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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (517 reviews)

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3.60

Based on 517 reviews, last reviewed 2nd Apr 2025

89% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides import...

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Aviva Car Insurance reviews (517)

Human Interaction is the way ahead

not the easiest website/app to navigate, always end up having to ring them to log on/amend/renew policy, but usually get the service needed when speaking to a human! Reviewed on: 13th September 2024

Excellent company offering insurance products to cov...

Excellent company offering insurance products to cover every need. Reviewed on: 8th September 2024

Quick, polite, professional and easy to deal with.

Quick, polite, professional and easy to deal with. Was easy to make a claim and I was kept in the loop throughout and got to pick the garage for the repair, giving me some control. Reviewed on: 7th September 2024

Good terms and value

Been with them for a few years now. Auto-Renewals have been competitive. It even went down this year. Reviewed on: 6th September 2024

Would recommend

I had Aviva Car insurance for 1 year and cannot complain. Lovely staff on the phone, they offered me a discount for my insurance. Would recommend. Reviewed on: 5th September 2024

Aviva car insurance policy change

When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

Decent price for a well known company.

With huge price rises for car insurance this year, I looked to change insurers but wanted the assurance of 5 star quality. Som quotes came from companies that I had never heard of but Aviva consistently came near the the top of comparison website quotes (it makes sense to check a number, the price varied from each one) Completing the application as simple, and the information supplied seemed relatively easy to read and understand. Reviewed on: 5th September 2024

Prompt service and easy to contact re queries.

Prompt service and easy to contact re queries. realistic premium. Reviewed on: 5th September 2024

Surprised to receive a reasonable quote for a senior...

Surprised to receive a reasonable quote for a senior citizen. Application online was easy. Reviewed on: 4th September 2024

Extremely efficient and good service

Extremely efficient and good service Reviewed on: 4th September 2024

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