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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.83 (542 reviews)

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3.75

Based on 542 reviews, last reviewed 6th Sep 2025

1700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Good renewal price - dropped from last year Good renewal price - dropped from last year Reviewed on: 6th September 2025

Latest lowest rating:

1

Absolutely dreadful and appalling customer service. Absolutely dreadful and appalling customer service.   My elderly father contacted his insurance company after this company who he is with decided to ... Read more Reviewed on: 6th August 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (542)

It was easy to negotiate the website

It was easy to negotiate the website Reviewed on: 5th September 2025

Good value for insurance

Easy to select and buy. Spoke to an agent and bought over a phone call. Reviewed on: 5th September 2025

Really helpful

Cannot really say any more than that the Staff were very helpful. Reviewed on: 5th September 2025

offering me a better price

Made me an excellent offering to my car insurance and it was good Reviewed on: 5th September 2025

Aviva zero self service insurance

I was using Aviva zero and it was a bit difficult to navigate at first, but eventually I got the hang of it and I understood how we operates. Reviewed on: 5th September 2025

Choose aviva zero!

When looking for a new car insurance I stumbled upon aviva zero, they had everything I needed and at a really good competitive price. I’ve had no issues with them so far and I’ve been with them nearly 6 months. Reviewed on: 5th September 2025

A great company

I have been with Aviva for approx. 2-3 years now, they are a great company to deal with and have always helped with anything needed. The renewal quotes have also been very competitive. Reviewed on: 5th September 2025

Simple, quick and easy

Easy switch and to deal with, didn't need anything extra and simple enough to amend. All documents sent through quickly and the online portal appears to be pretty useful too. Happy enough with them my partner is likely to renew with them when the time comes, and if the price is right. Reviewed on: 5th September 2025

I've been with Aviva a few years and their service h...

I've been with Aviva a few years and their service has always beat the prices of competitors. Their window repair service was prompt and affordable Reviewed on: 5th September 2025

Great coverage and a fab app!

I chose Aviva for car insurance because they offered the best deal. The app is easy to use and has everything you need to know or check about your insurance. Reviewed on: 5th September 2025

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