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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.94 (189 reviews)

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1.80

Based on 189 reviews, last reviewed 5th Sep 2025

50% decrease in 5 star reviews

in the past 90 days

71% decrease in 1 star reviews

in the past 90 days

19%

71%

Latest highest rating:

5

Reasonable cost, clear communication, I have had thi... Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to ... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Discussed with the level of care been waiting 3 week... Discussed with the level of care been waiting 3 weeks now got an NHS appointment quicker Reviewed on: 4th September 2025

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Health insurance reviews (189)

Reasonable cost, clear communication, I have had thi...

Reasonable cost, clear communication, I have had this account with them for the last 9 years and have no complaints so far - luckily I haven't had to claim for life or health insurance during this time and hope that continues! Reviewed on: 5th September 2025

Discussed with the level of care been waiting 3 week...

Discussed with the level of care been waiting 3 weeks now got an NHS appointment quicker Reviewed on: 4th September 2025

Made a claim in July for a broken tailbone (Chronic...

Made a claim in July for a broken tailbone (Chronic Pain), and keep trying to contact them but took me days to get a phone number and longer to get an email. There has been no action on my claim and no contact from them. messaged them using the chat, but I have to leave my desk and by the time I come back they have closed the chat and all the information. I have emailed them for an update multiple times and 0 response. I would not recommend this service to my worst enemy. There is 0 care and seem to actually put up barriers to make any progress in any form of claim. Reviewed on: 14th August 2025

Poor oncology team, poor communication style.

I unfortunately had cancer and my local private hospital referred me to a London hospital because the only surgeon who did what I needed was there. Aviva didn’t like that and while I was sat in the waiting to go to the hospital a girl on the line talked to me in a derogatory and condescending manner to say yes on this occasion they will cover the costs….. this was a life preserving operation I needed and they quibbled about it. The same through the whole process, the aviva staff treat you like a dog that’s insured, a lot of junior staff on the telephones who remind me of “computer says no” mentality. Healthcare insurance is taken out to make your health care easier, not have a battle with a bunch of juniors. I gave up telephoning in the end because I couldn’t face additional stress of dealing with these people on the phone, I only email. My healthcare plan is through work but I would not choose these if I took healthcare out personally. Reviewed on: 1st July 2025

Very easy producure, making a claim, tracking the st...

Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions. Reviewed on: 13th June 2025

Aviva scam health insurance

Have been paying Aviva for health insurance for my family for over 10 years. First time I have ever tried to use it and beyond a digital gp appointment I have been unable to progress a claim. Meanwhile I’m 5 weeks post injury and not on any list to see specialist that was referred by digital gp appointment. Can’t get anyone on the phone to progress nor online. No customer services outside of Monday to Friday. A total con, I’ve spent in excess of £12000 over my time with them for gp appointment. Terrible. Reviewed on: 25th May 2025

Not worth, just headache and surprise bills.

I used Aviva as part of my work health plan. The excess to pay is ridiculous. £250 for a service that you can have exactly the same on NHS. Not worth using. Reviewed on: 16th May 2025

Wait times are shorter on the NHS!!

Aviva do everything and anything not to pay or refer you to needed services! Their turn around on decisions is appalling considering you go to them to because of the NHS waiting lists, and they always try not to move forward in supporting you. DO NOT BOTHER! Reviewed on: 13th May 2025

Had a really good experience with Aviva for my partn...

Had a really good experience with Aviva for my partners back operation. They paid for everything in full from start to finish, we did have to wait on the phone for about 30 mins initially but I guess that's better than the NHS wait times. In fairness we did speak to a comparison site initially so they could make sure we actually had the level of cover we needed with them. But anyway, all round, really impressed! Reviewed on: 10th May 2025

They do everything possible to make it hard to make...

They do everything possible to make it hard to make a claim. Won’t even accept andr letter for a referral, make you get the dr to complete another form they they charge for and takes ages to sort. The firm even won’t print ! Outrageous Reviewed on: 1st May 2025

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