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Aviva: Health insurance reviews

Name: Health insurance
Rating: 1.82 (196 reviews)

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1.82

Based on 196 reviews, last reviewed 21st Mar 2026

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

18%

72%

Latest highest rating:

5

Really easy set up that helped me pick the right pla... Really easy set up that helped me pick the right plan for what I needed. Reviewed on: 21st March 2026

Latest lowest rating:

1

Through my employer I was a group scheme member BUT Through my employer I was a group scheme member. I was asked to submit both an invoice and a receipt for a pacemaker check. This I did on 22/12/2025. ... Read more Reviewed on: 9th February 2026

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About this product

Aviva health insurance helps pay for private medical care for short-term injuries or illnesses.

You'll have access to a range of private hospitals and facilities that include Circle, Nuffield, Spire and NHS private units. Aviva won't increase premiums at first renewal if you haven't made a claim that's reduced your no claim discount level.

Aviva health insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Health insurance reviews (196)

Shame they have turned to such a bad company

I know they are a business but have their business plan in a mess. Instead of making money from loyal customers I think they are on a push to make as much as possible by ripping off loyal customers. Policies flying up, service dropping like a led balloon. I have made one claim in 5 years and been stung. £7,000 out on policies and £600 of treatment which I had to pay £300 of. Policy went up £400 this year for daring to use policy. What made things even worse was having decent hospitals taken off my list without information. Son had seizure and was sent 2 hours to a house in a shocking part of London down some rough side street into someone's dirty house Aviva called a clinic. I called so called clinic to ask where I could parked and was told "that's not my problem, find one yourself". Shocking from start to finish. Reviewed on: 11th December 2019

Slow slow slow claims service

The claims assistant was desperate to categorise my referral to a cardiologist as a pre-existing condition. I reported slight heart tremors in June but was given the ok by doctor. He asked how long had I had the heart tremors and he was desperate for it to be 3 months so it was before my policy started. No it isn’t the same thing, no it isn’t a pre-existing condition. I now have to wait four weeks for a doctors appointment to fill out a form then a further five days for Aviva to make a decision. Unacceptable. I would be seen quicker with the NHS (that’s if I haven’t collapsed with heart failure by then). Reviewed on: 7th November 2019

Thanks for looking after me

Cancer diagnosis 7 years ago, very worried about money Aviva acted very quickly and took all the worries from me. Iam now much better. Thank you Aviva. Reviewed on: 4th August 2019

Unhappy with breadth and level of cover

I pay a high monthly premium, but recently when I was advised by my GP to have some moles on my body investigated to makes sure they were not cancerous, I have still ended up with bills totalling £711.00. They seem to cover nothing unless you are at deaths door. Reviewed on: 28th July 2019

A pleased customer

I've had a positive experience using aviva. Thanks Reviewed on: 23rd July 2019

Aviva - good all round provider

Health insurance in particular excellent value, good internet marketing site. Reviewed on: 23rd September 2018

Helpful Service

Clear policies and helpful service when making a claim Reviewed on: 22nd September 2018

GOOD COVERAGE

Good coverage relevant to age and income, easy to set up when also purchasing a house. The benefits and coverage offer a lot, should a pay out ever be required. Reviewed on: 17th July 2018

Excellent value

I have been with Aviva for critical illness cover for years as I cant find better cover elsewhere. Reviewed on: 25th September 2017

Not very responsive and not competitive.

A company that seems determined to bombard with material but does little to evince confidence in their product. Reviewed on: 13th September 2017

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