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Aviva Car Insurance Reviews

Ratings based on 209 reviews Last review 3 weeks ago

Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review...

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Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Aviva before, you too can write a short Aviva car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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3 20
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1 11

Your Car Insurance Reviews (209)

20th July 2018

Motor claim

I made a claim with aviva my car was a total loss after hitting the central reservation - within 48 hours I had money in my account to buy a new car ! This was amazing for me because I need a car for work as there is no public transport from where I live

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I made a claim with aviva my car was a total loss after hitting the central reservation - within 48 hours I had money in my account to buy a new car ! This was amazing for me because I need a car for work as there is no public transport from where I live

18th July 2018

Great customer service

I have been using Aviva for the last 3 years and I have so far been very happy with the service I have received. customer service has always been great when speaking on the phone and was very please to receive a discount on my renewal from using the...

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I have been using Aviva for the last 3 years and I have so far been very happy with the service I have received. customer service has always been great when speaking on the phone and was very please to receive a discount on my renewal from using the "Aviva driver app".

17th July 2018

Fantastic Service quick response

After a minor accident I can honestly say Aviva were amazing everything was clear and quick they processed my claim after I completed some forms online and it was so easy they emailed to keep me updated and were very helpful when I had questions

10th May 2018

Third party hit my vehicle

I was at a sheesha bar and staff notified customers a vehicle matching the description of mine was damaged. I rushed outside to see my vehicle rammed by a third party stolen vehicle and police at scene. My vehicle was a brand new car but i had bought...

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I was at a sheesha bar and staff notified customers a vehicle matching the description of mine was damaged. I rushed outside to see my vehicle rammed by a third party stolen vehicle and police at scene. My vehicle was a brand new car but i had bought it from a auction and got it repaired but i wasnt the best at filling away all reciept. I also serviced from Mercedes and really took pride in looking after it. The police advised me to contact my insurance company as i was screaming my head off about what had happened. Later that night i got around to telling aviva what had happed, gave my crime ref and they started from the start of claim giving me inccorrct advice. They explained to me first i was entitled to a standard courtesy car because i had no driver details. After thought the next day i rang back explaining i wasnt in the vehicle at time
Of accident so regardless its not my fault and the fact vehicle was stolen as i found out from
Police. They then changed their story to giving me a like for like vehicle. After agonising long stretch of me waitiing they decided to investigate mainly because i think of the value of the vehicle and the fact they wanted nay excuse not to pay me out. I coopearted as much as i could and at the time could not find reciepts due to my lack of organisation skills however they kept penalising me the fact i never had the vehicle repaired to a good standard, never had recipts at that specific, damage from the accident was inconsistent and that my emails provided were not mine and declined my claim. They also called my claim fraudulent indirectly by outlining their terms relating to cancellation if policy and if a claim is invalid or exagerated.I complained and explained addressing all the points however they maintained their stance due to
The high amount of pay out it would result in. I have proof of my vehicle as in perfect condition but upto their specifications it wasnt although mercedes never ever mentioned any major problems when servicing. Overall i would say PLEASE DO NOT TAKE OUT INSURANCE WITH AVIVA !!!!! They literally look for excuses not to pay out especially if its a new car and it will cost them fair amount. I would never ever take any policy out and will recommend to everyone not to take out any policy with aviva. I realised by my experience and further by researching amd found aviva is known for such scandals. If only i had researched before taking out insurance. Now i will be going to Financial Ombudsman Service. Please share my experience with all family and friends. I was gutted with my experience and heartbroken. They left me hopeless with no support and made me feel so vulnerable and it took me 6 months to mentally recover of the accident damage and their responses.

27th March 2018

poor service

I took out multi cover car insurance today on 2 cars but the recorded the wrong registered keeper details which i noticed when they sent the policy schedule.  I made 10 calls today and each time they apologised said they would amend but sent the new ...

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I took out multi cover car insurance today on 2 cars but the recorded the wrong registered keeper details which i noticed when they sent the policy schedule.  I made 10 calls today and each time they apologised said they would amend but sent the new policy schedule with the same error.  Truly useless at administration and the worst I have dealt with.

13th March 2018

Someone needs a mental check up to go to Aviva

Aviva is cheap than some insurance companies and at the time of buying is a good company. But that is about it. Rest everything else is also cheap....

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Aviva is cheap than some insurance companies and at the time of buying is a good company. But that is about it. Rest everything else is also cheap.

If someone gets stuck with them over a small something they will give you the worst time. A friend of mine was harassed by some team in their company because of a claim. His claim was termed fraudulent. He was threatened legal action. His policy got cancelled. The cherry on the cake was when all his policies with them were cancelled one by one. He stupidly had put all his policies with them. This should be a learning to all. Never put all your policies with one company. It will be like all eggs in a single basket. He got some relief finally at Ombudsman. He came to know that most cases at Ombudsman against an insurance company is Aviva. While he admits he was not careful in giving facts, Aviva's incentive seeking staff blew the thing out of proportion.

Just make a small mistake and they will hound you like rabid dogs. Many people on review sites are paid by insurance companies themselves. Insurance companies are not friends of anyone, least Aviva.

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