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Aviva: Health Insurance reviews

Name: Health Insurance
Rating: 1.93 (187 reviews)

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1.78

Based on 187 reviews, last reviewed 14th Aug 2025

No new 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

18%

72%

Latest highest rating:

5

Very easy producure, making a claim, tracking the st... Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions. Reviewed on: 13th June 2025

Latest lowest rating:

1

Made a claim in July for a broken tailbone (Chronic... Made a claim in July for a broken tailbone (Chronic Pain), and keep trying to contact them but took me days to get a phone number and longer to get an... Read more Reviewed on: 14th August 2025

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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insurance reviews on Smart Money People can give you valuable insight into the provider and its policies.

Find out how long policyholders have had their health insurance with Aviva and how satisfied they’ve been so far. Learn what is and isn’t covered under the health insurance policy to decide if it suits your requirements. Read about genuine experiences with the customer service team to learn how swiftly Aviva resolves customer concerns. Find out more about the wellbeing services available and how often existing customers use them. Make an informed decision about your new policy by reading our Aviva health insurance reviews.

If you have a health insurance policy with Aviva, share your experience with others. Tell us what level of cover you have and whether you’ve been satisfied with your choice. Have you made a claim on your policy, and if so, how quickly did you receive the payout? Are there any aspects of the insurance that you feel could be improved? Would you renew your policy with Aviva and recommend it to your family and friends? Write an honest Aviva health insurance review today. Together, we can help people like you make better financial decisions.

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Aviva Health Insurance reviews (187)

Made a claim in July for a broken tailbone (Chronic...

Made a claim in July for a broken tailbone (Chronic Pain), and keep trying to contact them but took me days to get a phone number and longer to get an email. There has been no action on my claim and no contact from them. messaged them using the chat, but I have to leave my desk and by the time I come back they have closed the chat and all the information. I have emailed them for an update multiple times and 0 response. I would not recommend this service to my worst enemy. There is 0 care and seem to actually put up barriers to make any progress in any form of claim. Reviewed on: 14th August 2025

Poor oncology team, poor communication style.

I unfortunately had cancer and my local private hospital referred me to a London hospital because the only surgeon who did what I needed was there. Aviva didn’t like that and while I was sat in the waiting to go to the hospital a girl on the line talked to me in a derogatory and condescending manner to say yes on this occasion they will cover the costs….. this was a life preserving operation I needed and they quibbled about it. The same through the whole process, the aviva staff treat you like a dog that’s insured, a lot of junior staff on the telephones who remind me of “computer says no” mentality. Healthcare insurance is taken out to make your health care easier, not have a battle with a bunch of juniors. I gave up telephoning in the end because I couldn’t face additional stress of dealing with these people on the phone, I only email. My healthcare plan is through work but I would not choose these if I took healthcare out personally. Reviewed on: 1st July 2025

Very easy producure, making a claim, tracking the st...

Very easy producure, making a claim, tracking the status online and always able to speak to someone if you have any questions. Reviewed on: 13th June 2025

Aviva scam health insurance

Have been paying Aviva for health insurance for my family for over 10 years. First time I have ever tried to use it and beyond a digital gp appointment I have been unable to progress a claim. Meanwhile I’m 5 weeks post injury and not on any list to see specialist that was referred by digital gp appointment. Can’t get anyone on the phone to progress nor online. No customer services outside of Monday to Friday. A total con, I’ve spent in excess of £12000 over my time with them for gp appointment. Terrible. Reviewed on: 25th May 2025

Not worth, just headache and surprise bills.

I used Aviva as part of my work health plan. The excess to pay is ridiculous. £250 for a service that you can have exactly the same on NHS. Not worth using. Reviewed on: 16th May 2025

Wait times are shorter on the NHS!!

Aviva do everything and anything not to pay or refer you to needed services! Their turn around on decisions is appalling considering you go to them to because of the NHS waiting lists, and they always try not to move forward in supporting you. DO NOT BOTHER! Reviewed on: 13th May 2025

Had a really good experience with Aviva for my partn...

Had a really good experience with Aviva for my partners back operation. They paid for everything in full from start to finish, we did have to wait on the phone for about 30 mins initially but I guess that's better than the NHS wait times. In fairness we did speak to a comparison site initially so they could make sure we actually had the level of cover we needed with them. But anyway, all round, really impressed! Reviewed on: 10th May 2025

They do everything possible to make it hard to make...

They do everything possible to make it hard to make a claim. Won’t even accept andr letter for a referral, make you get the dr to complete another form they they charge for and takes ages to sort. The firm even won’t print ! Outrageous Reviewed on: 1st May 2025

Aviva is Useless at Providing

Aviva is a unless! When you actually need help, all you get is endless waiting, pointless admin, and zero support. I urgently needed to see a specialist — that's what private insurance is for, right? After nearly an hour on hold, I was told I needed my GP signature, even though it’s a three-week wait. an Aviva digital GP gave me a referral the next day, but Aviva still blocked me. They are quick to collect premiums but vanish when it’s time to deliver. Avoid Aviva if you value your health, your time, or your sanity. Hashtags: #AvivaFail #PrivateHealthScam #AvivaInsurance #CustomerServiceFail #HealthInsuranceScam #AvoidAviva #HealthcareNightmar Reviewed on: 28th April 2025

Hospital charged me a fortune, it was like a fraud,...

Hospital charged me a fortune, it was like a fraud, Aviva didn't provide the requested information, proof of payments they did, invoices from the hospital they received, they just do not want to really help you. They make you jump through so many hoops, I've phoned many times and it's always a bad experience. If it wasn't for my work i wouldn't have used them, now i need to pay about 1000k in total for just a simple health issue i had, cash back companies, are far better than Aviva. Reviewed on: 14th April 2025

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