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Aviva Car Insurance Reviews

Ratings based on 192 reviews Last review 1 month ago

Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review...

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Aviva car insurance reviews on Smart Money People come from drivers like you! You can read these honest Aviva car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Aviva before, you too can write a short Aviva car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 109
4 55
3 20
2 1
1 7

Your Car Insurance Reviews (192)

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1st October 2017

Excellent Customer Service

Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed...

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Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed etc is always a breeze too. Top notch.

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1st October 2017

easy, good value with good customer service

I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured....

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I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured. The price was so competitive too.

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1st October 2017

Husband trashed front of car

Incredibly straightforward to get the car repaired. Claimed online, chose local repairer, took car in, it got fixed, paid the excess, took car...

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Incredibly straightforward to get the car repaired. Claimed online, chose local repairer, took car in, it got fixed, paid the excess, took car home.
No fuss or drama. It will certainly make me consider Aviva again for inssurance. Very happy with the service.

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1st October 2017

Good standard of repair

They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to...

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They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to see my number and never answered my calls

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29th September 2017

Car Insurance Blunder...by me

Made a few errors when changing my car, instead of taking advantage and using the situation to charge me extra as many companies would have done, their customer service advisor explained the best way to solve the problem, and did this for me. ...

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Made a few errors when changing my car, instead of taking advantage and using the situation to charge me extra as many companies would have done, their customer service advisor explained the best way to solve the problem, and did this for me. Extremely informative and friendly advice for such a big company.

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29th September 2017

Even they know they're terrible

When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their...

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When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their agents and the scrapyard before we got our car back (still not repaired). At least one of the many people I had to deal with admitted they'd screwed up and sent us £150 compensation.

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29th September 2017

Good renewal quote

It is time for me to renew my car insurance, and as usual I get a quote from my existing supplier. I always do my shopping, since as today, in my opinion, there is zero differentiation between them; they are commodities. Going always to the cheapest...

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It is time for me to renew my car insurance, and as usual I get a quote from my existing supplier. I always do my shopping, since as today, in my opinion, there is zero differentiation between them; they are commodities. Going always to the cheapest makes sense. However, this time I was impressed to see that my current supplier, Aviva, increased my insurance by an amount that keeps it being the best price... I knew the price would go up, insurance costs have gone up this year, but I was expecting to get hit with a big raise and having to change... It is refreshing to see an insurance firm that does not play the game of "quote a big raise in the renewal, and hope the customer renews blindly"... I was pretty pleased by that!

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