Aviva Health Insurance Reviews

Ratings based on 39 reviews Last review 3 months ago

Aviva health insurance reviews can help to you to get the inside track on life as a Aviva health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of...

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Aviva health insurance reviews can help to you to get the inside track on life as a Aviva health insurance customer before you take out a policy. Making sure that you find the best health insurance provider for you can help to give you piece of mind...which is were we come in! Smart Money People in the UK's leading financial services review site. Our mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Aviva health insurance review today!

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Your Health Insurance Reviews (39)

1st September 2020

Con artists

I was with bupa for over 15years through my works health insurance and not a problem even when my wife developed a condition that needed lots of treatment bupa were fantastic, then the company changed providers and whent with aviva that's when it all...

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I was with bupa for over 15years through my works health insurance and not a problem even when my wife developed a condition that needed lots of treatment bupa were fantastic, then the company changed providers and whent with aviva that's when it all changed, aviva say they won't cover treatment if that treatment doesn't cure the condition permanently, they fail to mention this beforehand, absolute con artists,

10th August 2020

Speedy Diagnostic that excludes diagnostic

So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues...

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So, you buy this insurance thinking that you pay a little extra to avoid long waiting lists in this pandemic in case you need diagnostics whether anything is wrong - it's in the name - Speedy diagnostic, skip queues etc.
But once you need diagnosing (ultrasound is means to diagnose something afaik), then it isn't included, so essentially you have to join NHS queues to have it done. Of course they say it's in the term and condition however I failed to find where. Complete and utter waste of money!

5th August 2020

Rip off on child's health insurance premiums.

I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I...

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I bought health insurance policy for my kid when he was not even 2 y.o. - I was an older mother, he started having bad colds when starting nursery - so I bought for the peace of mind. 5 years on, not a single claim - the premium is up almost twice. I tried to talk to them about it last year, wondering what happened to "no claim bonus" - no result, the agent was absolutely dreadful. Avoid this company, try something different for the sake of your money, or just set money aside as your emergency fund.

15th July 2020

Pointless

We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard w...

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We took this out for entire family. Every time we wanted to go private they had a reason why we couldn’t, even though when we bought the policy they were reassuring us it would be used for anything other than pre existing conditions. It was such hard work getting any treatment/ appointments through them it was easier just to wait for nHs appointments

24th June 2020

Disappointed

from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters...

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from initial contact to claim to the decision took over 3 weeks. They declined my claim despite never having my current complaint before. This company is not a company to do business with. I have today cancelled my account with them. To make matters worse this was my first claim. Dont be fooled by what they tell you to get your money. Stay well clear. You have been warned.

21st May 2020

Avoid at all costs

10 years a customer, never claimed once, pay over 100 monthly. During pandemic i call only to be told I cannot see a GP....

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10 years a customer, never claimed once, pay over 100 monthly. During pandemic i call only to be told I cannot see a GP.

Soon after i want to cancel then they start dragging their feet until i become confrontational.

There are some experiences we shouldn't go through in life, this is one expensive experience. I am here to advise people to avoid such experiences as it never ends in your favour

10th April 2020

Don't waste your time or money

I paid up to this service through my company healthcare. It has been the case of endless calls and emails; endless assurances that they will set up my account....

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I paid up to this service through my company healthcare. It has been the case of endless calls and emails; endless assurances that they will set up my account.
Beyond being frustrating, Aviva have proven themselves incompetent and incapable of even setting up customers who have paid for the service.
Right now, over a month has passed by and I have no access to this 'benefit'. I've used other private health providers for most of my adult life. Aviva is by far the WORST.
Avoid at all costs.

9th April 2020

NEVER, NEVER, NEVER USE THESE PEOPLE, RIP OFF!!!!

Had a policy through my business for 3 years, one claim, one refusal, arrogant staff when I explained that I wanted to cancel my policy, I was greeted with a smug laugh, now saddled with a £5000 bill!!

6th April 2020

Clowns or thieves?

As quite a few others here, after many years of paying my fees and never claiming, I found myself in need of a doctor consultation online and I tried to obtain one through their promised online doctor appointment service. The first obstacle, you have...

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As quite a few others here, after many years of paying my fees and never claiming, I found myself in need of a doctor consultation online and I tried to obtain one through their promised online doctor appointment service. The first obstacle, you have to do it through their app: this turns out to be cumbersome, unfriendly, unnecessarily complicated, obtuse and over demanding. I am not sure if this app has been designed with an intent of taking the mickey or just by a bunch of unqualified ignorant but arrogant dunces. Never mind, however, once you have done all you had to do, including finding an access code which should be in your policy but isn't, you find that it does not work. It just doesn't. There is a number for support but it does not answer except with a message that they don't take calls because of the current situation. Thanks a bunch, you thieves. Shame on you Aviva, I spent so many thousands with you over the years and this is what I get the first time I need you. Shame.

29th March 2020

Ripp off merchants

The GP app does not work in spite of repeated emails. Resources given to NHS England due to pandemic which is fine with me. However these ripp off bastards expect me to pay my regular premiums and NOT ABLE TO ACCESS ANY BENEFITS !!!!

11th December 2019

Shame they have turned to such a bad company

I know they are a business but have their business plan in a mess. Instead of making money from loyal customers I think they are on a push to make as much as possible by ripping off loyal customers. Policies flying up, service dropping like a led...

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I know they are a business but have their business plan in a mess. Instead of making money from loyal customers I think they are on a push to make as much as possible by ripping off loyal customers. Policies flying up, service dropping like a led balloon. I have made one claim in 5 years and been stung. £7,000 out on policies and £600 of treatment which I had to pay £300 of. Policy went up £400 this year for daring to use policy. What made things even worse was having decent hospitals taken off my list without information. Son had seizure and was sent 2 hours to a house in a shocking part of London down some rough side street into someone's dirty house Aviva called a clinic. I called so called clinic to ask where I could parked and was told "that's not my problem, find one yourself".
Shocking from start to finish.

7th November 2019

Slow slow slow claims service

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for...

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The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for it to be 3 months so it was before my policy started. No it isn’t the same thing, no it isn’t a pre-existing condition. I now have to wait four weeks for a doctors appointment to fill out a form then a further five days for Aviva to make a decision. Unacceptable. I would be seen quicker with the NHS (that’s if I haven’t collapsed with heart failure by then).

28th July 2019

Unhappy with breadth and level of cover

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at ...

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I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at deaths door.

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