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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.9 (199 reviews)

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1.90

Based on 199 reviews, last reviewed 16th Apr 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

19%

71%

Latest highest rating:

5

Easy to change coverage I added some extra coverage to my policy, the process was easy and the switchover from my old policy went through with no issues, it's good value for ... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

Aviva - avoiding supporting customers whenever possi... Aviva - avoiding supporting customers whenever possible. They will take any and every opportunity to delay, confuse, blame historic and anatomically-... Read more Reviewed on: 9th April 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Health insurance reviews (199)

Easy to change coverage

I added some extra coverage to my policy, the process was easy and the switchover from my old policy went through with no issues, it's good value for money. Reviewed on: 16th April 2026

During my recent experience with Aviva I have found...

During my recent experience with Aviva I have found them very helpful and caring. They have been very transparent and have delivered on everything they have said they would. Reviewed on: 16th April 2026

Aviva - avoiding supporting customers whenever possi...

Aviva - avoiding supporting customers whenever possible. They will take any and every opportunity to delay, confuse, blame historic and anatomically-unrelated health conditions to avoid having to pay out. You have to fight, chase and waste your own time to try and get something that they are contractually obligated to supply. I am taking them to the small claims court as a result. Avoid! Reviewed on: 9th April 2026

Really easy set up that helped me pick the right pla...

Really easy set up that helped me pick the right plan for what I needed. Reviewed on: 21st March 2026

Good website easy to navigate.

Good website easy to navigate. Good products Reviewed on: 21st February 2026

Through my employer I was a group scheme member BUT

Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. Supposed service standard - 10 working days. Today is the the 9th of February 2026 and the claim has still not been paid. Reviewed on: 9th February 2026

AVIVA Health insurance is bad for your bank balance.

Started in 2021 with a premium of £1117 year 2 went to £1739 then last year £2874 now £4362 after a £250 claim for a broken toe..don't get conned by their introductory offers/headline prices..... Reviewed on: 6th February 2026

AVIVA Health Insurance - Cold Stonewallers

My partner and I have tried to make genuine claims, but AVIVA ask so many questions and it appears they have an offshore company doing their assessments - as you get replies at 0500hrs. There customer service is awful and when my first claim was rejected - a call handler gleefully suggested that I should read the small print. One of their "overseas" reviewers suggested I may have a problem with alcohol. Reviewed on: 10th January 2026

Very bad experience with Aviva health insurance.

Very bad experience with Aviva health insurance. My son was critically ill and admitted to hospital for three days after choking, which led to a cardiac arrest. The medical team performed CPR, and he was placed on ventilator support because his lungs were in very poor condition. When he arrived at the hospital, there was no air in his lungs, and his ABG results were extremely poor. We contacted Aviva to make a claim, but they refused it, even though I have been paying nearly £50 per month. I contacted Aviva to make a claim and spoke with their customer care executive, who told me that this was not considered a serious issue. I do not understand what they would consider a serious issue, given the circumstances. This reflects very poor service, and I strongly do not recommend Aviva insurance anymore. Reviewed on: 16th December 2025

I cancelled my policy in its last month as I cant af...

I cancelled my policy in its last month as I cant afford it.I told them clearly I would not renew,sent back documents & blocked their number. They have taken money un authorised from my account as " First Payment"I am reporting this to my bank as fraud.Avoid these scamsters Reviewed on: 18th October 2025

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