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Aviva Car Insurance Reviews

Ratings based on 237 reviews Last review 2 weeks ago

Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review...

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Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Aviva before, you too can write a short Aviva car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (237)

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21st November 2018

Incompetent company caused a county court judgement against me

In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from...

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In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from Northampton county court claiming for the damage to theother car.. Contacted Aviva and forwarded all the documents received , they said it would be dealt with. It was not settled in time and I ended up with a CCJ on my credit history.

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19th September 2018

DO NOT BUY INSURANCE FROM AVIVA!!

Do not buy insurance from Aviva!...

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Do not buy insurance from Aviva!
Worst company to deal with when you submit a claim.
2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle which Aviva wrote off.
On July 27, 2018 I was involved in a car accident where the other driver came out of a side street and side swiped my vehicle. Police was called, and the other driver charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though rental cost were way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. Review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by other driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since accident and no compensation from Aviva.
Next stage is to get a lawyer and start litigation.
I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that.
I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva.
DO NOT BUY INSURANCE FROM AVIVA!

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19th September 2018

DO NOT BUY INSURANCE FROM AVIVA!!

Do not buy insurance from Aviva!...

Read more

Do not buy insurance from Aviva!
Worst company to deal with when you submit a claim.
2 months since a car accident where the other driver was at fault and charged and I still have not received a penny for my vehicle which Aviva wrote off.
On July 27, 2018 I was involved in a car accident where the other driver came out of a side street and side swiped my vehicle. Police was called, and the other driver charged since he was clearly at fault. Police filed a report, and, in turn, I submitted a claim with Aviva Insurance same day. Found out other driver has same insurance company. Aviva wrote off my vehicle though damage did not seem extensive to me. They low balled the value of my vehicle ($8,000 CDN). I made an argument that it should be more ($11,000 CDN) and submitted repair/upgrade bills to make my case. They responded that they will investigate but also pressured me into giving up my rental car within 5 days after the accident though rental cost were way below what I was entitled to. I was subjected to 2 lengthy interviews by Aviva that were more like interrogations questioning the accident and costs. Asked for a detailed written report from me and asked for a witness signature, Commissioner for Oaths, which resulted in lawyer fees. Before I obtained the signature, I sent a filled-out form (that had no instructions) to Aviva requesting a review to ensure it was completed correctly so it would not be rejected. Review came back good. I got the signature and submitted the form. It was rejected within 3 days by Aviva. Reason: "said loss was caused by" should have said "Collision" while I wrote in "Improper left turn by other driver". I refilled it out and got a new signature which resulted in more lawyer fees. 2 weeks since I submitted and still no response. I phoned the Aviva representative several times. No response and left voicemails. It is now Sep 19 and almost 2 months since accident and no compensation from Aviva.
Next stage is to get a lawyer and start litigation.
I have had insurance from Aviva for just over 10 years and paid them over $60,000 CDN in fees and this is how they treat you when you make a claim, and not a large one at that.
I have since cancelled my cars insurance, house insurance and cottage insurance with Aviva.
DO NOT BUY INSURANCE FROM AVIVA!

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