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Aviva: Car insurance reviews

Name: Car insurance
Rating: 4.11 (596 reviews)

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4.11

Based on 596 reviews, last reviewed 26th Aug 2026

867% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

52%

22%

20%

Latest highest rating:

5

Simple application process and competitive quote I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I look a... Read more Reviewed on: 26th August 2026

Latest lowest rating:

1

Customer Service failure Aviva My motor insurance policy was due for renewal and I received Aviva’s quote with a 28% increase to the premium. I spoke to a customer service represent... Read more Reviewed on: 20th August 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (596)

Their online process was smooth and easy and their c...

Their online process was smooth and easy and their correspondence was clear and not confusing. Reviewed on: 20th August 2026

Good service

Always at the end of the phone if you need them Reviewed on: 20th August 2026

Competitive pricing when comparing against other com...

Competitive pricing when comparing against other companies. Reviewed on: 20th August 2026

Always have good experience with Aviva, easy to cont...

Always have good experience with Aviva, easy to contact and decent quotes Reviewed on: 20th August 2026

Aviva offers great value for money on car insurance...

Aviva offers great value for money on car insurance and the renewal process is very easy with premiums remaining competitive. The multi-car discount is a valued benefit. Reviewed on: 20th August 2026

Consistently good value year on year

Consistently good value year on year Reviewed on: 20th August 2026

Always clear honest offers - great customer service...

Always clear honest offers - great customer service and competitive prices. Very happy with it. Reviewed on: 20th August 2026

Great service and easy to deal with -Very happy with...

Great service and easy to deal with Very happy with Aviva car insurance. The policy was straightforward to arrange, the price was competitive, and the whole process was simple and hassle-free. Communication was good and everything was clearly explained. I’d have no hesitation recommending Aviva. Reviewed on: 20th August 2026

I have been with Aviva for many years now.

I have been with Aviva for many years now. I was crashed into by a third party and initially I was unhappy as the solicitors acting for me under my legal cover gave up trying to recover my excess and no claims, as they could not locate the driver. It was a long process but once this was finalised I contacted Aviva and they offered me the excess payment returned, and reinstated my no claims, so they were very helpful in the end. Reviewed on: 20th August 2026

I’ve dealt with them in various ways for years and t...

I’ve dealt with them in various ways for years and they are always excellent Reviewed on: 20th August 2026

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