Aviva Health Insurance Reviews

Shame they have turned to such a bad company

I know they are a business but have their business plan in a mess. Instead of making money from loyal customers I think they are on a push to make as much as possible by ripping off loyal customers. Policies flying up, service dropping like a led...

I know they are a business but have their business plan in a mess. Instead of making money from loyal customers I think they are on a push to make as much as possible by ripping off loyal customers. Policies flying up, service dropping like a led balloon. I have made one claim in 5 years and been stung. £7,000 out on policies and £600 of treatment which I had to pay £300 of. Policy went up £400 this year for daring to use policy. What made things even worse was having decent hospitals taken off my list without information. Son had seizure and was sent 2 hours to a house in a shocking part of London down some rough side street into someone's dirty house Aviva called a clinic. I called so called clinic to ask where I could parked and was told "that's not my problem, find one yourself".
Shocking from start to finish.

JasonLevel 1

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Slow slow slow claims service

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for...

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for it to be 3 months so it was before my policy started. No it isn’t the same thing, no it isn’t a pre-existing condition. I now have to wait four weeks for a doctors appointment to fill out a form then a further five days for Aviva to make a decision. Unacceptable. I would be seen quicker with the NHS (that’s if I haven’t collapsed with heart failure by then).

CJLevel 1

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Thanks for looking after me

Cancer diagnosis 7 years ago, very worried about money Aviva acted very quickly and took all the worries from me. Iam now much better. Thank you Aviva.

Mark chambersLevel 1

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Unhappy with breadth and level of cover

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at ...

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at deaths door.

Tony GodleyLevel 1

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A pleased customer

I've had a positive experience using aviva. Thanks

Grant MccallLevel 1

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Aviva - good all round provider

Health insurance in particular excellent value, good internet marketing site.

Anne CullinanLevel 1

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Helpful Service

Clear policies and helpful service when making a claim

Alistair SmithLevel 1

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GOOD COVERAGE

Good coverage relevant to age and income, easy to set up when also purchasing a house. The benefits and coverage offer a lot, should a pay out ever be required.

Francesca WisdomLevel 1

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Excellent value

I have been with Aviva for critical illness cover for years as I cant find better cover elsewhere.

Ryan BatemanLevel 1

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Not very responsive and not competitive.

A company that seems determined to bombard with material but does little to evince confidence in their product.

David NicholasLevel 1

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I have been a customer of Comfort for many years. Comfort by name Comfort for exceolent service

ALL GOOD. NO COMPLAINTS WHICH CANNOT BE SAID FOR A NUMBER OF OTHER CO;S

Brian GilbertLevel 1

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was ok

had some problems claiming my money but overall they were keen to help.

AnonymousLevel 1

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Sympathetic without being condescending

My husband has suffered 2 strokes & gone through treatment for throat cancer in the last 2 years. When I phoned Aviva after the most recent stroke they were extremely helpful & I was very happy with the service I got from them.

Andrea GoodheartLevel 1

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Linked Common Cold as pre conditon

Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and...

Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and then they link to such common symptoms.

GauravLevel 1

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Aviva health care

Luckily not had to use it but good to have it as a back up. Time will tell how good they are when it comes to an actual claim

Simon HeffernanLevel 1

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Brilliant

Great service from start to finish. Great customer experience on the phone lines.

beverley thwaitesLevel 1

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Fantastic health insurance

I'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult...

I'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult time much easier

Rachael GoodwinLevel 1

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great service and even seem to care about the customer !

I have had health insurance with this company for two decades and they have been delightful to deal with , well-trained staff off great advice when switching products and cover and any claims have been dealt with efficiently and promptly

Julie SmithLevel 1

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Recently claimed for pulling my back

The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full...

The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full directly to the physiotherapist. No other problems with the claim, great service.

AMANDA EDWARDSLevel 2

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Unbelievable

My experience was incredible my auntie has copd and ashma and this company covered everything that needed to be sorted....

Deny EditingLevel 2

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