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Aviva: Car Insurance reviews

3.76
Based on 437 reviews, last reviewed 19th Feb 2024
100% decrease in 5 star reviews
in the past 90 days
60% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
48%
See only 4 star reviews
24%
See only 3 star reviews
6%
See only 2 star reviews
1%
See only 1 star reviews
21%

Latest highest rating:

4

I've got a great price for insurance I've got a great price for insurance Reviewed on: 10th February 2024
Sanu m's avatar
Sanu m

Latest lowest rating:

1

It’s taken 5 weeks from initial contact for them to... It’s taken 5 weeks from initial contact for them to organise an inspection of the vehicle which will determine whether it is viable to repair the car ... Read more Reviewed on: 19th February 2024
Peter R's avatar
Peter R

About the Car Insurance

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (437)

It’s taken 5 weeks from initial contact for them to...

1
It’s taken 5 weeks from initial contact for them to organise an inspection of the vehicle which will determine whether it is viable to repair the car the car was transported to an agents yard some 60 miles away only to be (allegedly) returned to a garage approx half a mile from where it was picked up Aviva have been organising the car to be picked up for the last three weeks and am still waiting, Do not purchase car insurance from Aviva they may beat other quotes but they will leave you stranded when you most need their assistance. Reviewed on: 19th February 2024
Peter R's avatar
Peter R

I've got a great price for insurance

4
I've got a great price for insurance Reviewed on: 10th February 2024
Sanu m's avatar
Sanu m

Go elsewhere for motor insurance

1
Trying to buy motor insurance. First you have tio fight your way past a very basic ill programmed chatbot. When you get to someone they are not very well educated nor very helpful. They do not tell you what the options are and when they think they have you hooked they send you a scant summary of a few words the nub of which is how much they want in cash. They do not summarise the proposed policy, tyey do not display knowledge of the product and they give definitely incorrect information and when you ask for such detail they simply cannot provide it. It is difficult to say what needs to be said without being accused of some sort of bias, but 3 of 4 people had very strong non British accents and were extremely difficult to understand and clearly knew little of what they were doing. Asked to speak to a supervisor and all that happened was that the call was diverted to music and left there. Gave up as was clearly intended. Several times this happened. Modern customer care in Aviva is totally absent. Bring back the old NU - they were at least slightly competent. Reviewed on: 30th January 2024
cowan's avatar
cowan

Aviva Zero are absolutely awful.

1
Aviva Zero is a hateful experience. Forget he greenwashing nonsense, provide proper customer support instead. Using a Live Chat on the website toa call centre in Inida is atrocious. Also, the approved repairers, at least in my area, are all terrible and have shocking reviews, plus they aren't even that near me, but to use a trusted local bodyshop I have to pay a £500 excess, and because I didn't take the overpriced legal cover I have to claim it back from the other party's insurer (non-fault on my part, they admitted full liability). Aviva try and trick you into using their repairer with promises of all sorts of courtesy cars and collecting yours etc, but that just bumps up insurance prices and has no bearing on the repair quality. They also tell you the repair won't be guaranteed by them for the next three years (which is irrelevant since I won't be with them after this year is done). Aviva Zero are worse than useless. Cheap they may be, but cheerful they most certainly aren't. Avoid at all costs. Reviewed on: 25th January 2024
Steve P's avatar
Steve P

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