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Aviva: Car insurance reviews

View other Aviva products
4.11
Based on 596 reviews, last reviewed 26th Aug 2026
867% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
22%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
20%

Latest highest rating:

5

Simple application process and competitive quote I've been with Aviva for almost four years now, but haven't needed to contact them as the renewal price has always been acceptable. However, I look a... Read more Reviewed on: 26th August 2026
Trevor English's avatar
Trevor English

Latest lowest rating:

1

Customer Service failure Aviva My motor insurance policy was due for renewal and I received Aviva’s quote with a 28% increase to the premium. I spoke to a customer service represent... Read more Reviewed on: 20th August 2026
Cardiffdevil's avatar
Cardiffdevil
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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (596)

Car Insurance Reviewer

5
when i had to claim they approved claim very quickly Reviewed on: 18th July 2016
Heather Shaw's avatar
Heather Shaw

Car Insurance Reviewer

4
Good customer service but pricey compared to other options Reviewed on: 17th July 2016
Mandy Hutchings's avatar
Mandy Hutchings

Car Insurance Reviewer

5
Really helpful, very polite staff. Good prices, but they are not on comparison sites you have to check separately. Claims dealt with quickly and efficiently. Reviewed on: 14th July 2016
Cherry Lloyd's avatar
Cherry Lloyd

Home Insurance Reviewer

4
They are expensive and uncompromising on negotiating price, but they are very easy to deal with. Reviewed on: 8th July 2016
Mandy Hutchings's avatar
Mandy Hutchings

Multicar insurance

4
I cannot recommend them enough if you are insuring more than one vehicle, I appreciate everyone's circumstances are different but I saved a couple of hundred quid this year by switching to them. My wife was already insured and it made sense to contact them. My only criticism is they are cheaper online than on the telephone and for some reason then cannot match the online price. Go via a cashback site and the deal gets better. Recommended Reviewed on: 29th June 2016
David Duran's avatar
David Duran

Simply the best cover possible topped off with the lowest possible premium

5
I had been with Aviva for my car insurance for approaching a year and my renewal was due.I signed into my on line account to check what the renewal premium would be expecting the worst to be astounded to see that in fact the premium for the next year was £3 less than the previous year.Not a great deal less but after reading forum horror stories of huge price hikes on renewal I was more than pleasantly surprised.A totally refreshing experience in this day and age. Reviewed on: 26th June 2016
Anthony Adamson's avatar
Anthony Adamson

Excellent renwal

5
My car insurance was up for renwal and they dealt with everything. I didn't have to do anything which with my busy schedule is fantastic. Reviewed on: 24th June 2016
Sam murray's avatar
Sam murray

Smashed my current renewal quote

4
My renewal came through this year at about 300 more expensive than the previous year. Though this was following an accident and subsequent claim, so i had expected it to rise, I still got a quote from Aviva which actually came in 100 quid cheaper than my previous year! I then got 60odd quid cash back too which was nice bonus. their online portal is one of the better ones i have seen too - you can upload docs there and generally get everything you need relatively easily. Reviewed on: 25th May 2016
Jeff's avatar
Jeff

Easy to organise, brill customer service

5
Nice and easy when renewing car insurance, every time I speak to customer service, they are always helpful and polite. Reviewed on: 18th May 2016
Wayne PB's avatar
Wayne PB

Good prices and service

4
Customer service is great and they really helped me fins the best deal (even if it did mean a black box in my car) Reviewed on: 10th May 2016
Catherine Okey's avatar
Catherine Okey

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