25th September 2017
Excellent value
I have been with Aviva for critical illness cover for years as I cant find better cover elsewhere.
Your Health Insurance Reviews (18)
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13th September 2017
Not very responsive and not competitive.
A company that seems determined to bombard with material but does little to evince confidence in their product.
6th September 2017
I have been a customer of Comfort for many years. Comfort by name Comfort for exceolent service
ALL GOOD. NO COMPLAINTS WHICH CANNOT BE SAID FOR A NUMBER OF OTHER CO;S
15th July 2017
Sympathetic without being condescending
My husband has suffered 2 strokes & gone through treatment for throat cancer in the last 2 years. When I phoned Aviva after the most recent stroke they were extremely helpful & I was very happy with the service I got from them.
16th November 2016
Linked Common Cold as pre conditon
Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and...
Read morePlease avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and then they link to such common symptoms.
15th August 2016
Aviva health care
Luckily not had to use it but good to have it as a back up. Time will tell how good they are when it comes to an actual claim
13th August 2016
Brilliant
Great service from start to finish. Great customer experience on the phone lines.
13th August 2016
Fantastic health insurance
I'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult...
Read moreI'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult time much easier
12th August 2016
great service and even seem to care about the customer !
I have had health insurance with this company for two decades and they have been delightful to deal with , well-trained staff off great advice when switching products and cover and any claims have been dealt with efficiently and promptly
1st August 2016
Recently claimed for pulling my back
The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full...
Read moreThe process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full directly to the physiotherapist. No other problems with the claim, great service.
29th March 2016
Unbelievable
My experience was incredible my auntie has copd and ashma and this company covered everything that needed to be sorted....
12th March 2016
CheekyCharges Campaigner
Had it through work as a benefit - never any problems when needed!
12th March 2016
CheekyCharges Campaigner
Used them for a few years with work as part of my health insurance benefit. Never had any problems!
30th August 2015
Excellent, quick response
At work we have a Health policy with Aviva. I recently had to make a claim on it. Once the paperwork was across to them a customer representative called me to confirm my details and go through my...
Read more At work we have a Health policy with Aviva. I recently had to make a claim on it. Once the paperwork was across to them a customer representative called me to confirm my details and go through my claim.
Once this was done I had a further call back in the afternoon saying that they need my notes to process the claim.
This was done within 2 days, the next day they called to say that everything had gone through and that I could go ahead.
They provided an excellent service within their Health Insurance department.
24th March 2015
very good customer service
very good customer service and knowledgeable staff
27th October 2014
Simplest claims process really helped when I most needed it!
I was flooded by a burst water main on my road. This was the first time this had happened, so naturally I was a bit distressed to say the least. Fortunately Aviva really helped me by making the process of claiming as easy as possible. I think having a...
Read moreI was flooded by a burst water main on my road. This was the first time this had happened, so naturally I was a bit distressed to say the least. Fortunately Aviva really helped me by making the process of claiming as easy as possible. I think having a claims manager that was responsible for my claim really helped, no need to get somebody new up to speed every time
