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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.68 (553 reviews)

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3.68

Based on 553 reviews, last reviewed 20th Feb 2026

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (553)

Great customer service and were lovely on the phone.

Great customer service and were lovely on the phone. Sorted my car out really quickly and the courtesy car. Slightly more expensive than others but you definitely get what you pay for as they were much better than my previous provider. Reviewed on: 11th October 2024

Easy-to-use website

Fortunately, I've never needed to make a claim with this company, but setting up a policy online was straightforward. Their quote was competitve too. Reviewed on: 11th October 2024

Easy to apply on line for a quote

Easy to apply on line for a quote Reviewed on: 10th October 2024

Great value for money

Was having trouble finding insurance for my car and Aviva gave the best price and terms than any other conpany Reviewed on: 10th October 2024

Good customer service.

Aviva can be contacted easily in order to answer queries. Prices are good compared to other companies and the range of options is very good Reviewed on: 8th October 2024

Always easy to do and understand when phoning always...

Always easy to do and understand when phoning always very gelpful good value too Reviewed on: 8th October 2024

Human Interaction is the way ahead

not the easiest website/app to navigate, always end up having to ring them to log on/amend/renew policy, but usually get the service needed when speaking to a human! Reviewed on: 13th September 2024

Excellent company offering insurance products to cov...

Excellent company offering insurance products to cover every need. Reviewed on: 8th September 2024

Quick, polite, professional and easy to deal with.

Quick, polite, professional and easy to deal with. Was easy to make a claim and I was kept in the loop throughout and got to pick the garage for the repair, giving me some control. Reviewed on: 7th September 2024

Good terms and value

Been with them for a few years now. Auto-Renewals have been competitive. It even went down this year. Reviewed on: 6th September 2024

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