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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (517 reviews)

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3.59

Based on 517 reviews, last reviewed 2nd Apr 2025

67% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Claim response Helpful sorted all aspects of accident Reviewed on: 2nd April 2025

Latest lowest rating:

1

Would have left zero stars if possible. Would have left zero stars if possible. Do not use this rip off insurance company! I just changed my car and gone from group 36 down to group 22, I ex... Read more Reviewed on: 27th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (517)

Received a competitive quote.

Received a competitive quote. Can access all my documents through an easy to use app. Reviewed on: 23rd August 2024

Aviva Car insurance? Not for new cars owners...

Aviva Car insurance is not adequate for new cars owners. Even in the fully comprehensive insurance package, they have an extra excess fee in case you would like to take your brand new car into an unlisted repairer (unapproved by Aviva). But this is deceiving. It is no guarantee you will get the repair costs refunded. Even if you want to take your brand new car, still under warranty, to the Make of your car for repairs to avoid voiding the warranty, Aviva sets its right to not agree to such repairs. Reviewed on: 23rd August 2024

Everything is so easy with them ,

Everything is so easy with them , nothing is beyond trouble . Really friendly Reviewed on: 23rd August 2024

Comprehensive cover at a good price..

Comprehensive cover with few exclusions at a good price. Similar large companies with policies offering the same cover appear to be more expensive in comparison. Reviewed on: 23rd August 2024

repeatedly bombarded by texts and calls

after a car accident where no-one was injured I was bombarded by phone calls weekly to ask me to make a false claim for whiplash. Aviva published my personal details and said the only way to stop them was to make FALSE claim!!!! No wonder our insurance is high if they encourage us to lie. I reported it to the police who cant be bothered with such trivialities. Reviewed on: 23rd August 2024

I did a quote online but a few days later was unable...

I did a quote online but a few days later was unable to find. Called aviva and spoke to a lovely young lady who found my quote and progressed it to cover stage in a few minutes, cover was fully explained and all questions regarding my policy were answered. Reviewed on: 23rd August 2024

Was a better value than most options..

Was a better value than most options and easy to adjust and change Reviewed on: 23rd August 2024

Customer service is amazing.

Customer service is amazing. When a 3rd party hit my car Aviva did everything they could to make things as easy as possible to sort. I was kept informed at all stages and felt reassured throughout the process. The repairs were carried out quickly, solicitors found and replacement car sourced quickly. Within a very short time the whole process was completed and my car repaired to a very high standard with works guaranteed. Any queries I had were dealt with promptly and efficiently. Staff were very courteous and thorough. Reviewed on: 23rd August 2024

We have been with Aviva for 3 years with our car ins...

We have been with Aviva for 3 years with our car insurance I am not loyal to any company and always look for the best deal for me (it may not be the cheapest) Aviva have matched or got very close to the best quote which is why we have been with them so long Reviewed on: 23rd August 2024

.Premiums are competitive

Have two cars insured with Aviva so get a discount. . Renewal process is so easy and the website and app are great and handy to use. Reviewed on: 23rd August 2024

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