Write a review

Newsletter

Go to business site

Aviva: Health insurance reviews

Name: Health insurance
Rating: 2.74 (216 reviews)

View other Aviva products

2.74

Based on 216 reviews, last reviewed 29th Oct 2026

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

20%

69%

Latest highest rating:

4

Health insurance Easy to use website and full of information. Easy to navigate around. Reviewed on: 13th October 2026

Latest lowest rating:

1

Appalling Mental Health Service Two Months No Treatment Absolutely disgraceful service from Aviva. Over two months trying to access mental health treatment through their mandatory provider, Onebright, and s... Read more Reviewed on: 29th October 2026

Read all reviews Write a review

About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Review Aviva: Health insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Aviva Health insurance reviews (216)

Appalling Mental Health Service Two Months No Treatment

Absolutely disgraceful service from Aviva. Over two months trying to access mental health treatment through their mandatory provider, Onebright, and still no suitable therapist or workable solution. Onebright drip-feeds unsuitable or unavailable therapists, creates endless delays and now refuses to source further compatible options. I have repeatedly asked Aviva to intervene, yet nothing has been resolved. Instead, they simply reiterate that I must remain on their mandatory pathway. How can Aviva claim to care about customers' mental health while failing to intervene when its own provider cannot deliver treatment? I am not asking for special treatment. I am asking for the bare minimum: access to the healthcare I am insured to receive. Aviva chose this provider. Aviva should take responsibility for its failures. Instead, customers are left fighting for the care they've paid for. Completely unacceptable. Reviewed on: 29th October 2026

Unexpectedly I needed my cataracts done having had a...

Unexpectedly I needed my cataracts done having had an inspection done at Spec Savers. He wrote a letter for me to forward to Aviva Health telling them the exact situation and saying that I needed them done urgently. NHS would take 4 months for an initial inspection then 6 months before the op. As my sight was deteriorating rapidly I decided to use my Aviva Health insurance. I had to wait ages for the phone to be answered every time I rang, and right from the beginning Aviva tried to make out that I knew I was suffering from cataract problems when I joined them the previous December. I wasn’t given the slightest idea of this situation (no letter was given to me or mention of this until the final appointment.) Week after week went by and the surgeon was booked to do the op. privately in July - both within two weeks of each other. Finally, after endless phone calls which caused me considerable stress - I am 77 years of age - Aviva said they weren’t going to pay! As the op. was due by the time Aviva told me this, I was more or less forced to go ahead and finished up paying almost £10,000 for the surgery. I am happy to report that it was successful but absolutely no thanks to Aviva! Reviewed on: 25th October 2026

Health insurance

Easy to use website and full of information. Easy to navigate around. Reviewed on: 13th October 2026

I have used Aviva for years, they are very useful Cu...

I have used Aviva for years, they are very useful Customer Service to talk through the plans and Insurance that you need to suit your lifestyle. I have always found the price competitive on comparison websites.! Reviewed on: 12th October 2026

Top class customer service staff.

Very easy to make a claim and customer service excellent. Smooth process to move forward after first contact to treatment. Reviewed on: 12th October 2026

Dreadful, dishonest thieves

Terrible experiences throughout the last year of cover. Incorrect advice given that delayed treatment, claims refused (but eventually paid - you have to persevere) and dreadful customer service. But none of my complaints were upheld…despite all the errors that they admitted. Reviewed on: 23rd September 2026

Great competitive prices, great customer service, ea...

Great competitive prices, great customer service, easy to deal with Reviewed on: 2nd September 2026

They don't think about people they think only about...

They don't think about people they think only about the money , last year i lose about them a thousand pounds for surgery Reviewed on: 21st August 2026

Creative Insurance Company

There is an easy method for claims settlement and also hassle free customer service provided by the advisors. Reviewed on: 20th August 2026

Rapid resolution - no complaint necessary.

An issue with payment for a treatment was rapidly resolved by Aviva and enabled things to move forward and be resolved within a week. A member of staff took ownership of the case and worked with other departments and external bodies to resolve matters without the need for a complaint. Reviewed on: 20th August 2026

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Health Insurance
from The Exeter 3.52 from 4 reviews
Health Insurance
from General and Medical Health Insurance 4.21 from 4 reviews
Health Plan
from AXA 2.69 from 46 reviews

Want to see more from Aviva?

Business Insurance
from Aviva 4.31 from 11 reviews
Annuity
from Aviva 4.30 from 18 reviews
Car insurance
from Aviva 4.23 from 627 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub