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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.79 (519 reviews)

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3.62

Based on 519 reviews, last reviewed 6th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Good company Do what they say and good price. Very pleased for choosing Aviva to insure my car Reviewed on: 12th June 2025

Latest lowest rating:

1

Absolutely dreadful and appalling customer service. Absolutely dreadful and appalling customer service.   My elderly father contacted his insurance company after this company who he is with decided to ... Read more Reviewed on: 6th August 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (519)

Customer Service

Not had to make any claims so no idea about the claims service. Price reward would be appreciated for being a loyal client Reviewed on: 25th August 2024

Had a new policy with them last year, ran like clock...

Had a new policy with them last year, ran like clockwork, ncb checked, sent paperwork as i am a bit old fashioned. Best part their renewal was one of the cheapest I found,so no need to change company, first time ever. You can reach them on the phone too. Reviewed on: 25th August 2024

Aviva provide car insurance at a great price.

Aviva provide car insurance at a great price. Their website is very user friendly and policy documents easy to access. Would highly recommend for insurance! Reviewed on: 24th August 2024

Very easy to use and very quick to respond

Very easy to use and very quick to respond Reviewed on: 24th August 2024

A reasonable rate amongst the cash grabbers!

Kept my car insurance at the same rate as my previous provider from last year, a miracle amongst the hundreds of pounds of increases I know others have been getting.When I registered I didn't receive an email and their customer service was great and able to advise me of a small technical issue causing the delay. Once all came through it's all been smooth sailing. Reviewed on: 24th August 2024

They offer competitive prices, transactions are easy

They offer competitive prices, transactions are easy Reviewed on: 24th August 2024

Online policy

Very easy to apply for and manage the your policy online - easy to make changes in-year. So much better than using a broker. After making a change you can download your new insurance certificate - in fact you can download your certificate at any time, which is useful if you find you need a copy for your employer if you're claiming mileage expenses. Reviewed on: 24th August 2024

Excellent AVIVA car insurance and pension services

I have been with AVIVA car insurance for several years. It provides great value for money, excellent services. I also have got my pension plan with AVIVA for many years, and I have never been disappointed with the services. I would highly recommend AVIVA to friends, relatives and colleagues. Reviewed on: 23rd August 2024

Easy to set up, clear information and a competitive...

Easy to set up, clear information and a competitive rate. Reviewed on: 23rd August 2024

Managed to get a much better deal via comparison site.

Managed to get a much better deal via comparison site. Same deal was available elsewhere at almost double the price! Same company! Reviewed on: 23rd August 2024

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