Woeful Digital GP Service

Cancelled without notifying me then a totally different GP left a voicemail to te me he was on video waiting for me. Useless and incompetent.

Reviewed on 21st May 2022

Simon Durkin

Disgusting!

Wanted some preemptive counselling for my nine year old. They talked me round in circles and did absolutely everything they could not to help the child. Absolutely disgusted by them. Have left immediately. I just want health security for my family and am Read more

Wanted some preemptive counselling for my nine year old. They talked me round in circles and did absolutely everything they could not to help the child. Absolutely disgusted by them. Have left immediately. I just want health security for my family and am willing to pay yet I've just spent hours on the phone fighting for my daughter to no avail. Worse support that the poor NHS. At least the NHS Has its heart in the right place. I repeat: disgusting.

Reviewed on 18th May 2022

Danielle Holden

False assurances and mis-sold insurance

A complete waste of money! Beware when taking out a medical insurance policy to cover you in the event of illness and inability to work. At a time when you are unwell and at your most vulnerable, Aviva will not pay out for the first month and will keep yo Read more

A complete waste of money! Beware when taking out a medical insurance policy to cover you in the event of illness and inability to work. At a time when you are unwell and at your most vulnerable, Aviva will not pay out for the first month and will keep you waiting without financial support for a number of months. They will also bring up your whole medical history and try to find an excuse not to support your claim.

Reviewed on 10th May 2022

Alison Luxford

The Worst! - try to wheedle out of paying legitiate clam

I took out Aviva Healthcare for me and my wife in April Last year - they asked about any conditions or treatments in the prior 5 years - I confirmed hat there weren't any. I renewed the policy last month and initiated a claim as my doctor had recommended Read more

I took out Aviva Healthcare for me and my wife in April Last year - they asked about any conditions or treatments in the prior 5 years - I confirmed hat there weren't any. I renewed the policy last month and initiated a claim as my doctor had recommended a colonoscopy (Due to my dad dying of Bowel cancer 12 yrs ago), when I started the claim, they looked at my records and saw that I had previously had a colonoscopy July 10th 2016 - 6 Years ago.... they refused to honour the claim stating that I had had a a investigation (Which found nothing) withn 5 Years... I pointd out that it was 6 years ago... and they defaulted to he start date of he policy - April 24th 2021 - which was 4 Years and 10 months after my previous investigation ... and have now said that as I consulted my doctor.. I would have to wait another 5 years before they would consider covering this procedure how is this effective preventative support... in five years, a Polyp can go from being harmless to stage 4 inoperable cancer!!!

Reviewed on 3rd May 2022

chris jones

Avoid like the plague

Dreadful service. From the first call, their attitude was ‘how are we going to get out of this?’ Wish I’d stuck with BUPA.

Reviewed on 20th April 2022

Russell Wailes

Thieves

This Company took over my previouse insurer. I have been with them for 40 years and currently pay them £650 a month. You take insurance out for those occasiions when you need medical help especially life saving. A number of times over the last 40 years Read more

This Company took over my previouse insurer.
I have been with them for 40 years and currently pay them £650 a month.
You take insurance out for those occasiions when you need medical help especially life saving.
A number of times over the last 40 years I have had to pay up to £3600 out of my own pocket.
Now they have given 6 months notice they won't cover my heart condition.

With insurance some people claim and some people like my wife never claim. Thats why we insure in the first place.

This company is a disgrace and I wish I had never heard of them.

If your thinking of useing them DON'T you will be sorry. Once they refuse treatment it's to late to go somewhere else and you can die for all they care.

Reviewed on 15th April 2022

John Russell

Any means not pay

I cannot recommend this company based on my own experience, when I needed them most they basically called me a liar (without actually saying it) and said they couldn't pay based on we couldn't prove when the illness started, even though it was on my docto Read more

I cannot recommend this company based on my own experience, when I needed them most they basically called me a liar (without actually saying it) and said they couldn't pay based on we couldn't prove when the illness started, even though it was on my doctors record. Avoid these charlatan's.

Reviewed on 4th April 2022

Steve

Sneaky and dishonest

I have had numerous surgeries from 2010 so felt I would like to cover me and my husband going forward as we got older. I have only had call to phone in two years (and £3000) and have been dismissed by automaton customer service reps both times, who turn a Read more

I have had numerous surgeries from 2010 so felt I would like to cover me and my husband going forward as we got older. I have only had call to phone in two years (and £3000) and have been dismissed by automaton customer service reps both times, who turn a genuine query or request for mere advice, into an interrogation about how long you have experienced symptoms, with the sole purpose to stitch you up by inferring everything is before you were insured, so you're not covered. As an extreme example I asked the representative if I came to them with a brain tumour, would me having a headache when I was seven count as a pre-existing condition, and, to her robotic credit, she said it would depend on my policy. Avoid.

Reviewed on 29th March 2022

ALTH

Terrible Service. Waste of Money

Terrible service. You pay for health insurance make a claim and they just ignore you. Health insurance is supposed to make things quicker and easier to get medical care. Not with Aviva. Its just an exceptionally stressful experience.

Reviewed on 28th February 2022

Darren White

Not worth the paper

The claims authorisation process is very long and drawn out. They will try their hardest to make claiming difficult for genuine and fully covered incidents. We have cancelled and concluded that self funding medical insurance is the way forward.

Reviewed on 10th February 2022

Roz Murphy

Terrible Service. Should be illegal

The whole experience is dreadful. Beware - there are much better providers out there from my experience...

Reviewed on 24th January 2022

Lenny Khan

Avoid. Just awful.

Was told my procedure was authorised. Took my full years premium.£3K Then told me I shouldn't have been told it was authorised. Silly mistake by the claims advisor. Sorry. Won't honour it even though they agree it's recorded on the call. I've dealt wit Read more

Was told my procedure was authorised.
Took my full years premium.£3K
Then told me I shouldn't have been told it was authorised. Silly mistake by the claims advisor. Sorry. Won't honour it even though they agree it's recorded on the call.
I've dealt with many health insurance companies. Aviva health is by far the worst.
Other reviewers agree. But Aviva make sure that their Trustpilot reviews appear on any websearch because those are artificially high.

Reviewed on 19th January 2022

Dr Laura Woodward

Hopeless Service

I joined about 5 months ago. Recently I tried to get a doctors appointment via the AvivaGP App. It took many days to secure an appointment. When I queried this I was told that they don’t have enough doctors to meet customer demand so were busily recruitin Read more

I joined about 5 months ago. Recently I tried to get a doctors appointment via the AvivaGP App. It took many days to secure an appointment. When I queried this I was told that they don’t have enough doctors to meet customer demand so were busily recruiting. I eventually secured an appointment for the following week but the doctor didn’t turn up for the appointment (which was via the app). I complained and was told that the doctor had to deal with an unexpected personal issue and the support team hadn’t got round to rearranging the appointment. Aviva customer service staff said this was a one-off and rearranged another appointment for me. For the new appointment I was given a 30 minute time period and told that a doctor would phone me during that period. I made sure and had a strong signal and waited for the phone call at the agreed time. 40 minutes later the doctor never called. From my experience in am not convinced that Aviva have any doctors supporting their service. I have no confidence in them providing any level of service but they are efficient at taking your money every month

Reviewed on 5th January 2022

Gareth Howells

A complete waste of money

Went through all the hoops to be told that Avivs will not pay for radiotherapy on my hand. I went to an Aviva approved consultant who referred me to another consultant for treatment. Aviva will not pay so am paying for it myself. They are not even paying Read more

Went through all the hoops to be told that Avivs will not pay for radiotherapy on my hand. I went to an Aviva approved consultant who referred me to another consultant for treatment. Aviva will not pay so am paying for it myself. They are not even paying for the initial consultant action as this is within my excess and the radiotherapy consultation was free. All they effectively did was complicate matters and cause delay. I absolutely cannot recommend this company to anybody, especially somebody in need as they will only cause delays through their protocols

Reviewed on 7th December 2021

David Cowie

Total con

Honestly the biggest con. Our policy is worth 19k a year, they refuse treatment, try and force you to do everything via zoom, you don’t get to choose your dr, they force you through triages so they put people off accessing care, they only allow you to use Read more

Honestly the biggest con. Our policy is worth 19k a year, they refuse treatment, try and force you to do everything via zoom, you don’t get to choose your dr, they force you through triages so they put people off accessing care, they only allow you to use some of the least qualified and least exspensive physios etc it’s just a total sham. I’m so annoyed we ever moved from AXA. I would have spent far less just paying for everything directly myself. Total con.

Reviewed on 30th November 2021

George Berkley

Awful

Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared aft Read more

Well, I have bought a health insurance FMU in which I agreed at the beginning of the policy to aviva request my full medical records and send a copy to me (which they never did) they sent me my underwriting exclusions just according to what I declared after several weeks without even checking my medical records, 5 months later I did a claim for a gastroenterologist and after almost 4 weeks they declined my claim because I had last year a pain in my rips and left side of my abdomen, whilst my current claim was about completely different symptoms and the only "similarity" was a pain in the upper abdomen and center no even in the same area as my left side pain last year they refused to cover claiming that is the same condition when I didn't even get any diagnosed from the GP by the NHS last year when I had that rib pain, so basically if you ever had even a pill for your stomach in your records it doesn't matter what your symptoms are when you do the claim they'll find a way not to cover, so in that case if I had pancreatitis same area of pain in the abdomen they won't cover because I had a rib pain last year for which I didn't get treatment or diagnosed but yes for them obviously is linked. Why do they offer a FMU if they won't check the medical records and state from the beginning what they are not covering instead they choose to make me waste my time and be as neglected or worst than the NHS with waiting times and resources. I cancelled my policy obviously and I wouldn't recommend aviva to anyone at all. Try with another insurance and make sure they do check your medical records from the beginning.

Reviewed on 15th October 2021

Maria

3 year moratorium turns to 5

Aviva could not care less when you phone to make a claim; it became clear at the outset that the person taking the call was just after a way to find any evidence at all to stop them paying out. When I brought my insurance I was told I had a 3 year morator Read more

Aviva could not care less when you phone to make a claim; it became clear at the outset that the person taking the call was just after a way to find any evidence at all to stop them paying out. When I brought my insurance I was told I had a 3 year moratorium, however when I phoned to claim that somehow became 5? They blamed this on the insurance broker and a misunderstanding, but honestly it was apparent from the outset that they were going to move heaven and earth not to pay out. I feel I've been paying out every month for worthless cover. The staff member thought I'd started my policy in July 2019 and wouldn't pay because of the amazing time-travelling moratorium, but when I pointed out my cover started in December 2019 somehow, by sleight of hand, had I had my cover for 3 months longer I actually would have been covered. How does that work?

Reviewed on 22nd September 2021

Scottie

Doesnt cover emergency

My partner went to A&E and NHS and was told they needed to have surgery urgently or go blind. We called Aviva who we have had insurance with for over a year and never used. We were told it would take two weeks to get the surgery done. If we waited that lo Read more

My partner went to A&E and NHS and was told they needed to have surgery urgently or go blind. We called Aviva who we have had insurance with for over a year and never used. We were told it would take two weeks to get the surgery done. If we waited that long my partner would be permanently blind. Do not buy this insurance. It isnt worth the paper it's written on. Absolutely horrible

Reviewed on 18th September 2021

Teressa Miller

Disgusting

Aviva is hands down the worst health insurance company I have ever been with unfortunately I have no choice as through my work but will be raising this with HR. It is very true per the other comments that customer service will do anything to find a way no Read more

Aviva is hands down the worst health insurance company I have ever been with unfortunately I have no choice as through my work but will be raising this with HR. It is very true per the other comments that customer service will do anything to find a way not to cover more than an initial appointment. Full diagnosis is not covered even though my policy says it does. I am left with no proper diagnose or management plan. I fail to understand what the point is of having this insurance. Not worth your time or money. AVOID.

Reviewed on 6th September 2021

MJ

Comprehensive policy that is almost impossible to claim on

Do not take out a policy with these f*ckwits, they will find a way to weasel out of a claim any way they can.

Reviewed on 4th September 2021

icetonky