed once I wanted my money to be transferred to my bank account outside the UK but within the EU. You will not believe me when I tell you that more than six months have passed and I still do not have my money! They hide behind "regulation" and "procedures" for "my" protection. Factually, they have humanoid robots in their back-office who do not even read when you explain to them that things are a tad different in Germany. They let me NOTARIZE my bank statement, passport, and my great grandmother's birth cirtificate! I did! Then, six months later, they send me the same forms as before, asking for the same documentation as from the outset! When you explain to them that this was all sent months ago, they tell you that you have to get a fresh set of docs. The "old" ones are void because they wasted all the time. I have experienced a lot of disorganised, unaccountable, unfriendly, unhelpful companies but AVIVA pension leads the pack. I am shocked and disgusted by the lack of interest, the unfathomable incompetence of "staff", the unwillingness to solve a non-standard procedure and the utter lack of organisational accountability. I have the suspicion that this is methodical!!! They either dont have the money anymore or just want to keep it ad infinitum! I can only recommend not to save your monies with this bad excuse of a financial insititution! NEVER AGAIN! Read more Read less

Flawless execution and support throughout the whole process from start to finish. No complaints about the level of help or the price. Nothing more to say really but “well done!”

my husband purchased our policy after 13 hour wait in A&E left us upset and un cared for. There was definitely a stigma around it... my husband purchased our policy after 13 hour wait in A&E left us upset and un cared for. There was definitely a stigma around it and I wasn’t sure whether we would actually end up using it but God oh my God we ended up getting a policy. Since inception we’ve had to use it twice and both times the care and attention that we’ve had has been exceptional. Everything has been super quick. All of our concerns have been taken care of and we feel like any issue is no problem at all. Read more Read less

Very disappointing experience with Aviva. Trying to withdraw my money turned into an unnecessarily long and frustrating process. It felt like every step was designed... Very disappointing experience with Aviva. Trying to withdraw my money turned into an unnecessarily long and frustrating process. It felt like every step was designed to put me off rather than help me access my own funds. The phone call took far longer than it should have, with repeated questions and unnecessary delays. To make matters worse, the advisor came across as dismissive and subtly rude, which made an already stressful situation even more unpleasant. Withdrawing your own money shouldn’t feel like such a battle. I expected a much smoother and more professional experience from a company like Aviva. Read more Read less

Trying to access my pension but coming up with totally inept customer service personnel. Promises made, it's 'in the post' and the same paperwork sent... Trying to access my pension but coming up with totally inept customer service personnel. Promises made, it's 'in the post' and the same paperwork sent over and over again. I just want to claim my pension! Read more Read less

My Works Pension since Joining my current Job and started in September 2020, has added some much better features on the Site and all policies... My Works Pension since Joining my current Job and started in September 2020, has added some much better features on the Site and all policies can be viewed under one Account , ie car Insurance, house Insurance, Pension, etc, offers are clear to be viewed where a possible saving can be made for multiple Products opened with Aviva. Read more Read less

Terrible providers made our lives hell after a fire, avoid at all costs