Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was very clear and easy to use. Include NCD cober and general legal cover. £180 cheaper than my renewal quote. Checked the review site too and seem like a reasonable offer. Read more Read less

My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get... My husband has had a terrible experience with this outfit who are completely incompetent and unprofessional. Its taken over six months for him to get his tax free pension, he has spent hours on the phone, they kept promising to call back and it never happened, he had misinformation and had to repeatedly send through the same information, completely incompetent and then after he formally complained and rhey said they would look into it, finally came back and said it was due to third party advice!!! Really??? Taking no ownership for a completely incompetent service!! Read more Read less

Don't believe these reviews. If you have a relative that passed away in a different country just know you will be months back and forward.... Don't believe these reviews. If you have a relative that passed away in a different country just know you will be months back and forward. They don't remember to process your case until you email them then they ask for more information. You couldn't ask that before I emailed? and this happened numerous times. Hopefully this process will be over soon. If he was alive I would tell him to run. Other pension schemes he had just needed our mom documents (without JP) and her bank account. Their usual sentences "its with our trustees", "they need to verify documents", "oh we couldn't contact the JP" all of this weeks and months in between. Only because we knew our brother thought pensions were a scam I am helping my mom fight for HIS money THAT HE WORKED HARD FOR. Read more Read less

Helpful staff on the phone, and great online application experience and iPhone app.

Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3... Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 weeks. They will find excuse after excuse to decline your came. The Complaints Dept are as bad as the Claims Dept and refuse to answer your complaints, even when put in writing. They simply do not care about an elderly disabled pensioner, who has a leak in her roof. Everything is put down to wear and tear, no point paying over £800 a year for insurance. Quite frankly the worst treatment ever, by an untrustworthy company. Do not insure with Aviva. It is far too stressful and a waste of money. Read more Read less

Aviva company is very bad for home insurance, quickly take the money but when you claim is so much problems and excuses for doing the job is so much assole

Good experience good Customer service on the telephone. Competent customer service rep.

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there... We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Read more Read less

Great customer service and fast - just what you need to make a claim far less stressful!