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Aviva: Car insurance reviews

Name: Car insurance
Rating: 4.11 (596 reviews)

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4.11

Based on 596 reviews, last reviewed 26th Aug 2026

867% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

52%

22%

20%

Latest highest rating:

5

Simple application process and competitive quote I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I look a... Read more Reviewed on: 26th August 2026

Latest lowest rating:

1

Customer Service failure Aviva My motor insurance policy was due for renewal and I received Aviva’s quote with a 28% increase to the premium. I spoke to a customer service represent... Read more Reviewed on: 20th August 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (596)

Simple application process and competitive quote

I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I look around for a better price each time the policy comes up for renewal but don't find anything cheaper. When I first changed to Aviva in 2022 the application process was very straightforward and the online documents arrived quickly. No complaints! Reviewed on: 26th August 2026

Good price for a recognised company

Good price for a recognised company and customer services were very helpful when I needed to speak to them and resolved my query very quickly and followed up to make sure I was happy with everything they did. Reviewed on: 23rd August 2026

Good price and easy to use website.

Good price and easy to use website. Renewal was cheaper than elsewhere. Reviewed on: 22nd August 2026

Simple to do and competitive pricing

I renewed my policy with aviva as they had given a competitive price. Given my personal circumstances (new baby) I didn’t have the time or desire to shop around for another insurer for this year. One disappointing thing was that the premium increased despite no incidents at all and in theory having another No Claims Discount. I cannot fault their service though and it was incredibly easy to renew. Reviewed on: 22nd August 2026

I have insured my car for many years with Aviva.

I have insured my car for many years with Aviva. Customer service is very good and it is easy to update my cover whenever I need to. They also give options for cover not available from most other insurers such as a larger courtesy car. Reviewed on: 20th August 2026

Great Fully Comprehensive Car Insurance

Great Fully Comprehensive Car Insurance at a great price, no fuss and easy to manage. Reviewed on: 20th August 2026

Great all round

I have found Aviva to be incredibly easy to deal with, good customer service and great value for money. Reviewed on: 20th August 2026

Chose Aviva for car insurance from a comparison webs...

Chose Aviva for car insurance from a comparison website and found the whole process hassle free , with full transparency throughout. Reviewed on: 20th August 2026

Decent price for my renewal, I let it auto renew to...

Decent price for my renewal, I let it auto renew to save me the effort. Can't really comment on experience with any claims because I haven't had to use them so far. Reviewed on: 20th August 2026

Carbon neutral insurance

No mess renewal quotation always on point. And the option of gojng carbon neutral. With Aviva zero. Reviewed on: 20th August 2026

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