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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.6 (560 reviews)

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3.60

Based on 560 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

I had purchased car insurance from this company for... I had purchased car insurance from this company for over 5 years,duiing which time I was involved in two accidents caused by other parties.I was gener... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Amazing premiums, but a reason for it I assumed, perhaps incorrectly, that being with Aviva Zero would mean being with one of the reputable insurers and therefore quite a decent and easy e... Read more Reviewed on: 17th May 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (560)

auto renewed me into a policy I didn't want

auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charge, as I did not want this policy, and cancelled soon after it started. Reviewed on: 1st December 2025

Not good!

I went with Aviva for my insurance after getting a new car. I filled in all the extras etc and clicked protect no claims, however this did not add on. I tried several times to try and rectify this. I tried the online chat, calling up etc and I got rude replies. The online chat got me nowhere the first time, so had to ring up. After finally getting through, I told the lady the problem and after 2 minutes she ended the call after saying “I can’t do it”. I then tried one last time on the online chat before they closed and got the same rude replies, even though this was not my fault. I explained I’d have to cancel my policy, and it took them a while to say no again, and then say when do you want to cancel. Such a small thing but not something you expect when you’re paying a lot of money for insurance. Reviewed on: 20th October 2025

Great value.

Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Motor Insurance Fraudster

I reported a probationary driver who has a motor insurance policy with Aviva. This person is delivering food around the East End of Newcastle upon Tyne and doing so without the required by law "Hire and Reward" motor insurance. She is therefore operating uninsured as Aviva do not cover motorists for delivery of goods. Not only that but the woman has been stalking and harassing me yet Aviva just turn a blind eye to her insurance fraud. The police are also aware of this but wouldn't you think she would be taken off the roads? Reviewed on: 23rd September 2025

Absolutely dreadful,stay clear at all costs

I had my car insured with Aviva for two years .It was hit while unoccupied and the driver drove off .They own Solus who the car went into to be repaired,five times it went in and each time it came back with more problems than it went in with ..Their repairs are guaranteed for three years ,all the problems that were caused by the accident ,airbag warning lights ,stop start ,sound system ,parking sensors have all come back again.I have been backwards and forwards with Aviva and Solus who are basically absolutely useless,they cause more problems than they fix and like Aviva their customer service is non existent .Solus are now saying because they fixed the problems ,but damaged my car again when it had to go back in on a tow truck ,it then had to go to Jeep as Solus could not repair the damage they had caused ,therefore the guarantee is not valid .If Solus had not damaged my car in the first place it would not have had to go to Jeep .Rang Aviva on 27/08/2025,who weren't interested but after much perseverance from myself they agreed to send an independent engineer out to look at my car ,no suprise I've heard nothing from them .Stay clear if you want an insurance company that owns and uses a garage that is competent ,trustworthy ,doesn't damage your car and can fix any problems .If you want nothing but stress,hassle,worry,being fobbed off then go with Aviva ,they won't disappoint in making everything impossible Reviewed on: 10th September 2025

Uncomplicated and value for money

It is easy to speak to someone on the phone and discuss requirements. I also like their multicar insurance Reviewed on: 9th September 2025

Higher quality car insurance and free updating of data

Although car insurance premium prices are expensive the quality of the product is very good since they offer more protection and services than equivalent insurers. What's more, updating personal details is free -- no administration fee is charged -- which is very refreshing to see. Reviewed on: 8th September 2025

Second consecutive year of car insurance with Aviva

I'm in my second consecutive year of car insurance with Aviva as the renewal quote was competitive which was a nice surprise. I tried to get them to match other slightly lower quotes but they wouldn't. I still renewed with Aviva as the small saving by switching to another provider wasn't worth the admin time. Reviewed on: 8th September 2025

Good renewal price - dropped from last year

Good renewal price - dropped from last year Reviewed on: 6th September 2025

Easy to setup

Easy to organise and like the way I can see my Aviva products together on the app. Reviewed on: 6th September 2025

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